The DELL Studio XPS 13 horror thread

Just so you know, they did actually fix the touchpad issue with BIOS A08. I was quite surprised they fixed something!

 

I wish you guys good luck, if your situation is anything like the new Latitudes, expect you experience to change quite a bit during the next month or 2 as new BIOSes and drivers come out.

Is your touchpad an ALPS or Synaptics?

Greg

 

And for my 500th post in this forum, I shall b7tch about one more thing in the 1530. Which is appropriate since b7tiching about sh7t is my favorite topic. No Gigabit. Did they ever update that?

 

Hi all.
I'm from Melbourne AUS. Ordered my Studio XPS 1340 from the aus Dell website on the 22nd Jan, arrived on the 30th Jan.

Specifications:
Intel(R) Core(TM) 2 Duo Processor P9500 (2.53GHz/ 1066 FSB/ 6MB Cache)
256MB NVIDIA(R) GeForce(R) 9500M-GE
4GB (2 X 2GB) Dual Channel 1067MHz DDR3 SDRAM
500GB SATA Hard Drive
Windows Vista(R) Ultimate 32 bit SP1
13.3 " Widescreen WXGA (1280x800) WLED Display

First impressions - Looked AWESOME.
My impressions now, especially after having read this thread - I should've bought another laptop.

I put the laptop to sleep, and it doesn't wake up after a certain period of time (>15 minutes).
If I close the lid (put it to sleep), then open the lid immediately, the system wakes up. But when it doesn't, I see all media touch buttons/lights flash for a second, then the entire computer hangs. To turn the laptop back on, I need to do a hard reset with the power button. I have contacted Dell numerous times for a resolution, but to no avail. They clearly have no idea how to resolve this.

So far I've done the following: 1. updated my BIOS to A03. 2. uninstalled the reinstalled the video card drivers. 3. System restore to factory image.

I've spent about 10 hours with Dell Tech Support in the Phillipines trying to solve this "Sleep mode" issue that i'm having. They are absolutely useless. Today, I finally demanded that they send me a replacement laptop. God only knows when this is going to arrive and what issues it brings with it.

Anyone else with a 1340 had any similar problems where the laptop hangs/crashes when it wakes up from sleep mode?

 

I've had that problem with several different notebooks from several different manufacturers, including Apple. If I put my Macbook to sleep with anything plugged into a USB port, it will not wake up all the way and must be hard reset to work right again.

Other notebooks have had similar problems. Sager, HP and multiple Dells. Most of the time it is sporadic. The HPs were similarly sensitive to having USB plugged in when going to sleep. Not sure the others. Making sure to have the latest BIOS and also reinstalling the chipset and finally the whole operating system is the only thing you can do. If it still occurs, I can only suggest replacing or returning the notebook.

I've also had problems with notebooks waking up and running full speed inside my backpack. When you find that, it seems so hot to have harmed it, but so far I've never had it malfunction after that.

Sorry, I know my experience is not specific to the 1340.

 

sonicwind - were you using Vista?

I've been reading about the sleep mode issue associated with vista for various laptops and desktops. most of these were pre-Vista SP1 and were apparently meant to be resolved with the SP - clearly not on my bugger 1340!

So they're apparently sending me a replacement one, so if that has the same issues, that'll be very interesting indeed!

Any 1340 users with this or similar issue, do share...keen to hear about it and if you did anything to resolve it?

 

Hi and welcome!
I never use that sleep mode, because it is inherently buggy, and does not depend on a notebook model, the hardware, but rather is software related.

Anyways, what i'm interested in the most: is that the only issue you are having? share your impressions. Thanks!

 

it is? sleep works fine for me on my Toshiba and from what I've seen on other notebooks w/ Vista SP1

hummm

 

Hi Lexus, happy to share my impressions - but first, here's an interesting discovery for you. Today I rolled back my video card driver from the 9500M GE to the 9400MG driver. The 9500 as I understand is a duo card which has a 9400 chipset and a 9200 embedded within. Something similar to the intel core 2 duo chipsets - someone feel free to correct my understanding of this.

Anyway, so with just the 9400MG driver installed, the Sleep Mode works correctly. It enters and exits sleep mode without issues.

I then reinstalled the 9500M driver, and the Sleep Mode problem re-presented itself. I can't seem to explain this - maybe one of the more experienced users can shed some light. Clearly the issue seems to be driven by the nvidia drivers. I'm about to test out the Hybrid Sleep Mode and see if that makes any difference to how it enters and exits sleep mode (not hopeful here).

