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    Studio XPS 1645: Serious Build Quality Issues

    Discussion in 'Dell XPS and Studio XPS' started by morecowbell, Dec 4, 2009.

  1. morecowbell

    morecowbell Notebook Guru

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    I received my Studio XPS 1645 this Monday. My Specs:

    -I7 820
    -8G Ram
    -128g SSD
    -RGB Screen
    -Blue-Ray

    The machine runs beautifully and the screen is amazing but I am having what seems to be an incredible amount of build quality issues. I wanted to know if others have had the same issues and how they resolved them...

    -The tech is coming for a second time to fix my screen. It came out of the box with a large scratch. The second screen has several dead pixels.
    -Above the keyboard, in front of the screen, the batter (9-cell) doesn't fit flush
    -The Sound is uneven. It is FAR louder coming out of the right side than the left. The settings in the control panel seem fine. How does one fix this?

    Thank you in advance for any help you guys can offer...
     
    morecowbell, Dec 4, 2009
    #1
  2. dchan07

    dchan07 Notebook Enthusiast

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    My 9 cell also doesn't fit perfectly, but I wasn't too concerned, I'm sure a lot of people have it the same.
     
    dchan07, Dec 4, 2009
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  3. morecowbell

    morecowbell Notebook Guru

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    Agreed. The screen and the sound are far more disconcerting.
     
    morecowbell, Dec 4, 2009
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  4. Synthesia

    Synthesia Notebook Evangelist

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    No probs with regards to the screen.

    Yes above the keyboard the 9-cell indeed sticks out half a millimetre (does so more to the left than to the right).

    Sound I haven't tested yet.
     
    Synthesia, Dec 4, 2009
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  5. ryancouture

    ryancouture Notebook Consultant

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    why dont you ask dell about it

    "we have no such issues"
     
    ryancouture, Dec 4, 2009
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  6. ryancouture

    ryancouture Notebook Consultant

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    i think im gonna cancel mine until i know the throttling issue has been worked out
     
    ryancouture, Dec 4, 2009
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  7. ikjadoon

    ikjadoon Notebook Deity

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    Bang your speakers. Legit, it works for me. Sometimes the sound gets soft and I slap them a few times and they "jump-start" back to normality.

    If not, you checked this part of IDT?

    [​IMG]

    Mine isn't flush, but I never noticed that, LOL.

    ~Ibrahim~
     
    ikjadoon, Dec 4, 2009
    #7
  8. fred2028

    fred2028 Sexy member

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    6-cell fits flush, not 9-cell. There wasn't enough room to squish it all in there.

    RGBLED screen scratched is a manufacturing/delivery issue, not design issue.

    Your speakers are either busted, its wiring busted, or your Windows settings made it unbalanced.

    I think it's a great laptop, just wish there was better cooling so idle temps are around 35-45 C and not 50.
     
    fred2028, Dec 4, 2009
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  9. ikjadoon

    ikjadoon Notebook Deity

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    I think it also has to do with the fact that the battery gets decently warm, so it expands, and can't fit into the slot very well. It's a beech to take out when it's hot and expanded like that, too, lol.
     
    ikjadoon, Dec 4, 2009
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  10. Synthesia

    Synthesia Notebook Evangelist

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    If you do get on the phone/email with them, report that this is why you are cancelling it, so they know we are not taking this lightly. And also, ask them to forward your mails to a Level 1 supervisor/manager and ask if the op on the phone could check with his manager to see if he has heard these reports yet and try to talk to people higher up so that they can spread the word to the right people to concentrate on fixing this issue.
     
    Synthesia, Dec 5, 2009
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  11. ryancouture

    ryancouture Notebook Consultant

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    what should i refer to this as exactly? the "throttling" issue
     
    ryancouture, Dec 5, 2009
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  12. ikjadoon

    ikjadoon Notebook Deity

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    Sure. :)

    They should know at least a bit by now, I would say.
     
    ikjadoon, Dec 5, 2009
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  13. wodstock

    wodstock Notebook Evangelist

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    i have dead pixels too, getting a replacement from dell in a few days
     
    wodstock, Dec 8, 2009
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  14. wodstock

    wodstock Notebook Evangelist

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    oh, and the 9-cell does stick out a bit too
     
    wodstock, Dec 8, 2009
    #14