**The Official Studio XPS 1647 Intel Core i5/i7 "Owners' Lounge"**

Naw, I ordered EPP on 1/16 as well, same configuration (except 4gigs of ram) and mines been stuck in build for 2 weeks or so by now. Dont know what's been happening, you must have a good rep mine only knows how to wake me up at 7 on a saturday to tell me that it's going to be delayed a week.

But yeah, ordered 1/16 first ED 2/3, second 2/10, 3rd 2/17, 4th 2/19, 5th doesn't matter cause it's not going to arrive then

 

I still have a feeling that ... it does not matter if its EPP or anything else... the only thing that matters is the profit dell makes on a system.

the systems which are least profitable are put low on the queue... (hoping that they would be cancelled) ... and the one with high profit are put on the top.

There is NOTHING about shortage of parts - WHICH IS TOTAL CRAP - since on this forum itself, we have two cases, right here.. which do have the RGB LED.. the i5 540 processors... and the 500GB HDD - which is identical to mine........ and these orders where placed 10 days after mine!. (no offense guys - i am happy for you)

The dell folks told me today that those parts are out of stock., which is PURE crap.

Bill, does this make sense to you?.
.............. for all the debate we had?...........


I am still hoping that my system would shipout tomorrow -- as of now, the phone system says 'build stage' (since last thursday).

 

Maybe phone order gets more priority? I'm just trying to grasp a logical foothold on Dell's order queue when there probably is none. I can see why others have theorized that Dell intentionally holds back orders of those who took advantage of crazy sales prices.

Regardless of whether they do that or not, I think it's sad Dell treats customers who spent the time to custom-order their laptops so poorly. We're the group that is most passionate about the brand and quality products. By treating us like crap, they do nothing but lower their own brand value to those who would be raving about their systems. This probably started after Dell started mass-producing systems a few years back for retail stores. They now value blasting the masses with pre-built Dell systems, who aren't as brand loyal and mainly care more about price. Sad state of affairs but it's the cliff the entire industry is heading towards as computers become more of a commodity.

 

Well, just like how when we were all in pre production, the dell website tends to show 3 completely different things.

The main account page shows "Delivery preparation", the actual order detail says "In production", the 800 number that you do 4,2,1,1/3,2,1,1 says "preparing your order to be shipped"

And the other basic 800 number says "you order was shipped on the 18th" LOL it said this on the 16th, but the ship date is set for the 18th, and my EDD was re adjusted by one day (moved from 24th to 23rd) which coincides with the 5 day shipping I have.

On the order status wiki thread, boxing, delivery prep, prep for shipping is all the same, and it's the time where they ship the actual computer from whichever child labor country they are using nowadays (lol), to the usa, where they then box it with the cables, cd's, etc. Then they hand it over to Fedex/ups and it's now "shipped"

 

Can you explain a little more on what you mean by when you say " and the one with high profit are put on the top." Since our computers are identical with the exception of the ram how does that classify them as "high profit"?

They're probably shipping yours back to the states then will ship it to you from Texas or Tennessee wherever they are are. That is what I was told today by a rep.

 

Well overall - you include the 3 yr warranty, accidental coverage care..etc.. and the price points at the time when order was placed and parts procured ..etc....

I wont be surprise if dell has some algorithm to determine this ... makes sense when this is implemented on a large scale. Not my one single order.. but if you search the net - it appears to be known trend.

how else can you justify the delay of orders placed on signature event sale when they offered substantial discounts.

 

Yep, it's how it works lol.

I probably wont get it until monday though. but at least it isn't march lol.

 

well one thing I was constantly told when I called was "Dell doesn't delay orders on purpose" my reply was simply "Gee, I hope not." Which makes me wonder by them saying that, do they intentionally delay orders according to what you stated above? Hmmmmmm

 

order throttling...is the right word i guess!

 

Congrats to you Matt Enjoy it, you waited long enough for it.

LOL "Order Throttling" that is rich! so true, so sad, yet still sooo funny. Thanks, I needed a laugh.

 

What's your current status? Your signature lacks that detail.

 

“Build” since 2/11. (just added to signature)

 

EPP?! My wife works in EPP sales support. I wonder if she worked your case. If so, I'll send her your post. She'd love the good feedback. Was your rep named Amy, by any chance?

 

There's so much more to order delays than looking at a few parts. I could write a paper on what could cause an order delay. You would have to look at both configs line by line and know about parts and supply status for every single SKU. I think it's completely illogical to think we have the time and headcount to decide what orders hit some magical "delay this one due to low margin" number.

 

Alright, I'm getting really tired of this. Of course, it's late and I'm irritable late at night, but nevertheless.

