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    System Red Flagged ?

    Discussion in 'Dell XPS and Studio XPS' started by JaY-B, Nov 30, 2008.

  1. JaY-B

    JaY-B Notebook Enthusiast

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    Hi,
    I chatted with a tech online earlier this week and he told me that i have to call a specific number because my system is red flagged.
    Does anyone knows what it means or why a system is red flagged ?
    Thanks
     
    JaY-B, Nov 30, 2008
    #1
  2. Dominion300

    Dominion300 Notebook Guru

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    i *THINK* it means it's showing up stolen in the database. If a person registers their unit and it is stolen they can report it stolen. That way if someone buys the stolen laptop or they stole it and try to get support, that laptop will be red flagged. Or could be a glitch :p

    Not sure if Dell does the stolen thing, I know we've reported a few stolen laptops at work but nothings ever come of it.
     
    Dominion300, Nov 30, 2008
    #2
  3. JaY-B

    JaY-B Notebook Enthusiast

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    Well i bought my laptop directly from dell so i'm pretty sure it isn't stolen ;)
    I'll give them a call in two weeks when i get back home...
     
    JaY-B, Nov 30, 2008
    #3
  4. Matt is Pro

    Matt is Pro I'm a PC, so?

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    Wow...

    I wonder what the deal is? This is odd.
     
    Matt is Pro, Nov 30, 2008
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  5. Koer

    Koer Notebook Deity

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    it could be 2 things:

    1- it has been reported stolen by mistake or by glitch.

    2- could mean that the warranty log on your computer shows it has been tempered with by the user, void, or simply expired (either warranty or support)

    i cant think of anything else why it might have been flagged...
     
    Koer, Nov 30, 2008
    #5
  6. kanehi

    kanehi Notebook Deity

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    It could be anything from reported stolen to a recall.
     
    kanehi, Dec 1, 2008
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  7. jb1007

    jb1007 Full Customization

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    It could also be an error - I would ask for it to removed from the "red flag" list unless they can provide you in a writing a valid reason for your system to be on such a list ;)

    - And I would put that request in writing, addressed to the GM of customer service sent registered mail.
     
    jb1007, Dec 1, 2008
    #7
  8. JaY-B

    JaY-B Notebook Enthusiast

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    Well, i will for sure contact them.
    But i don't really understand i still have 3,5 years of warranty and it's showing correctly on the dell website and i have not tempered with it so i really wonder what is going on...
     
    JaY-B, Dec 1, 2008
    #8
  9. eleron911

    eleron911 HighSpeedFreak

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    Aliens , I tell ya, trying to invade us all :eek:
     
    eleron911, Dec 1, 2008
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  10. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    Was it a refurb?

    Something similar happened to me once. I had M1330 replacement, returned the original. Some lady (who happened to live in my town) bought the one I returned from Dell, but the stupid sales person used the billing address as mine to a lady I have no clue about.

    Ofcourse my account was flagged when she decided NOT to pay, but I had to call Dell numerous times for their error to get things right.
     
    ACHlLLES, Dec 1, 2008
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  11. JaY-B

    JaY-B Notebook Enthusiast

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    Nop it was a new one...
    It will take me another week to know what is going on but as soon as i know i'll post here
     
    JaY-B, Dec 2, 2008
    #11
  12. nikechristo

    nikechristo Notebook Enthusiast

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    That's funny :p
    Back to topic:

    Ya, call dell and ask them to remove the red flag.
     
    nikechristo, Dec 2, 2008
    #12