Other problems - HEAT. This laptop is a furnace. I haven't run temperature statistics on it, but beware your sperm count if you're using it on your lap. I've also been having problems with the AC adaptor, where it randomly loses power, and I need to unplug and replug. This is being replaced by Dell as well. No other issues thus far. I wanted to test the eSATA port, but I don't have a compatible device yet.

What I like - DESIGN. Props to the bloke who designed the Studio XPS 13. It's one good looking laptop. The leather accent is quite handy when you're carrying the laptop. The glossy black is prone to fingerprinting, but I can handle that. I acutally like the keyboard flex and spring, some don't.

For what's included under the hood, at 2.3kg's - not bad.

 

Just wanted to tell you, that I just checked my M1330 with the DPCLAT programm.. There also some spikes, but I have been able to record music with the ASIO4ALL drivers... No problem there...

I have a question about the "heat issue". Is the laptop too hot in idle without the dedicated graphics turned on? Or just when you max everything out?

 

Yes, it is a software problem. It might work fine on your notebook, because you don't have the exact same combination of installed software, service packs, patches, drivers, other applications, etc, etc. While he (rejox) does. And as he explained, uninstalling nVidia drivers solves that issue, so clearly it's not a hardware problem. Anyways, once again, sleep mode has always been buggy, and I simply don't use it, as I don't have a need to. Other people who rely on it get annoyed of course. But that's not a reason to return a notebook, that would be ridiculous. Just try to find the correct drivers, etc. Well, in case nothing solves that and you just can't do it without the sleep mode, then sure, return it.

 

Thanks for the info. I absolutely LOVE this notebook, however before i place my order, i want to know more about the heat. I heard from another guy that it gets very hot, but he didn't mention any details. So my question is:
- i know it can get hot when in performance mode (9500 hybrid sli) and that's very natural. BUT does it get really hot when run ONLY on 9400? how hot does it get? is it comfortable to keep it on the lap (while only in 9400)?

The reason i ask this, is because I don't plan to use it in performance mode when i hold it on my lap, but only when it's sitting on the desk. On my lap i will use it only in the power savings mode, that's why i want to clarify this. Thanks!

 

Ok guys, I finally did it.
I call Dell and agreed to return the XPS 13.

They've been very gentle and professional ( Montpellier call center in France), no questions asked, nor they did try to convince me to keep it.

UPS will get the box within 5 days and Dell will refound the cash as soon as they will receive the laptop and acknowledge that no part is missing ( e.g. memory or disk)
Shipping are charged to me, but it is only a 24 Euros expense..

Thank you for all your advices...now it is time to think about a new laptop...

Ciao !!

Andrea

 

I'm glad they are taking your return!

And, best of luck on your new lappy search...maybe another Dell??

Cin

 

I'd like to know the same thing

 

I second that.

DONT use Vista for audio production, this is the only reason i dual-boot with XP. Vista64 works wonders for all my 3D apps but won't do for audio. Also because some of my external hardware's drivers just don't seem to handle Vista well.

With DPC latency checker:
just run it, open device manager and disable ALL devices you don't need to run the computer (no need to uninstall drivers, just disable the device)
You should see green bars throughout DPC...then enable the devices 1 at a time and when you see them appear again you've got your culprit.

This is a pretty widespread issue it seems. Latitude and Precision series suffer from the same but those are very similar to eachother so that would be expected.

The Dell WLAN cards are not necessarily the cause, lots of people with Intel cards have the same problem.

Possible reasons are:
a modular (eSATA) bay DVD drive, WLAN (whatever brand), Intel Matrix Storage Manager etc....just use DPC to narrow it down to what causes it here.
Keep in mind that it could be a combination of devices also. For me it was the Modular Bay (either eject the drive itself or disable it in BIOS) AND the LAN...not WLAN but normal LAN. Your latency could seem to be gone but still give spikes every 2min. or so.

happy hunting!

