lol funny nice work
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haha, it seems like they just pretend that they know what they're talking about but in the end have literally no idea. And BTW after this he said, its not going to work Eric. And I was like, I'll try and see.
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yeah, at least he admitted it.
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To be honest I'm not sure what you all are trying to accomplish other than feeling better about yourselves after a haughty conversation with some first level techs.
Obviously Dell isn't going to say they are interchangeable because that would be tantamount to Dell committing to support an unsupportable configuration. No tech gets to make decisions about what configurations and interchangeability of parts is supported by a multinational corporation. They could lose their jobs by going on record saying "yes it might work" and most of them know it so they're going to say "no" or "I don't know." They know this. You know this. So why even bother tying up their time while someone with a legitimate issue they COULD help with is sitting around on hold?
Once the service manuals are out, we'll have a better idea. Then some brave soul will attempt a swap, and soon enough we'll know if it can be done. In the meantime, please leave those poor people alone! -
Trying dell.fr right now...
18:44:13 Customer Alex Boucher
Question Initiale/Commentaire: Une numero pour une keyboard
18:44:28 Système Système
Anna_Houdaibi a rejoint la session!
18:44:28 Système Système
Connecté avec Anna_Houdaibi
18:44:32 Customer Alex Boucher
Allo
18:44:32 Agent Anna_Houdaibi
Bonjour ! Bienvenue sur le service d’aide à l’achat en ligne de DELL !
18:44:34 Customer Alex Boucher
cava?
18:45:09 Customer Alex Boucher
je cherche un numero pour un produit
18:45:39 Agent Anna_Houdaibi
quel produit?
18:45:59 Customer Alex Boucher
le keyboarde illumine pour le Studio 15
18:46:39 Customer Alex Boucher
je m'excuse que mon francais n'est pas bonne
18:46:39 Agent Anna_Houdaibi
par téléphone au 0825 387 390
18:47:05 Customer Alex Boucher
je pe pas telephone au cause que je pe juste ecrir francais je pe pas parlais francais
18:47:36 Agent Anna_Houdaibi
OK
18:47:50 Customer Alex Boucher
est que tu pe m'aide?
18:48:06 Agent Anna_Houdaibi
we will do it together
18:48:29 Agent Anna_Houdaibi
did you made you basket please?
18:48:31 Customer Alex Boucher
je comprende pas le anglais aussi
18:49:12 Customer Alex Boucher
je vien de le cote d'ivore mais je parle le langue zulu mais pas beacoup de francais
18:49:45 Agent Anna_Houdaibi
navrée , je ne peux pas vous aider à commander
Funny thing is I am actually fluent in french.. I knew (after trying several other countries stated in a previous post) that they would try and get me to call in.. hence why I wrote compltely gramatically and inproperlly spelled french in there... as you can see it did not go far except that she cannot help me AFTER I mentioned I dont speak much french and im from the Ivory Coast and speak mainly Zulu XD... I had enough french in there so that it was easily understandable.. I think shes got little bit of hate issues towards people from the continent south of europe.
Dell UK was even more unfriendly:
18:55:18 Customer Neville Longbottom
Initial Question/Comment: I am looking for a part number of a Dell laptop I have bought in Japan and brought to the UK but has broken down
18:55:35 System System
You are now being connected to an agent. Thank you for using Dell Chat
18:55:35 System System
Connected with Sourabh_Bhattacharya
18:55:44 Agent Sourabh_Bhattacharya
Thank you for contacting Dell Sales Chat. My name is Sourabh, your Sales Advisor.
18:55:48 Customer Neville Longbottom
Hello
18:55:55 Customer Neville Longbottom
how do you do today sir?
18:56:29 Customer Neville Longbottom
sorry if me english is a little funny I am from japan
18:56:29 Agent Sourabh_Bhattacharya
if you wish to buy any Part for the Laptop you hold, then i would request you to call the Part sales dept on 0870 907 5083 for that
18:56:41 Customer Neville Longbottom
Sorry but I cannot call in
18:56:45 Agent Sourabh_Bhattacharya
the agent will help you with that part you need.
