** The Official Studio XPS 1640/45/47 replacement thread **

They called me instantly but i am not sure why mine is not as easy as the others above me. i am awaiting him to call back to install software on my computer to monitor my temperatures? SIGH

He was telling me that the new 1645 (5730) do not throttle anymore and only the older ones did.

 

I have experienced no throttling on the 5730 of any kind. So idk if you have your laptop wrapped in a blanket to overheat or you are trying to push it farther then it can go but i don't believe the 5730 does throttle. If you have the 130w adapter and the A09 bios or the A11 overclocked bios you should be fine

 

no blanket no dust. playing l4d usually does it for me almost everytime. Also brute force wep/wpa cracking usually does it aswell.

 

Post a screenshot with temps that really is odd to me.



This is after 3 hours of starcraft 2 max settings. I have changed the paste to Arctic mx4 and am using a laptop cooler ( Zalman nc2000 ) and my gpu is overclocked. I have never throttled with this machine but i had a 1640 that throttled to death. And i have the RGBled screen on here which is known to cause Throttling so idk

 

Anybody has got any success in trading SXPS 1645 with PRECISION M4500.

They are offering me XPS 15 but i dont like its looks. Also i have got RGBLED screen and the xps 15 has B+RG LED screen.
I know many people have got success in getting AW m15x but i dont like that aswell as its too bulky.

Anyone with PRECISION m4500 as replacement ??

 

I think the precision is out of their boundary. You will have better luck with the aw instead.

 

What I told them was that with all of the problems I had with an XPS, I am not interested in an XPS replacement.

I then looked over the XPS build they offered and told my rep that it looked Awesome, except it was a XPS. I replied can you give me an mx15. He said that it would be a significant upgrade and the machine he was offering was already significant upgrade. I replied with an AW build and asked him if since the machine he was offering and the machine I wanted were both significant upgrades why couldn't he give me what I wanted. He then replied with an AW build (the next day). I told him thank you and asked if I could get in an i5(he built it with an i3) and I asked if I could pay to upgrade it to 8GB of ram. I also told him that regardless of the i5 I would take it and included my shipping address. He then replied with an updated build including the 8GB of ram but still the i3 stating there was no i5 for the AW mx15 right now. He also stated that this would be the final build. So I took it. I fell like I did pretty good and I am happy with the results. I am even more happy that they didn't send me a refurb. They are building this baby now.

Hope this can help someone. My entire contact with the Resolution Expert Center took place by email. So I have records of everything. Also they put it in for NBD shipping. That is how the email maneuvering went. You have to keep reminding them of the issues and how you expected a lot from a high end machine, and were just let down. I even told the rep that if I had it all to do over again, I would invest my money in an AW instead.

They are going to give you an upgrade because they screwed up building the 16XX Line. Just don't take the first thing they offer, ask for what you want. If you loose some specs somewhere, ask for a bump in another place. The guys at the Resolution Expert Center have a lot power and want to make you happy.

Cheers

 

[/IMG]

this is after a few hours of heroes of newerth which is not as demanding as l4d2.
still its pretty high compared to your sc2. I believe it throttles around 85 + or so its been a while since i actually monitored the temps.

EDIT: also look at my battery wear compared to yours my heat is killing it for sure since i maybe unplug at most 2 times a week.

 

Guys I am desperately in need of help!

Dell took my SXPS 1645 for replacement on the 9th of Feb. Its been 20 days now and they are offering me SXPS 1640 with a P8700 processor as a replacement! The reason they are giving me is that SXPS 1645 is not in production anymore and XPS 15 is not in stock and even if it is the value of my exact config in XPS 15 form exceeds the invoice value or my original system and hence they cannot offer that as a replacement!!

So in conclusion they are asking me to trade in my SXPS 1645 for a SXPS 1640 with lower config in every single component and they expect me to be ok with it. I have spoken to so many idiots from Dell and they are so rude that they actually tell me I can either take it or leave it and they can't do anything more about this problem.

