Studio XPS 16 does not support SDHC?

Why should the op have to? I agree that it is a "lemon", as it does not perform the functionality it is advertised as being able to. Technically this is a breach of the distance selling regulations and you are entitled to certain rights due to this. Dell does have a waiver on certain aspects of the distance selling regulations due to all products shipped direct from Dell technically being custom built, but this waiver does not cover false advertisement.

If you still get no joy, try mentioning the distance selling regulations to them, see if they start to be more pro-active. Read up on them before you talk about them though - there's not that much to them. Don't do it until you have to - hopefully the fault escalation thing will work anyway!

 

Because **** happens, stuff doesn't work the way it should sometimes, and that's why he should try a mobo replacement. Not every computer is perfect, however most of the problems I see on here are user errors. This clearly isn't that, so why not take a shot at replacing the malfunctioning part.

My 1340 had a DVD drive that rubbed on the disc, did I say it was a lemon and go into your mumble jumble about distance selling regulations and false advertising?? no, I got on Dell Chat, had a DVD drive sent to me and replaced it...no problem now...and problem solved.

While each state is different with lemon laws, for a motor vehicle, it has to have a certain NUMBER of problems along with one of those affecting the safety of the vehicle. To classify a misreading SDHC reader as a lemon computer would be incorrect.

 

The point is it does not function as it is intended. Would you not go back to the store if you bought a pair of jeans with a broken zipper, or would you fix it yourself?

Would said motor company expect you to replace items before offering to replace it? No of course not, they would fix them. Would said motor company expect you to tell them what the problem was? No, of course not.

We are not all mechanics, we are not all computer engineers or systems builders. Dell should deal with the issue. End of.

 

I think you guys are missing his point. If you read through this thread, you'll see he was very patient with Dell. After numerous attempts by him and a number of half-a$$ed attempts by Dell support to fix his issue (at which time they would deny that SDHC was even supported), he was finally granted a motherboard replacement.

After he provided proof (in the form of a screenshot) that the 1640 SHOULD support SDHC (because obviously Dell's manual is not proof), they told him he should try other flash card form factors to see if they would work. Why?

I don't believe the problem is not that he cannot or will not deal with a faulty build. I believe his problem is that he's been pushed to the point of just saying "screw it, I dont need a laptop that badly and certainly not from Dell".. I can't say I blame him.

If Dell Support had handled this issue correctly from the beginning, I dont think this thread would be at 6 pages.

 

All I'm saying is that after however many attempts at Dell Chat, and however many times it took before he was offered a mobo replacement, why in the world would you send it back without at least actually replacing it and taking a stab at the issue.

I think the Dell reps saying that its not supported is their easy way of copping out of the issue since they couldn't find anything related to the issue in their computers.

 

Folks, don't get riled up at each other. It was my choice to return it after the Dell Support Supervisor called me and told me that, even though I was still wrong, he would send out a new MoBo, but that wouldn't fix my problem. He kept repeating it over and over...

I am taking my frustrations out on Dell, and partially I should be, I have been a loyal customer for years, and have had decent customer service in the past. BUT, this situation is beyond the laptop issue, this is a personal issue, and I resent Dell CS for doing this to me and treating a VERY good customer like dirt.

If I called and told them my screen was Black and White, they would tell me it's supposed to be that way... It's just wrong.

 

Unbelievable. Even a typical, plain SD won't work on your 1640's card reader, and still he insists you're wrong?!?! What was his explanation? That SD is not supported too?

 

Yes. He then asked me if I had a memory stick to try, and that pretty much sealed it!

Oh, and 2 calls later, they still are screwing me around on an RMA # and return label. They keep saying, it will be emailed to you in an hour or so...

 

Had to send another escalation, the first one I sent on the 7th apparently didn't mean anything.

Still no Motherboard they promised to mail me.... But the tech called to install it.... Gee thanks....

Still no return label or RMA # even after the second call..

Anyone know some emails or addresses of CEO's?

All of this crap over an $800 laptop! PRICELESS

 

Here you go. Courtesy of Cin:

 

Which of those are the best to send email to and actually read it?

 

have you tried the unresolved issues link? I've heard good things from that route

https://support.dell.com/support/to...outstanding_issues?c=us&l=en&s=gen&redirect=1

 

Ha ha ha, bet the board of director will love Cin for that

 

Yes, on the 8th and this morning. Haven't heard a word from them!

Finally got the label and it's packed and going back tomorrow...

Even though I hate Dell support, I really liked the style of the Studio XPS 16, so I bought another with the P8700, 320gb with freefall sensor, 4gb, Intel 5300, BT , 512mb ATI, and RGBLED 1080p screen ($990 shipped overnight)... if this comes bad, that's it, last chance. I must be stupid...

 

Good luck with that new one!

 

Well folks... I got my new XPS Studio 16 yesterday, Plugged in a 16gb SDHC card, and......

IT WORKED...


What do ya' know.......Oh... apparently more than Dell...

 

LOL; well at least you have your problem sorted. I'd suggest persuing with Dell the inaccurate information given by their many representatives.

 

Go get in touch with those stupid support agents again, and ask them: How come your new 1640 can read SD and SDHC?

Get their names and report them to those management people that Cin listed.

 

Nice job. You should get those people fired.
On second thought, that seems a bit rash. I would be content with just screaming a long tirade with several choice words at them.
At any rate, sucess over Dell!

 

Glad to hear you got this sorted....I wish I could get all the little things sorted out. None of the issues are big, but they become enragging when you have to deal with their "techs" I was actually offered on my last call to talk to a North American tech for $179! The rep said I woudl get my answer quicker/problem resolved and would have less communication issues. So sending your exerience off to those at Dell will likely do nothing since they are fully aware that their techs suck!

 

Off-topic: That config for only $990? Wow. That's awesome deal. I just tried this config on Dell's website and the quote was well over $1000.

How did you get that deal???

 

sounds like a Dell Outlet deal

 

YEP!

After 15% coupon...

 

Just posting in this thread as I was having the same problem and this was one of the top results on google.

I too was having the exact same symptoms with my 4GB Toshiba SDHC card. Just didn't read and kept asking me to format; which didn't have any effect at all. Tried another 1GB SD card and it didn't work either.

Then I tried a really old 64MB MMC card and for some reason, after a "windows is installing drivers" message, it worked!

Plugged it out and tried the SDHC, it works fine now as well.

I know we aren't supposed to bump old threads, but I thought this might help someone else experiencing this and is led here by google.