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    Studio XPS 1645 died

    Discussion in 'Dell XPS and Studio XPS' started by hackitz, Apr 3, 2012.

  1. hackitz

    hackitz Notebook Enthusiast

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    Hi everyone, i hope some members with experience can help me with an issue i have.

    I bought my Studio XPS 1645 2 years ago and did not extend my warranty. 1 week before the first year ended dell called and offered me the complete care and Rapid Response Depot for a good deal. thank god i bought it as my 6 year old just tripped over the power cord and my lappy is dead. :( lcd is broken, case is cracked plus no power when i attach the power cord.

    so here is my question, will the complete care cover this and if they will and replace the unit what could i expect to get?

    thanks
     
    hackitz, Apr 3, 2012
    #1
  2. hackitz

    hackitz Notebook Enthusiast

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    no one has an idea?
     
    hackitz, Apr 3, 2012
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  3. Sam_A_1992

    Sam_A_1992 Notebook Evangelist

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    depends if complete care includes accidental damage. Have a read of your documents.
     
    Sam_A_1992, Apr 4, 2012
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  4. hackitz

    hackitz Notebook Enthusiast

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    Yes i was reading the coverage and it's covered. i'm waiting to get some feedback before i call dell. kinda want to have all my ships in a row so to speak.

    thanks for the reply.
     
    hackitz, Apr 4, 2012
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  5. xxgokouxx

    xxgokouxx Notebook Evangelist

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    They should, wish you good luck! I'm definitely considering this "accidental damage" now hehe....
     
    xxgokouxx, Apr 4, 2012
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  6. homank76

    homank76 Alienware/Dell Enthusiast

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    I'm just curious if Dell will be offering you a 15z or a 17 XPS.
     
    homank76, Apr 4, 2012
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  7. hackitz

    hackitz Notebook Enthusiast

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    I still haven't called, I'm nervous as i put every option on this when i bought it, i paid over 2400.00. from the leather inlay, to the blueray burner. it has it all. Or let me say had it all.

    I have looked on there site and still don't know what i would want to replace it..
     
    hackitz, Apr 5, 2012
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  8. homank76

    homank76 Alienware/Dell Enthusiast

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    What you waiting for? If your not happy with the first rep you could ask to speak with a supervisor and usually get things done that way.

    I've had to do it in the past and has always worked out. For the price you might be able to get an Alienware if that tickles your fancy at all. I just bought two and will only be buying them from now on. The build quality is top notch.
     
    homank76, Apr 5, 2012
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