I paid a lot of my hard earned money as a student to get this laptop and I think I deserve a replacement which is equal in spec. Dell is refusing to do the same and they have my laptop!! I am furious as to how corporates in India take customers for granted. I want to voice out my opinion and I need to contact someone higher up the corporate ladder.

I request any one of you here to give me some names and mail id's of officials in Dell India and Dell USA who can help sort out this issue. Those not wanting to give mail ids in the forum can PM me.

The Config I was offered as a replacement for my i7 720+6GB+500GB+BD RE -

Studio XPS 16 Intel(R) Core(TM) 2 Duo Processor P8700 (2.53GHz/ 1066 FSB/ 3MB Cache) 1
Discount is only valid if the corresponding upgraded item is selected above. 1
Limited time promotional offer only. No further discounts apply. 1
ExpressCard Slot, (DOES NOT SUPPORT PC CARDS) 1
Integrated 10/100/1000 Fast Ethernet 1
Obsidian Black 15.6 " 1080p WUXGA (1920x1080) WLED Full HD Display w/ 2MP cam 1
Sensible Vision FastAccess Facial Recognition Software 1
Sensible Vision FastAccess Facial Recognition Software Kit 1
Intel(R) Core(TM) 2 Duo Label 1
System Driver Mod 1
APCC Ship Mod 1
4GB (2 X 2GB) Dual Channel 1066MHz DDR3 SDRAM 1
320GB SATA 7200RPM Performance Hard Drive 1
Slot Load 8X DVD + /-RW Drive with double layer write capability 1
Cyberlink PowerDVD Software 1
Roxio Easy CD&DVD Burning software 1
Cyberlink PowerDVD Software media kit 1
Roxio Easy CD&DVD Burning media Kit 1
Power Cord (IND) 1
90W AC Adapter 1
6-Cell (56WHr) Li-Ion Primary Battery 1
Shipment Box Without Carrying Case 1
No Case 1
512MB ATI Mobility Radeon HD 3670 1
No Integrated TV Tuner 1
Integrated Stereo Sound with Subwoofer 1
Intel(R) WiFi Link 5300 (802.11a/g/n) Half Mini-card 1
Dell(TM) Wireless 370 Bluetooth Module 1
Dell(TM) Backlit Keyboard with Touchpad (English) 1
System Resource DVD 1
Windows(R) 7 Label 1
Microsoft Patch for WIN7 1
Genuine Windows(R) 7 Home Premium 64bit (English) 1
Windows(R) 7 Home Premium COA Label (INDIA) 1
Genuine Windows(R) 7 Home Premium 64bit (English) DVD Media 1
Ergonomic noise isolation in-ear earbud - Creative EP-630 1
Camera Software 1
Camera Software Media Kit 1
Dell Support Centre 64 Bit 1
Dell Welcome Note Included 1
WinRE software 1
DataSafe Local Basic 1
Skype Software 1
Dell Connect 2.1 1
Dell(TM) Dock Software 1
McAfee(TM) Security Center (Multi-Language) - 30-Day Trial Version 1
1-year XPS Premier Service with 1-year CompleteCover 1
For Info Only:1-year XPS Premier Service with 1-year CompleteCover 1
Regional Support Within Asia Pacific Countries For Laptops 1
24x7 Telephone Technical Support Hotline: 1-800-425-2066 1
1 Year 24x7 Priority User PC Phone Support (Round-The-Clock Access) 1
# 1 Year Complete Cover Accidental Damage Protection 1
# Yr 1 Ltd Hardware Warranty, InHome Service after Remote Diagnosis

 

Dell just give a great care for customers only in USA and consider all other customers as bugs except big countries,,,,,try to contact michael dell at [email protected] ..........you may get help but do not expect much from them

 

@nader - I totally agree with you. They are so indifferent with us Indians. Not like we get our products free!

I have already mailed [email protected]. If nothing works I am going to write to the magazines explaining the injustice.