To everyone who is being a conspiracy-theorist:
Dell practices a supply chain management system called just-in-time manufacturing ( read all about it here) It means that they don't have to have vast warehouses of parts, as they order what they want to arrive in tandem with other parts to build laptops. However, it also means they're subject to large fluctuations in availability. So if there's a current market shortage, Dell has no way of relying on stockpiles of parts to buffer them from the depredations of market forces. Similarly, if there is a persistent shortage of a part (read: Blu-Ray drives) Dell might choose to not order one or two shipments of them if they know they will be unable to get more. In the case of RGBLED screens, they have many outstanding orders for which they are obliged to get parts. However, internal protocols might make it difficult to do so due to the undesirability of purchasing "one-off" orders.

However, because this is a conspiracy theory, I don't expect you to believe my rational explanation. You may be right. However, I don't care. I said this many pages back, and was ignored. I'll say it again, "louder":
YOU ARE OFF TOPIC. DISCUSS ANY AND ALL ORDER STATUS ISSUES ON THE ORDER STATUS THREAD (link).
This thread is for OWNERS. People who have the laptop, and wish to report on their experiences with it. Clearly, if you're having problems getting the laptop, you don't own it yet (to wit, people are canceling).

Now that I'm semi-done venting:
I understand the temptation to bash Dell. The majority of their low-level reps are uninformed, will lie to you, don't care about you, etc. Its the same temptation that exists to objectify any big corporation. I have a hypothetical situation before you:
Your buddy leaves a $100 bill on his kitchen table. You see it. If you take it, no one will know but you. Do you take it? Of course not.
Same situation, but instead you're able to steal the money from the company. Again, no one will know. Statistically, many, many people take the money in this case. Some have the urge to "stick it to the man", because "the man" (or, in this case, "the corporation") is rich and bloated. However, this isn't equitable. What if everyone took it out on the corporation? I'm fairly sure it wouldn't be able to stay in business. So you feel justified in objectifying and bashing the company because you've been slighted; the company hasn't done what you perceive as its utmost to get what you paid for to you. To this, I have two responses. One, when has responding to a wrong with another wrong EVER made a right? Two, Dell actually hasn't taken any of your money. You've promised to pay them in the future, but they've taken nothing from you at this time.
If you really can't stand how they do business, cancel your order, take your money, and go elsewhere. That's the only way consumers ever get companies to listen to them, is by voting with their dollars.

Whew. [/rant]

 

Didn't know about that one :/
I'm not saying that I buy into a conspiracy that dell is determined to tick off customers that had the audacity to purchase their systems at less-than-full price, but you gotta admit something's off when people with (effectively) the same systems, ordering 10 days later, are starting to receive their lappys.
Not that I hold it against those lucky few.

 

new dell studio xps user here. ordered mine 29/1 and reaches my home at 12/2. simple specs:
i5 430M/4GB/320GB/15.6 WLED/9-cell batt

working great and no prob for now.

noticed it have an extra pcie slot for WWAN, can i use other hardware to it, like say for example intel turboboost?

 

Just also bought a Dell Studio XPS 1647 from Best Buy and man, this laptop SCREAMS!

I looked at all the other laptops there, and nothing can compare to this laptop. Nice resolution, nice video card, okay-ish CPU and for $1000, it's well worth the price.

Too bad it only comes with a limited one year warranty.

All in all, I like it. The feel of the laptop is professional, the build quality is superb.

Just one thing though, is it just my laptop, or does the left corner of the palm rest feel like it's not aligned correctly with the base of the laptop? The right side seems to be fine, but you can feel that its not aligned correctly. I ran my finger down the left side where the base meets the palm rest, and it is smooth up until the corner. :S

 

ordered 12 days ago, will arrive today, lol.. rgb-led and bluetooth, no troubles at all. Maybe you guys should come over to the Netherlands... everybody speaks english and no nasty dell delays (and cookies )

just kiddin ofcourse.. but, wow... I love it

 

I have to agree on the marketing aspect, we have been studying Dell at college and what DW is telling us here is completely correct. It enables Dell to be as flexible as possible. Although most of you had troubles, it's most likely due to todays envirement (economiewise).. just my 2 cents ^^

 

Na, It was an Indian rep.

I agree with that 100%, however myself and a few others have posted over there and it doesn't seem as active as this thread. This has been a problem with a lot of the Dell notebook threads, in particular the SXPS 1645 thread once had this problem. If you check I have posted in both places. This thread tends to get more replies first hence the name.

 

Yep you can use other stuff in it. I am currently using a brodcom Hd decoder card in it to allow almost no cpu usage when watching movies and playing flash on the go allowing me to have a little more battery life. you just got to find a dam screw (it took me a week at the hardware store to find one that fit the hole!!!) and then just install it

 

padre_s, whats that XPS 435MT in your sig?? looks interesting....never seen such a lappy before

 

sorry to disappoint you mate, it's my desktop
I use it for almost anything you can think of, and it does it very well, but I can't take it to collega every day or to work, so. ^^ (Actually, Dell doesn't sell them any more.)