 

Lexus, mate I definitely agree with you. I'm very impressed with the aesthetics of this laptop. Performance wise, apart from my issues re: sleep mode, which I use a lot, I think it's on par with some mid-range gaming laptops
(PS: i've called dell and am NOT replacing my laptop anymore, considering it's most likely a driver issue. I am emailing nVidia though and making sure they are aware of the problem)

HEAT issue: Using the Hybrid SLI performance mode, this thing definitely heats up very noticeably across the shell of the laptop. The heat hot spots when it's in the performance mode are:
- Bottom of monitor (the back vent is blocked by the screen)
- Underside towards the back
- Points where your wrists rest while typing (this is the one I notice the most when I'm using it on a desk)
I run the laptop on the 'save power' mode most of the time. The wrist rest points are noticeably LESS hot for me in this mode.

Hope this helps buddy!

 

I got my wife a XPS M1330 and helped my friend pick out his XPS M1530 and neither of them have had any problems. I have owned a 8600 Inspiron since 2004 with no problems so of course I am a huge Dell fan. That said, BiKo65, I think you got a lemon and from what I have been reading so have a lot of others. I would ship it back without question and demand service and quality. Good luck!

 

Awsome! You will thank yourself later.

I have read over 200 posts in various threads about DPC latency. I have also conducted experiments with 2 Dell 1395 adapters, an Intel 3945 adapter, and an Intel 4695 adapter in a Vostro 1500 and in an M1530.

As a cause of DPC latency in each case, there were 2 situations:

1. The DPC latency spikes disappeared when the Intel adapters were used.
In this case the Broadcom wireless was at fault.

2. The DPC latency spikes remained unchanged when disabling the wireless.
In this case the DPC problem was in the mainboard itself.

And in each case where dual boot configs were used, Windows Vista suffered DPC latency more than 2 times worse than that of Windows XP Pro. Windows XP is superior for low latency opperation.

In all of the cases that I have seen, there was a third possibility only a few times and that was that the user disabled their LAN card or another card in the system and DPC latency spikes were eliminated.

In my own experiments, both Broadcom cards caused DPC spikes of over 35,000 microseconds, causing horrible skip in audio and video playback every time the spikes were greater than 20,000 microseconds. This happened in both the Vostro and the XPS. The Intel adapters had flawless performance, and DPC spikes were eliminated in both machines.

In each case where other users had Broadcom wireless cards, disabling that card eliminated the spikes in all cases where the mainboard was not itself the cause of DPC latency.

In extremely few cases the user was able to get 'reasonable' relief from DPC latency spikes by using an updated driver. However, in each case the spikes still continued to go into the red zone (by about 7,000 microseconds or higher). They did manage to stop the audio playback from skipping, but this situation is useless for anyone trying to record music on such a machine. You will get serious problems in your DAW if you have DPC spikes any higher than 2 or 3 thousand microseconds when you start multitracking.

So there is all of the data that I have regarding Broadcom and their DPC spike problem that apparently exists in all or most of their different models. If anyone has compiled more data, or done their own experiments with several pieces of hardware in two or more different machines, and you disagree with the above, then please feel free to challenge this information.

Edit: DPClat.exe and RATTV3.exe were used for all DPC latency monitoring and offending driver identification.

 

@slowdown


i don't think i get your post. You quoting me has to be seen as not agreeing with what i said? While you say yourself that the DPC issue does exist on systems without any Broadcom cards on it?

Why is it a Broadcom DPC problem when i HAVE the problem without any Broadcom cards but indeed, like you say yourself, something on the mobo (Modular Bay eSATA in my case) causing it?

 

LPTP-LVR, I understand what you are saying. I quoted you because it looks like you are excusing Broadcom. I presented my research to state that Broadcom does indeed have a huge problem on their hands.

What you are whitnessing are systems that cannot get relief from DPC spikes by disabling the wireless. In this regard, what you say is true. The problem lies elsewhere on the mainboard. No arguments there.

I only disagree with you for painting the picture that Broadcom is not neccesarily creating DPC problems with their wireless cards. If you have a system with a Broadcom card, you disable it, and you still have bad DPC spikes, then what you really have are two problems. 1 - your mainboard is creating DPC spikes, 2 - your wireless card is creating DPC spikes. The problem with the wireless card is masked by the problem with the mainboard itself.

I responded to this quote of yours:

because I was the one who first casually mentioned that Broadcom has a real problem with their wireless cards, so it appeared you were negating my statement and this comment was directed at me. I presented my research only in an effort to display that I am not spouting off unfounded comments. I did a month of research and hardware testing on this problem.