 

What you posted before, is that the reply from [email protected]? or the regular reps?

I got my system as a refurb (quite cheap), hope the same doesn't happen to me

 

Even Studio XPS is now out of stock in India?

 

I,sometimes stay in new york and others in egypt..........i recieve 2 different ways of customer service.......In USA,they respect me and quick response to my problems.........In EGYPT,iggnorance,unefficient technicians and at the last,NO SOLUTION......... IF I CAN SUE DELL IN THE COURT,SURE I WILL DO

 

@gigacore - yeah the xps 15 is out of stock. i guess they are waiting for sandy bridge to fill in.

@ans - ur in london..... u'll be treated well dont worry

@nader - courts are not practical in india..... media is the only way out

 

I totally agree with you.

I was approved a replacement on 25 Aug 2010.

My faulty system was picked up from my place in Dec.

I have had 2 order cancelled and 3rd is stuck in production.

When i mail them they dont give me a reply and when i call them they keep on transferring me from one dept to other or keep on hold for a long time.

 

More than this happened to me,Dell told me they will replace my laptop on 25 Oct 2010.and till now nothing happened......the rep who handle my case always waste time.......SICK,SICK,SICK all the time.......THIS IS LIFE

 

@parthg - Whoa! I though my case was bad. I really think I should go to the magazines with this problem. In fact I am planning to write on every major forum and magazine about this. All its going to costs me is a couple of mails and phone calls. I am not sure if Dell can afford bad publicity.

A major car brand was taken down the same way for all their atrocities in India. All the bad publicity was so badly denting sales.

 

What was your original(initial) order? Specs? How many exchanges did you go through? File a claim with BBB. If you're absolutely a victim then they will come through and offer you a proper replacement, but if this is like your 5th replacement with upgrades, then I see them trying to cut you off.

 

This is my first replacement!! My original specs were i7 720+6GB+500GB+BD RE+9 CELL. Who are BBB??? Please tell me how I can do about going thru this.

 

Dell continues to sell the SXPS here in the form of i5-460M/HD 5730/RGBLED/9cell/90W. Weird thing was they recently replaced the original WLED 1080p with the RGBLED and the 6cell with the 9cell.

I just ordered one with the above specs but with the 6cell (9cell wasn't given before) at about USD1125 (3 years normal warranty + cheapest bag).

Am I in for a steady dose of hell? Can they really refuse a replacement with something like "it is 3 years old"? Giving you a HD 3xxx and P8700 isn't a good replacement (even if the P8700 is probably nicer than i7-720QM for me).

 

Guys emailing michael dell worked!!!

i am getting the xps 15
intel 2720qm 2.2ghz
4gb ram
500gbhard drive
nvidia 540m 2gb
1080 wled
stardard dvd writer
9cell battery
backlit keyboard.

After they ran some temp test on my 1645 he saw my temps reached the high 80s to 90's he called 2 days later and bam insta-replacement. He said he will try to expedite my order to get it in 1 weeks time but i highly doubt that.

 

UPDATE - Mailing Micheal works! I got a call back from the corporate office offering an apt XPS 15 replacement. Just that I will have to wait for 3 more weeks as the L502x has not been launched here. As soon as its launched I was promised my replacement.

Dell was very apologetic for the way my case was handled by the system replacement. I felt it was fair. I just want my system back now.

 

Are you sure that xps 15 L502x would take 3 weeks more to launch in india

 

Finally got my full refund for my xps 1645.It only took 8 days for the refund process to take place since the laptop was picked up.
I had 5 motherboards,5heatsinks and fans,Hdd,screen,palmrest,2 times Ram,etc was replaced during the year for heating issue...!!!
In this process my warranty expired this January,so i refused to accept another replacement and demanded for refund or an alienware...
Dell then said to send my laptop in their depot to check the problem, i refused to send my laptop because i had onsite warranty,so i told let the senior tech come here and check my laptop.they told that was not possible and were trying to close the case as my warranty expired.
So i mailed to Micheal dell,next day i got got a call and was offered xps 15 with upgraded specs and extra 1 year warranty,but i wanted xps 17 or an alienware but they said that would not be possible as xps 17 was not available in India,so they offered full refund and i took that happily....
now just waiting for new sandybridge products to launch in india....
And yes Mailing Micheal does work....!!!!!