 

Hello xps owners! tonight i will do a clean install of windows 7, beside drivers that comes with the laptop is it any other importent things i shall think of ? , not so good at computers so therfore i ask !

sorry for maybe bad english , not so good at it

 

As MV points out, we are really off topic for this thread. The reason there is not much of a Dell presence on the order delay threads is there is nothing we can do about it. Supply is finite, but procurement teams are doing all they can. Again, it's very difficult to compare a few major components and say "the exact same config as mine shipped 10 days ahead, so it has to be based on profit margin." For one thing, we do not have the headcount to sit there and go over every order and do something as egregiously immoral as that. You would have to compare any orders in question line by line, SKU by SKU to figure out why one shipped before the other. We're talking about 40-something SKU's each. One, and only one, example before I just ignore these kinds of posts on this particular thread forever: say you order your system on 1/23 and someone else orders on 1/22, with every single item ordered exactly the same, item by item. The 1/23 system arrives sooner. CONPIRACY!! Right? Well, not if some human being entered a new SKU drop on 1/22 at midnight that corrected what we call an "illegal SKU issue." The order with the illegal SKU for let's say Adobe Reader, placed on 1/22 (bear with me here, this is one area of many where Dell really needs some process improvement, but this is just the state of current affairs) will be kicked to the "illegal SKU queue," where it sits for X days before it gets manually reviewed, and updated with the correct SKU. Hence, the order that logically should have shipped 24 hours before the other will sit for an additional X days before it's corrected.

You can contact Dell sales and they will let you purchase additional years of warranty and can even upgrade you to accidental damage or onsite warranty parts replacement within the first 45 days of purchase. It was 45 days when I was in tech support. It may have changed one direction or the other.

Your English is fine. Don't sweat it. You will want to install the Dell posted chipset drivers first after the Windoze install. Next should be the video driver from Dell or a modded version of the latest from ATI if you prefer those drivers. After that, it doesn't really matter what order you do the rest.

I'm not a moderator here, so I have zero authority. Only trying to help out. But please, please be considerate of other members of this community and stay on topic.

 

I second that, this thread is for OWNERS of the 1647. Four months from now when someone has their 1647 and comes to this thread they'll see all the order delays which then will be totally irrelevant. Guys we really need to start posting here:

http://forum.notebookreview.com/showthread.php?t=449091

 

Thanks DW for calling this out. This thread is full of good information about the 1647 but you really have to dig through order status posts to find it.

It looks like from the last few pages of the thread there are a few new owners of the 1647. Hopefully they will get some additional tests into the pool and can contribute once BIOS A04 is released. I'm about to give Dell a call and find out if they are willing to send me a 130W adapter like Bill_B posted a few pages back.

*Crossing my fingers*

 

Just got off the phone with Dell Technical Support. They agreed to send me a 130W adapter and assured me it would fix the throttling problem.

I don't think the 130W adapter will fix the problem and I'm sure the rep I spoke to is simply programmed to say things like that, but I don't think a larger power supply can hurt my chances. Once it gets here I'll run Throttlestop and post my results.

Thanks again Bill_B for keeping us informed!

 

Is this mean If I call them and request a 130W adapter, they will send me one?? or I have to wait for A04 BIOS first?

 

Well if nodnarb83 was able to successfully request one without A04 being out, I don't see why it wouldn't work for you. You may have to try a rep or two before you get one willing to ship one out to you though since this isn't "official" yet. As for the benefit you'll see without A04, that's up in the air (unless you're just looking to lower the heat coming from the adapter).

 

Adapter will solve the throttling problem??? These people have no clue whatsoever. I wonder how Dell hires some of its employees and according to what standards.
Note: There are for sure some excellent and helpful dell folks out there that actually know what they are talking about.

 

I just called Technical support, and they said they are aware of the throttling issue with the 1647 systems, however, the adapter replacement is not official yet. He also doesn't seem to be able to find any 130w adapter in stock for the 1647 system.....so I said, well, all the 1645 owners got replacement adapters, and I am sure 1645/1647 use the same adapter....
He just kept on apologizing that there is no stock of 130w adapters, he is very nice though.

I am not in a big hurry for these new adapters (cause I am getting a new replacement for my 1647 with the same spec due to speaker issues), but I DO wish desperately the throttling issues to be solved!

 

Maybe I got the last one?

The adapter is already in my dell account and is being prepared to be shipped (next business day) It sounds like the rep you got was just finding a way to tell you no. I'd try again with a different rep and see if you have any luck.

