The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    System Replacement turnaround time

    Discussion in 'Dell XPS and Studio XPS' started by kbscrubs, Jan 21, 2011.

  1. kbscrubs

    kbscrubs Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    Those of you that have had your system replaced under warranty, how long did it take to get the replacement PC?

    My replacement request was approved Dec. 30 and my system still hasn't shipped. Another 30min call to tech support and apparently it is assembled and just sitting in a warehouse somewhere, ready to ship but not shipped as they claimed was the case when I called about it last week. I am getting really fed up dealing with my defective m1330 that freezes every 2 seconds because it is so hot while waiting for this stupid replacement. Am I being unreasonable? How long is this supposed to take? I just need a working computer!
     
    kbscrubs, Jan 21, 2011
    #1
  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

    Reputations:
    5,413
    Messages:
    10,711
    Likes Received:
    1,204
    Trophy Points:
    581
    What unit were you getting? I heard the new XPS line was having some production issues/delays.
     
    Tsunade_Hime, Jan 21, 2011
    #2
  3. kbscrubs

    kbscrubs Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    XPS 14 refurbished. Relevant specs:

    56 WHr 6-cell Lithium Ion Primary Battery
    Dell Wireless 5620 mobile broadband built-in mini-card, Verizon
    4GB,DDR3,2 DIMM
    Intel Centrino Advanced-N 6200
    Intel Core i7-740QM 1.73GHz / up to SC 2.93GHz / 6M
    8X Tray Load CD/DVD Burner (Dual Layer DVD+/-R Drive)
    Metalloid Anodized Aluminum (WWAN) L401X
    JBL 2.0 Speakers with Waves Maxx Audio 3
    NVIDIA GeForce GT 425M 2GB graphics
    14.0 HD (720p) LED Display L401X
    Backlit Keyboard - English (Internal)
    Resource DVD (L401X)
    500GB 7200 RPM SATA Hard Drive
    Dell Software,Roxio 1.0
    Genuine Windows 7 Home Premium, 64bit, English
    Camera Software 2.X, Factory Install
    Dell Bluetooth 3.0 (L401X)
    Integrated 10/100/1000 Network Card
     
    kbscrubs, Jan 21, 2011
    #3
  4. Theprom

    Theprom Notebook Consultant

    Reputations:
    6
    Messages:
    135
    Likes Received:
    0
    Trophy Points:
    0
    it will take no more than 2weeks(actually 8-10 days)
    but 2 week is maX
     
    Theprom, Jan 23, 2011
    #4
  5. kbscrubs

    kbscrubs Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    Never mind. It finally shipped this morning. I should get it on Monday (they are shipping it next day delivery). It took 3 weeks and 5 days. Not thrilled with the service; but whatever. It is coming now. This new model had better work better.
     
    kbscrubs, Jan 23, 2011
    #5
  6. Tsunade_Hime

    Tsunade_Hime such bacon. wow

    Reputations:
    5,413
    Messages:
    10,711
    Likes Received:
    1,204
    Trophy Points:
    581
    Just make sure you test complete system stability when you get it. Nothing like using it after the return period and find out you got a lemon.
     
    Tsunade_Hime, Jan 23, 2011
    #6
  7. kbscrubs

    kbscrubs Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    I don't have a return period because I'm not buying this computer; it is a replacement for my awful m1330. I have the best possible warranty with complete care for another year and 9 months or so. So if it is defective, I'll just spend more hours on the phone with tech support and I will really get upset.

    What are the odds of 2 lemons? Although I guess like all the m1330s have problems.
     
    kbscrubs, Jan 23, 2011
    #7
  8. Tsunade_Hime

    Tsunade_Hime such bacon. wow

    Reputations:
    5,413
    Messages:
    10,711
    Likes Received:
    1,204
    Trophy Points:
    581
    You should if it is a replacement computer. And given the XPS line track record I wouldn't at all be surprised.

    Not all the XPS M1330 were defective, just the alot of the ones that housed the defective G84M/G86M Nvidia chips. There were M1330s with Intel GMA 3100 graphics that were perfectly fine (rare).
     
    Tsunade_Hime, Jan 23, 2011
    #8
  9. kgh00007

    kgh00007 Notebook Evangelist

    Reputations:
    80
    Messages:
    464
    Likes Received:
    50
    Trophy Points:
    41
    I've gotten 3 in a row, first a Studio 1557 with constant overheating and BSOD, replaced with a Studio 1558 which smoke started pouring out of one day after 6 months, and now a XPS 15 with constant and random shutdowns with a black screen and constant audio stuttering. I hope you are not as unlucky as I am.

    I would definately test everything to the limits before you put all your programs, data etc on it, to make sure it's stable as soon as you get it.
     
    kgh00007, Jan 23, 2011
    #9