 

3 success stories? i like that!

you are all welcome for the advice

 

Tempted to hear these success stories but my xps16 is working fine for now

 

hm, are Dell still selling or manufacturing this Studio XPS 16 ?
and what about Stdudio XPS 13. are they EOL ?

 

Its still available in the UK, don't think it is in the US though
But still offered in the outlet in both countries.
Can't comment on other countries as i don't know, sorry.

 

Contacted Michael about my 1640, 2 MBs, CPU and fan. All this was done a week after warranty ran out. Orig MB burnt up. They sent me a L701x which was awesome of Dell considering I had no warranty. They put no warranty on the new system so I sold it. Too big anyways. I just ordered a L502x i5-2520m, hopes it's alot better. I had to fight to get them to fix the 1640 but they stepped up to the plate when they didnt have to! That's why I came back to Dell.

 

wow, that's awesome!
congrats!

and i'm pretty sure its gonna be better than your 1640.

 

Just thought I'd post my experience here, as I just got a replacement for my throttling 1645.
I'd been through the multiple replacements thing with my last machine, and was fed up with it, so I emailed Michael dell and said that I wanted a replacement laptop, with no engineer calls to replace parts on my current one.
I was directed to Jacob Isaac who agreed that a replacement machine was the best option, but a few days later backtracked and told me that they would be replacing parts. I went mental and called customer support, who told me they would refer my case to a customer relations team, who would call me the next day.
they didn't, so I emailed jacob again, and after a lot of arguing he agreed to a replacement machine. It was a pretty nice config (I'll post the specs at the end) but didn't have a blu-ray drive like my 1645, so I asked him to order one. He agreed and my new machine is being built now
here's the details of my replacement. My old machine specs are in my sig:


Uploaded with ImageShack.us

 

Looking at the specs, your replacement is a significant downgrade in the GPU, the RGBLED screen, and the bluray. Dont accept it

 

I already have accepted it. Looking at benchmarks on notebookcheck, the GPU is very slightly faster than the 4670 and the screen is the same. The blu-ray drive is also the same as my current laptop. I'm confused as to what you mean?

 

The downgrades that he was pointing are

Slot load blue-ray -> Tray load Blue ray
True RGB-LED -> B+RG LED (Some may say its not a downgrade but to me it is. I just love my RGBLED screen).

I am not sure about the graphic card, but they could have easily given you a 540. Rest all seem ok.

Also 2720 a successor of 720, and 2630 a new processor added to the line. I feel they should have given you 2720. Anyway 2630 is still better than 720.

 

I see what you mean, but i don't think I could have argued that a slot load blu-ray drive is any better, tbh I don't really care myself.
As far as the components go, I'd have been astonished if I could have got a better machine - the warranty says equal or better, which that system is, so I couldn't have pushed for an even bigger upgrade.
Regarding the screen, having read reviews people seem to be saying that it's either as good, or slightly less saturated and therefore slightly less colour accurate (?) but produces as good a picture so it seems fine to me - I'll do a comparison with my old one when I get it.
Basically as far as I'm concerned it looks more like a decent upgrade than significant downgrade but we'll see I guess.

 

Yes I also feel that overall the system is slight upgrade. But as per dell's policy all components of the system should be equal or better.

Also if you have a extreme C2D processor in your original machine than even though i7 2720 would perform better than extreme C2D processor but you are entitled to get a extreme processor in the replacement only.

But still being at your place i would be rather happy provided all those heating and throttling issues disappear.