At the end of the day, if you have the Intel 3495 or the 4695, and you still have DPC spikes, the problem lies elsewhere on your board. The Intel cards will not create spikes. Intel is very good with their DPC calls and they adhere to Microsofts standards, at least respectably. I can't say the same for Broadcom. They are clearly violating the MS specs for DPC latency, and they don't seem to care. The outcome is millions of notebook owners with skipping audio, and they don't know why.

No hard feelings, I mostly agree with you

Edit: this issue that LPTP-LVR and I are talking about greatly affects the Studio XPS 13. According to Biko65, the DPC spikes could not be eliminated no matter what they disabled. This only means one thing : Studio XPS 13 = crud

 

What is DPC latency?

How will it affect me?
I tried the "DPC Latency Checker" tool and none of my computers pass that test.

But i have never noticed any to this latency, plays music and video very fine..

 

Hi Guys,

I'm Martin from the Netherlands and I received my 1340 last week.
When starting to use it freezed almost immediately...
The freezing happened frequently since then.
When my screen is going to sleep...I can't activate it anymore with my keypad/keyboard. In both cases I can only use the powerbutton to stop the laptop..and start it again..

Last wednesday I had a 3 hour checkup with a very friendly (probably) Indian guy and he also update the bios (to A03 version). Since then..the freezing frequence became lower...but it still freezes once and a while..the sleep Issue is still existing.

I'm also thinking about returning this laptop...if there wont be a proper solution soon

Martin

 

nordic1, DPC latency is the time that a device driver takes to commit a 'deffered procedure call' and it is measured in microseconds.

The only time that DPC latency will affect your audio/video is if the latency is worse than about 15,000 microseconds. So even thought you are failing the test, you may still be fine. This really gets critical for people who record music on their notebook.

What was your highest DPC reading using DPClat.exe?


Martin - I would return that thing while you are still in the grace period. If you wait, Dell will make sure that you are stuck with it. New machines are NOT supposed to behave that way. I am predicting the worst fiasco of Dell's history with this new series.

 

Ah, i see.. Thanks for the good info

My highest DPC reading is 7228, but havent tested any of my laptops yet.

 

How do you know that it "greatly affects the Studio XPS 13"? You never even owned it and only heard of a single incident, and already jumped to such conclusions about the whole series?

No offense, but with such "prophetic" statements it sounds like you are very biased. How can anyone trust such exaggerations? Moreover, if you are saying that the Broadcom wireless card is to blame for the DPC spikes, wouldn't it mean that replacing the card could solve this problem?

 

I have the same problem my friend.

What are the specs on your laptop. My specs are in this thread:
http://forum.notebookreview.com/showthread.php?p=4484558#post4484558

Few others wtih the same problem.

 

LexusForever, I'm merely going by the nature of the problems thus far reported by the Studio XPS owners. I understand the forces that would cause these problems, whether they stem from the mainboard or a peripheral card.

Having this understanding I am contemplating and guessing at what might be behind this behavior.

In a statement like this:

notice the word 'predicting'. This means that I am guessing at what is possible due to the implications of the reported problems. I am not stating anything as fact regarding this new line, it's simply an educated guess.

Reports from several owners are saying that the DPC latency is horrible, out of the box. After trying many different ways to resolve the issue, it could not be resolved. I myself understand the consequences of very poor DPC latency.
The creator of this very thread talks about the DPC problems with this machine. If I were you I might read all of the posts in a thread before I call someone out.

No, replacing the Broadcom adapter in a machine that has issues in it's mainboard that cause DPC latency will do no good. If a system is otherwise fine, with good, low DPC latency, then yes replacing the Broadcom adapter with an Intel card will remove high DPC spikes that cause problems.

As for my hunches about the new series, their just guesses. Kind of like when you watch a fight and you pick a fighter. I'm thinking that this fighter (the XPS Studio series) is going to get KO'ed.

If you don't like my prediction, I'm real sorry about that.

 

One more thing, no I don't own one of these Studio XPS, I own an XPS M1530. Those of us that have this machine have dealt with our own fair share of problems. We have seen first hand the results of bad engineering decisions. Given the recent track record of Dell, I'm cringing to know what bad engineering decisions were made in this new series.

Edit: Don't get me wrong, the M1530's here at the end of it's life cycle are reasonably good machines. They do have their problems, but with a little extra work they can be corrected and you end up with a solid machine. However, with this new series it's the first run. The problems are going to rise and re-engineering will take place. Our M1530's have had most of the bugs worked out. But these new XPS Studio machines will go through some serious growing pains in my estimation. I could always be wrong.