18:56:45 Customer Neville Longbottom
I cannot speak english
18:56:48 Customer Neville Longbottom
i can only type
18:57:08 Customer Neville Longbottom
is that ok?
18:57:39 Customer Neville Longbottom
hello? いらしゃいますか?
18:57:57 Customer Neville Longbottom
are you still there sir?
18:58:47 Customer Neville Longbottom
Are you not answering because I am japanese?
18:59:31 Customer Neville Longbottom
Hello?
19:00:24 Customer Neville Longbottom
Do you hate japanese people sir? if so transfer me to another agent. That is why I have hidden my true name incase of this happening.
19:3:36 Agent Sourabh_Bhattacharya
I do not wish to talk to you.
What the heck is going on there... dissapears for 3 minutes then "wishes" not to talk to me?.. -
Really nice job Eric! -
wow this topic is heating up!, i cant believe it has taken laptop genuis' sooo long to finally come up with something we can use in the dark! alienware has backlit keys so thats why i am guessing dell has followed suit, its got to be one of the easiest things to design clear keys and lights would be a start
really hoping this can be done, everyone at work always looks at my laptop and asks why the keys are silver (which is totally sad) black would be nice hence i saw that post about swapping them over and now this! backlit ftw!
has anyone got any pics of the S15 with backlit on (any screen covered)
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At X2P. Couldn't read the first conversation but seriously, Dells support sucks. I do not wish to talk to you? c'mon how lame do they get.
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The keyboards are identical.. I matched up all the references online. All the screw holes are spot on the same, the ribbon cable is in the same location too.
A college of mine in the office apparently got his Studio 15 on Friday and brought it in today, so I checked his service manuals and it was further confirmation.
I even coxed him into ripping his 3 day old laptop to see... We got the keyboard exposed on his machine too and everything was identical to my 1520 keyboard, minus the black color and LEDs obviously.
But he wasn't the least bit eager to try the keyboard out in my machine.. I think he was worried I would run off with it.. LOL - It's his new baby so it was understandable, but I'll bug him to death to try it though, he'll break in because he loves doing stuff like that. -
Oh wow. What a good idea. I'm bummed that they didn't release the backlit keyboard on the M1530s. I think it would have made sense being as it is one of their more high-end laptops. Not fair. Let us know if it works.
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Originally by booji :
Controlling the backlit keyboard would be no problem. The most recent version of the Dell Quickset utility (released June 26, 2008) has the feature to turn on or off the keyboard backlight.
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I know, thats just so lame and makes Dell seam like the worst company ever. I regret buying from them but they do have good prices.
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It's not exactly dells fault for the racists guy.
90% of the Indian tech support army is all students making money to pay off there loans. I got friends in India that told me that. What do you expect when you got a bunch of almost say kids running the show? (there are older adults but majority seems to be students.) -
they make a genuine product give you lots of options, insure you for damages; out of the 5x laptops ive owned all different brands dell have stood above the rest, and this is the best laptop ive owned and its not even the most expensive one ive bought. dell are good at getting back to you, have you ever tried ringing up an asus/toshiba rep? i am sure its much easier for you guys in the states to get in contact with a rep from the company; but when i rang dell i spoke to someone in 3 mins organised the delivery of my replacement network card straight away.
can we get back to the topic and quit talking about racism... -
Well, finally harping about the illuminated keyboards on Ideastorm has had some results and not only for high end gamer
Unfortunately, I don't think Dell wants compatibility with other laptops like xps or vostro/inspiron (or doesn't want to go through the trouble).
Firstly, there is a note in the manual for 1535 (studio 15) saying:
"NOTE: If you have the backlit keyboard (optional), there would be an additional cable that needs to be disconnected."
ref: http://support.dell.com/support/edocs/systems/1535/en/SM/keyboard.htm
So, even while not considering the difference in the size or construction or even in the cable/connector, this additional cable connector will mostly be specific to the studio series.