I still feel you may miss some thing like hinge lights, position of USB etc. of the SXPS. But i guess its always like that you like some things of replacement and miss somethings of the old system.

I am waiting for my replacement aswell.

Enjoy your replacement system.

 

Thanks, I see what you mean now. Basically, my new system could have been a better upgrade, but either way it's still an decent upgrade and therefore I'm pleased with it

 

I too was happy with my upgrade. I got the machine in my signature (except it came with a 5730 and i3-370M - I fought like hell to get out of the XPS line) I was willing to take a minor downgrade in some places and get an upgrade in others.

My original machine was a Studio XPS 1640 with T9550 2.66ghz Dual core processor, and 3XXX series video card, with 6GB Ram and slot load Blueray player (that I used exactly one time the 18mos I had the machine).

I dealt with sever overheating and throttling issues most of the time that I had the computer, but since I rarely played games I didn't often notice it. I played Dragon Age Origins and then I bought Rift. I could only play for about 20 minutes at a time before it just locked up.

It took 3 weeks for me to get the replacement that i got from dell and I have to say that it is AWESOME.

Dell will certainly do the right thing if you work a little bit and don't settle for just anything that they offer you.

 

speaking of replacement.............(swapping Ati 3670 to 4670)

i bought a brand new Y504R motherboard from UK ( Ace computers) for £199 on Ebay...........here in Sweden it costed £450

next thing was to found the new Heatsink HPT6P..........that i found in Dell Sweden for £16 (yeh cheap). (i also replaced the old, crappy thermal paste to Artic silver 5)


picture on the new Y504R (ati 4670)


then it was just to follow the "step by step guide" on DELL homepage...........took me about on hour........and Voila....it worked perfect.

some pics during the operation






at the end...................NICE !


my first 3dmark06 i 1280x1024 with my brand new Y504R Ati 4670 1GB.........


update...........i played Bioshock on high settings for about 20-30 min and monitored with Everest ultimate_________
temp:
GPU mem: 55-59C...........
GPU chip: 55-60C........
CPU 45-50C.......................God damn..Artic silver is some hardcore paste ....... very impressed. (the game float perfect all of the time )

 

Found out what my replacement would be today for my Studio XPS 1640. This would be replacing a Core 2 Duo high end cpu, ATI 3xxx series mobile video card, 6gb ram, bluray, 256 gb ssd, 1080p system. I'm pretty happy with it. I tried to bargain for the gt555m but that wasn't a possibility. Considering I'm getting this replacement after an accident (complete care) and not because of technical problems (though I did have many), I'm happy with it. It's a significant upgrade on just about everything except ram and hdd. I do need to contact them about getting a 9-cell battery as I just realized they didn't include that.

Quantity Item Number Description
1 225-0587 XPS 17
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 312-1181 56 WHr 6-cell Lithium Ion Primary Battery
1 317-6203 6GB,DDR3,2 DIMM
1 317-6210 2nd generation Intel Core i7-2630QM processor 2.00 GHz with Turbo Boost 2.0 up to 2.90 GHz
1 317-6214 Intel Centrino Advanced-N 6230 and Bluetooth 3.0
1 318-0138 JBL 2.1 Speakers with Waves Maxx Audio 3
1 318-0151 Tray Load Blu-ray Disc BD-Combo (Reads BD and Writes to DVD/CD)
1 318-0392 Windows Live Wave 4
1 318-0432 Elemental Silver Aluminum
1 318-0434 Roxio Creator Starter, FI
1 320-1979 NVIDIA GeForce GT 550M 1GB graphics
1 320-1986 17.3in FHD WLED TL (1920x1080) 3D
1 330-6222 Windows 7 Label
1 331-1415 Standard Internal Keyboard - English
1 331-1416 Resource DVD (L702X)
1 342-2253 256GB Solid State Drive
1 410-0487 Microsoft Office Starter: reduced-functionality Word and Excel with ads. No PowerPoint or Outlook
1 410-1883 Adobe Acrobat Reader 9.0 Multi-Language
1 410-9452 McAfee Platinum, 30 Day, MUI
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-8878 Soft Contracts Dell In-Home Hardware Agreement
1 420-9691 DataSafe Local BackUp
1 420-9876 Cozi-Calendar
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0757 Skype VOIP Application
1 421-1365 Genuine Windows 7 Ultimate, 64 bit, English
1 421-2086 eBay Webslice
1 421-3642 Basic Stage
1 421-3874 Camera Software 2.X, Factory Install
1 421-4060 Fast Access Facial Recognition 3.0 SW Application
1 421-4118 WHITEPAGES.COM,Webslice
1 421-4289 Dell Support Center Software 3.0
1 421-4550 Power DVD 9.6, 3D
1 430-3893 No Mobile Broadband L501X
1 430-4038 Integrated 10/100/1000 Network Card