 

Thanks for explaining, i appreciate that a lot.
Did m1530 have any refreshes within a single generation (updated hardware, etc.)? Would you recommend buying m1530 (or m1330) now? Thanks!

 

LexusForever, no problem.

As for hardware revisions, yes If I am not mistaken, there was at least 1 mainboard revision. I have talked with a technician at top tier support and he mentioned that on the original board some capacitors were failing because of their location on the board. So they fixed that and that would be a new revision of the mainboard. There could have been more, but I personaly have only the knowlege of this one that I speak of.

The GPU went through a few revisions though. Again, I can't be sure of how many. Nvidia had a big problem and had to adjust their manufacturing on the 8600M GT.

But one of the biggest problems was heat. There were 3 different revisions of the heatsink assembly of the M1530. And presently Dell has a problem with how they install the heatsink assembly. They use thermal pads. These pads have a terrible failure rate. The result is GPU temperatures over 90c. Many owners have contributed to threads based on this issue. What we did was remove the heatsink, clean up all of the remains, and apply good heatsink compound. In each case the owner was able to get max temps under 80c.

This thermal compound mod changed things. There was no more downclocking due to high temps. Games became smooth, with no stuttering. Apparently all that is needed to have a well functioning M1530 is to correct this flaw. Of course provided you ended up with a good, strong GPU.

I would recommend the M1530 to anyone who thinks that they can perform this mod, or knows someone who can. You may be one of the lucky ones who gets good temps out of the box. But gradually those temps will slide as those thermal pads get cooked, and then one day your playing your favorite game and your frame rate hits the dirt. You examin your max temps and the GPU was at 92c. This is precisely what has hapened to several owners.

Edit: BTW, my max CPU temp is 67c and my max GPU temp is 76c, due to performing the thermal compound mod.

Edit: I appologize if I am participating in a thread hijacking.

 

Oh yeah, as for the M1330, from what I understand it also has a hard time with heat. The 'Copper Mod' has been performed on many M1330's.

Apparently, the problem this time with Dell's engineering was the way that they attached the GPU to the heatsink assembly. They used some kind of thermal sponge (I believe), very similar to the blue pad Dell uses on the northbridge chip in the M1530 heatsink assembly.

The result was terrible failure rates. People were having their GPU's fail on them when they were'nt even doing anything intense. They began seeing artifacts.

The soultion that someone came up with was to get rid of that sponge and replace it with a perfectly flat, copper shim. The result was good temps, I believe under 80c.

So once again, would I recommend an M1330? Same answer. If you don't have a problem with having to have this mod done, then you should have a pretty solid machine that doesn't fail due to heat problems.

 

So I got one of the Studio XPS's that constantly freezes. Are people sending these back or fixing them somehow? The tech support I dealt with said it probably needs a new hard drive but recommended returning the whole thing for replacement.

 

I would do what that tech support rep said to do. Return it while you still can. I've seen quite a few people now talking about 'freezing' problems. Whatever this problem is, If I were you I would get a replacement machine, specify that you want your 21 day evaluation restarted, and see how your luck is. If it's something that they catch early, maybe you will get one that is fixed.

But there is no guarantee that the model will ever be right. That has happened so many times. So once again, if I were you I would want to be in a position to get a refund if things don't work out. You will not be in that position if you keep the machine. After 21 days Dell will kindly tell you that you own it now.

That's my best advice.

 

A guy who recently got his new Studio XPS 1340 had freezing/hanging issues, and problems getting back from the sleep mode. He deleted the Dell partition (the hidden partition), did a clean install of Vista (64-bit) and said that all those problems were gone. I don't know, you can try.

 

Thanks a bunch !!!

 

That's very interesting. If that freezing turns out to be a disk issue, and it's fixed by getting rid of that first partition, then Dell is going to get off easy on that one.

At the very least Dell could solve that problem.

 

It's not fixing the issue for others though. It seems quite random - mine's only frozen once and it seems pretty OK.

Plus the M1340 has a thermal pad for the integrated GPU, same as the M1330. It's not necessarily bad (maybe they improved it? doubtful...) but it's not going to help choose one over the other.