Edit: Also, if you don't get one, I wouldn't be too concerned about it. I am hoping that BIOS A04 resolves the issues. Like I said before, the 130W adapter and Throttlestop will only be a temporary fix for me.

 

Hey guys I just chatted with dell about the bios update and the 130w bricks for the 1647. If you ask them they will send you the 130w brick! They sent be the tracking number and should be here by monday! that is fast service!!!! I am not sure why so many people are having issues with dell (lol it might be the fact that I live like 6ish miles from the round rock center)

Code:

 13:55:46   	  	 John 
My xps is experiencing the throttling issue that many other owners are facing, My power brick has actually gotten hot enough to burn through a piece of paper it was laying on top of.
 13:55:58   	  	 John 
I read that there is a fix by getting the 130w brick
 13:57:35   	  	 Sameer_201587 	
Not to worry about it , John.
 13:57:45   	  	 Sameer_201587 	
Dell has recently released and update to fix this issue.
 13:58:01   	  	 John 
Then what about my overheating power brick
 13:58:34   	  	 John 
If the fix is the a03 bios
 13:58:40   	  	 John 
I already tried that
 13:58:46   	  	 John 
and it did not fix the issue
 14:00:30   	  	 Sameer_201587 	
To completely fix this issue we need to update the BIOS and also use 130 W AC adapter.
 14:00:56   	  	 John 
ok, would it be possible to get the 130w adapter?
 14:01:10   	  	 Sameer_201587 	
Since you do not have 130 W AC adapter, we will send a replacement AC adapter for your computer.
 14:01:16   	  	 John 	
thank you
 14:01:35   	  	 Sameer_201587 	
You're welcome.
 14:01:55   	  	 Sameer_201587 	
John, please let me know your shipping address and phone number to send the replacement AC adapter.

 

Well mine arrived and its killing me that I have to be at school and I can't open it up right now. Anyone have any suggestions for me on what I should do first with the notebook? I am going to do an un-boxing video later on tonight when I get home. Not really concerned about the throttling as I don't game or do any heavy use on the processor. I'll post some pics for fun later

 

Mine shipped today also, and FexEx shows an EDD of tomorrow! Can't wait. I'm glad 5 day shipping can also mean 1 day apparently lol.


Shows origin of package "City of Industry, CA" wherever that is, but I'm in Washington state so it probably will come true.

 

Well if they are giving out power bricks for the issues You might want to get in on that

 

Josh, that's right outside LA and right next to Hacienda Heights, I use to go there a lot actually to see one of my buddies.

Now how does the whole 130W adapter thing go. I don't game or do any heavy work so would I benefit much from one? I'd probably have to say no. Still would be nice to have 2 adapters

 

Might as well get a 130W adapter whenever you can as a secondary. Consider it some additional compensation for the delays Dell has given all of us over our orders.

 

I just chatted to a Rep and they are sending me a 130w adapter, great~~~

 

Well they want the 90w power brick back. The perk the the 130w is that if you do anything stressful for some reason it would began to throttle. Since everyone is having this issue it is probity a good idea to get it switched out.

 

Another case of talking with Dell and getting a 130 watt adapter. All I did was let them know that I was playing a game, which I was, and noticed some slowness from time to time. Asked them for an 130 watt adapter and they said they are going to ship it. They said that it'll come within 3-5 business days and there might be a delay since snow is hitting some parts of the area where the adapter is shipping from.

Now we wait for A4 BIOS.

 

But they are asking for the 90 watt adapter back. It's okay however, I have my 150 watt adapter from a while back that works!

 

Contact Bill if you want to keep the 90W. My understanding is that they are not supposed to ask for the the adapter back.

 

Just as a side note, Dell required that I send the 90W adapter back once the 130W arrives. I talked with Dell this morning, it shipped this afternoon, and it will be here tomorrow. That's some customer service that I am not used to from Dell. Very impressed.

 

Though I thought it's been noted by Bill that you should not be required to send back the 90W adapter.

 

After what Dell has put some of you through, I wouldn't even contemplate sending back the 90W adapter. "If they want it, they can come and collect it." would be my attitude anyway!

 

I just sent him a PM to see if there was anything he could do and I am waiting to hear back. I don't mind sending the 90W adapter back, but I wouldn't mind keeping it either. Especially if the 130W adapter is a brick rather than the slim.

 

I just wanted to say that I am on the laptop now and it just blew me away. The screen is AMAZING. I can't beleive a laptop can produce this much color lol. Everything seems amazing. Keyboard feels very secure andf firm. Sound quality is excellent. Oh and did I forget to say how amazing the RGBLED screen is. The screen was definitely worth the wait