Studio XPS 1645: random crash problem

I second that. I have random crashes as well. It doesn't always show a bluescreen, but the last time it did it complained about a usbdriver. (I don't recall the drivers name exactly).

Also it doesn't seem to crash when there is no mouse attached.

Maybe it has something to do with powersaving mode enabled on USB devices. I'm testing now with all powersavings off.

Has anyone made any progress with this issue?

 

Seems like it the heat issue caused the crash, I have tried changing a few things step by step which includes change 90watt to 130watt adapter, update BIOS from A03 to now A10, and getting a Zalman Nc-2000.

From my observation, adapter and bios doesnt fix the crash, but the coolerpad . I have the zalman in office and i dont get any more crash, however when i got home , the crash happen again, i had to place a 3k RPM fan beneath the Laptop to avoid the crash

 

I am having random crashes, but not freezes. Computer briefly goes to some sort of DOS page (literally for a millisecond) then takes me to a Windows Recovery page where I select normal restart and a reboot takes place. Occurs after every 1 1/2 hours of use. Never a freeze, but always a crash. Very frustrating.

 

Hi guys,

just purchased my Dell XPS1645, it arrived on the 6th of August. Everything has been going fine up until today when I experienced two crashes, one while I was away from the PC and the other while I was using it.

Basically the computer just shut itself down and went to the black reboot screen telling me Windows had just recovered from a serious error yada yada.

This is a work laptop, I lost about 2 hours worth of work today because of these crashes, I can't have it happening again. The Dell support rep wasn't helpful at all, he basically told me to run a hardware test which I did. No problems showed up, so he concluded it was a software problem and basically said it wasn't their problem because Dell support only services hardware issues. He even made it sound like it was my fault for installing software on the damn thing by saying "some software you have installed is not compatible". What the hell is the computer for then? All I've installed are the programs which are essential for the purpose I bought the computer for, which include the Adobe Master Collection.

My specs are:

Dell XPS 1645
Core i7 740QM
ATI Radeon 5730 1GB Graphics Card
500GB 7200 RPM SATA HD
8GB RAM

Has anyone definitively put a stop to the crashes? This is really upsetting because I actually love this laptop. Maybe I should just suck it up and pay the extra $1000AUD to get a Mac Book Pro with worse specs? Sigh...