 

You have the SSD right? I have SSD too and I haven't experienced freezing. Maybe it's a SDD vs. HDD issue...who knows...or it could be A03...

 

Yeah, but I still get the sleep mode and eSATA freezing. I kinda supect some sort of SATA drivers issue.

 

Nition - check out the Sleep Issue thread for a solution to your lappie freezing on waking up from sleep

Good luck.
rej

 

I have I guess a "working" studio xps 1330, but it BSOD's me everytime I restart from upgrading (on any security updates for windows). I just stopped updating...but kinda feel unsafe not updating it...Dunno whether or not to return it because everything else is working fine (but I haven't tried to sleep it...too scared).

 

My studio xps 13 was plagued with freezing, (my sleep mode did work though) it just froze randomly. I also kept getting BSOD's for every auto update, including McAfee's. Dell tech told me to send it back after a couple of hours of trouble shooting with no success, but I took the advice of the good people here and did a clean install of Vista from the disk, but I left the Dell partition alone and for 2 days now my comp has been very stable. After my clean install Vista BSODed after one of the initial updates but it recognized a problem with the startup files and corrected itself. Everything has been good since then and I have been using it alot doing all of my customizing and installing applications without troubles.

One question I have though: after doing my clean install I thought I'd go back and try a factory image restore from the Dell partition but it failed twice. Since it's completely useless to me now is there a way I can get rid of that partition without having to start all over again? I have too much time invested now to start all over from the beginning!

Also, please forgive my ignorance about partitions, but is the Dell 15GB partition still being used by the computer even after my Vista reinstall? The reason I ask is because a Dell tech told me I would need to reinstall Dells "Media Direct" before installing Vista or my touch sensitive media controls will be inoperable. I did not reinstall the Media Direct and went directly to Vista because I don't have the media direct install disk, BUT!!! My touch sensitive media controls ARE working!! Does that mean somthing in the Dell partition is running this feature and therfore I should just leave that partition alone?

Thank you for any responses, I really appreciate your help!

 

5446, thank you for contributing your truly horror filled experience.

I highly doubt this. With every Dell computer that I ever had, the first order of business is to blow away all partitions and start clean. On my M1530 for example, all of my soft buttons operate just fine without any of that junk installed.

I don't believe you need that at all. No one else that has repartitioned their XPS 13 series has said anything about those buttons not working afterward.
You do not need any of Dell's garbage to make your computer function. Your buttons should be just fine.

But I think the real issue is - can you still send it back? If you can, you might want to do so. It's just too much. This horror thread is starting to look like an avalanche of doom.

 

No problem. Have no fear. You can get rid of that junk and run just fine (in an otherwise fine system). But I just don't think any ammount of effort will be able to fix these first run machines.

And yes, I would send it back. I'm seeing too many bad reports, and they all seem to say the same thing. It would appear that this first run has wicked problems. And since it has not been determined if the problems are in the hardware, or something a BIOS revision can solve, I would get rid of it as fast as I could. If you go past the 21 days, and you find out that the failure rate has been disasterous for the XPS 13 series first run, you will indeed be stuck with a lemmon.

The things that you people are reporting simply should not be happening to a new model. First runs do have bugs, but I think we have gone past the point of bugs here. It's ludicrous the things that you are all reporting.

My advice has not changed through this whole thread. Get that machine off of your hands and get your money back in hand.

 

This is the phrase that occurs in most posts about their Studio XPS 13.

You should not have to reinstall the OS on a new system. You should only repartition and reinstall the OS if you want to do so, not because it is necessary to have a functioning system.

My practice of wiping a system clean and installing XP and Vista doesn't begin until I have evaluated the machine with the OS it was shipped with. When it passes through my tests with the shipped OS, then I wipe it clean and reinstall.

You guys are having your machine break, with corrupt files on the disk, and having to reinstall the OS to get back up and running?

 

I was considering the Studio XPS 13, but I will now certainly wait a few months for a probable price drop and/or the next round of production.

 

Hahaha! I know you're making perfect sense, I guess I'm just reluctant to part with something too easily but guess what? My media touch strip doesn't work again. A Dell tech remotely connected to my comp and no matter what he installed/reinstalled, or configured/reconfigured, he couldn't get it to work. So I will be returning this, but only for an exchange. I do like the computer so I'll try another.

Thanks for the advice slowdown.

 

thankyou for this thread.due to this i am ordering an LGp310 now