 

After patiently explaining tech support about throttling and how its a "system defect" and cannot be fixed with parts, they are sending a refurb CPU.

They are not acknowledging it as BIOS problem. According to them, the BIOS problem was fixed in A08 along with the 130W adaptor despite showing them throttling screenshots.

Funny thing, the guy told me that refurb parts are new parts.

Ive gone through 3 refurbished replacements and they create more problems than they fix.

I didnt mention or ask for a replacement system.

The guy kept giving me only 2 choices.

1. send system to depot
2.parts replacement.

 

I emailed [email protected] yesterday. I got a call from the corporate team and he said he would be looking over the case if the parts fixed the throttling or not.

 

so i need opinions. i have a 1640 they are replacing. they shipped me a 1645 fully loaded and i said i want a xps 15, which they are now providing but the specs are not the same. i would like some opionions on which system is better and why. Thanks. I have to decide which one to keep. the 1645 seems like a much more expensive computer and better specs but it is older. below are the 2 systems.

studio xps 1645 specs
REFURBISHED
Obsidian Black
i7 720QM 1.6GHz
8gb memory
640 hard drive
Dvd rw drive
Ati 5730 with 1gb
Wimax 6250
15.6 full hd widescreen 1920x1080 1080P
Windows 7 home premium
9 cell battery


XPS 15 SPECS

6 CELL BATTERY
Refurbished XPS 15
500GB HARD 7200
I5 460M PROCESSOR
4GB MEM DDR3 1333 MHZ
GT420 1GB GRAPHICS
WIRELESS CARD CENTRINO WIRELESS N CARD
WINDOWS 7 HOME PREMIUM
90 AC ADAPTER
DVD RW
15.6 SCREEN 720P
WINDOWS 7HP 64 BIT
BACKLIT KEYBOARD

 

Well its a no-brainer. The SXPS is a much better system. The specs of SXPS are better then xps in almost all department.

I say, If you dont have any problems with the SXPS like heating or throttling then keep the SXPS or ask them to offer you something comparable.

 

Do you have those issues with yours? It's pretty much the same system. The XPS 15 does have USB 3.0 and much better speakers. Anyone else with opinions?

 

Anyone else have opinions?

 

The SXPS has known throttling issues. I had an SXPS and couldn't play a game for more than 20 or 30 minutes before throttling started and made it unplayable. Try playing something like Dragon Age Origins on it. That would always get my throttling going pretty quickly. Or the new Rift Game. Either one should do it. If it throttles go for the newer model.

Great specs that throttle making the system unusable is pretty worthless. So if you have to take slightly reduced specs to get a working system, then do it. But if I were you, I would ask for comparable specs to the SXPS, it is Dell's policy not to downgrade you.

 

Thanks. That makes sense.

 

I've just been told I can get my Studio XPS 1645 replaced due to throttling issues. As I had no time to go through it with them on the phone they told me to configure a machine of my choice to the value of £990 (including VAT) and they'd phone and process the order tomorrow.

Is this a good move - and do my extended warranty and accidental damage care carry over?