Secondly, as someone mentioned before about the Fn+right key combo and the quickset software to toggle the keyboard backlight , i believe this needs BIOS support to be accomplished, which means Dell may have to release such a bios for xps and vostro/inspiron lines.
Surely we know how probable that is -
Hi guys,
I have been searching on Google for information about swapping keyboards, Studio15 to M1530, and I came across this thread. My friend had just got a studio15 and I mentioned this to him and he swapped out the keyboards to test it out. Guess what? It works!
I took a pic while the computer is off but the keys and illumination works by using FN+Right Arrow key.
The pic is kind of blurry, I took it with my phone's camera.
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Turn the computer on, light up the keys, post it, and then we'll be really excited.
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I'm sorry, he already took back his keyboard.
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Now what about in a M1330? =)
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No way. That is awesome. I would like to see some pictures of it lighten up, as well as some close-ups to see how seamless it looks. but that's awesome. if we get further confirmation that this works, then I'll definitely do it with mine although I'm not so sure of how I feel about the black instead of the silver. but it looks cool.
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Also, anyone else try this, its great that it works on the m1530. Too bad he already gave back the keyboard. -
Ehh. I still have a hard time believing the keyboard is actually lighting up without seeing a picture of it. It has to be getting power from somewhere. Didn't think they keyboard connection would actually carry that much power.
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I don't doubt that he did it (put the keyboard in). But the fact that you didn't take the picture when you had the computer on (knowing that it'd be very respected and appreciated) is what makes me skeptical.
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Yeah , I dont doubt him but I d really like to see it with the backlight on! You were like 1 button press away from what we really wanted to see!!!
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wot a tard he took a pic of the laptop off so we cant see the backlite keyboard and thats wot everyone wants to see...
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I'm waiting for a link of where I can just buy the keyboard. If it doesn't work, I'll re-sell it or give it away. But if it does, epic moments will ensue.
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I have a feeling that the first 500 studio keyboards that go on ebay will be snatched immediately by NBR members.
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C'mon 'buzzpatrol', schedule a new keyboardswap with your friend and post pictures/video of the keyboardlight in action or stop pulling these poor people's legs..
If you provail, I guess an avalanche of rep-points are headed your way! -
Someone order a studio 15, test it out and then return it to dell becuase it does not fit your needs?
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ill even organize a group buy for us aussie's! -
has anyone priced up a keyboard from dell yet?
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Any news guys?
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How long does it normally take for the parts to be available from Dell or Ebay site ?
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I would SERIOUSLY consider this if it works!!!
Rep points are definitely on the way (if that motivates anyone)
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It they had parts available I'd do it as soon as I got my XPS
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I'll try that on my Vostro 1500, if both keyboards are the same size, of course...
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The keyboard in your vostro 1500 is the same size.
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even the inspiron 1525 shares the same keyboard i think
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If someone wants to send me the part, I can do the swap, take pictures of the process, and send it back.
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As soon as I get a hold of the part I will document the process as well.
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i can confirm that the 1525 has the same keyboard as the xps1530 took pictures of them side by side and it was hard to notice where the extra 1000 bucks went!
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paper_wastage Beat this 7x7x7 Cube
extra 1000 bucks went to customer service
can't wait for the keyboard part to come out!! -
According to the service manual, it looks like in order to get the backlight to work you need an additional power line.
Taken from http://support.dell.com/support/edocs/systems/1535/en/SM/keyboard.htm#wp1180346
Point seven:
"NOTE: If you have the backlit keyboard (optional), there would be an additional cable that needs to be disconnected."
Studio Illuminated Keyboard into XPS M1530? They look identical! - DOES NOT WORK!
Discussion in 'Dell XPS and Studio XPS' started by Forte, Jun 27, 2008.