Those with Alienware replacements...

How many of there are you?

I, like many others, are in line for replacement and am curious just how many of you all got an Alienware as a replacement?

I hope that by starting this thread we will allow more and more folks to join you happy AW users!

Feel free to leave you current and previous setup!

 

I am a Proud Alienware M15x Replacement Owner Specs are in sig

 

Awesome man, how you loving it? Did you get my PM about my BSOD?

 

This laptop is absolutely awesome, and no didnt get your PM

 

Nice to see a positive Dell customer service story (inevitably buried underneath the bad ones). That's a nice replacement.

Lately, Dell has really come through for me on a few past orders (good pricing and follow-up)...but who knows what the future holds - and I sure remember the past

 

Hey I currently have the decision between another SXPS and an Alienware... how do you compare the two?? Is the size increase that noticeable?

 

Does Dell base their replacement on initial system purchase price?

 

Replacement is usually based on your original purchase..and will be at comparable/better specs

Cin...

 

M1730 > M17x-r2
mine got upgraded bigtime because of repair history and then just died.
had core 2 duo 2,4ghz, 4gb ram and sli 8700. getting specs from my sig.
adding ssd and 500 gb myself wich are in my dead m1730 now.
1 4870 is alread faster then the sli 8700 so i'm not complaining.

 

Getting a m11x as a replacement for a 1330. Was going to get a studio XPS 13(40) which I asked to get with a LED screen. Later it turns out it isn't avalible with LED so I'm getting the AW instead. I know I probably could have gotten the better processor but Since I started this replacement errand in december and there is close to zero difference between them I am happy if I just get a working computer

 

Did any of you request an Alienware at any moment and if so what was the reps first reaction?

 

rep suggested m17x here. and i would not accept less.

 

If any of you like Xenn0X had the same experience with a rep ever emntioning an AW during a chat, wanna leave us a copy of what they said?

It's funny how many different answers there are for the same issues from these reps...

 

I called and instantly asked to be escalated, then escalated again. Then I was told time after time that there was no way that I would ever get anything other than a SXPS 1640. I then asked to be escalated and I was told that he was the end of the line. After 5 minutes of reasoning his manager (or whatever) got on the line and instantly said we would be more than happy to get you your money back. They lie through their teeth and that's all there is to it.

 

So you are getting a refund and buying an AW, or you told them just to replace yours with an AW and they did it?

 

I'm getting a replacement for my computer (SXPS 1640) and then I will go ahead and send both of the replacements back to them, get my money back, and buy whatever I want. Right now that looks to be an M15x

 

Damn, such a long process and a pain in the ... I have been escalated to the Global Escalations err something of the sort they said... They told me they would send me a brand new 1645 and I was voicing how I don't like the design for the heat and all the other issues it has, but they keep telling me they can only replace like for like... which I find hilarious that they replaced my 1536 (studio 15 for which I paid 600 from the outlet for) with this beast that is around 1500.... oh the irony!!!

 

Was anyone able to get their M1330 replaced with an M15x ?

 

I would be very surprised if that happened, I don't think Dell is that generous to upgrade people to a bigger screen...

 

i did not use chat at all. allways called and pressed the matter that my m1730 was pure crap. 1700 euro paperweight. eventually i won the arguement after 3 calls.

 

Glad to hear it man.

 

You're going to miss the smoke rising from your 8400M GS.

Bronsky

 

I opened the exchange request on the 21st of March...so far no word yet on what I'm getting or if anything is even going on. I've asked dell multiple times through chat to attempt to find a status for me but it's always pending. I had been checking the status myself until today when in the "My Systems" page the "Active Service Call Status" had gone from yes to no thus disallowing me access to the status, when asked about it Dell just responded with "it's still pending". How long did it take you guys to get your replacements? Hopefully mine moves along soon.....

 

Yea. But as long as the WiFi works I won't need the smokesignals.

As for asking the rep for an AW That's kinda what I did.

As I said I was going to get a xps13(40) with the LED.
I then got back to them sayin that I couldn't configure the computer with the LED on the swedish site and therefore asked them if there was a problem with the LED and that if that was the case I could consider going to a smaller form-factor such as the m11x which I later got to do

 

I went from an XPS 1330 to a Studio XPS 1645, so...it is possible

 

Especially since there are no more 13" XPS' available anymore.

 

Got my replacement Tuesday 4/6.

The order showed up in my dell account 3/25. I think it was pending for a short while, but spent most of its time in production. I checked it every day or so and it was 'in production' up until it shipped. Shipped on a Saturday (4/2) 'next business day' and arrived Tuesday.

 

Dell Support just approved my request to replace my Studio XPS 1645 with an M15x

SYSTEM COLOR Alienware M15x, Cosmic Black edit
PROCESSOR Intel® Core™ i7-720QM Quad Core Processor 1.6GHz (2.8GHz Turbo Mode, 6MB Cache) edit
OPERATING SYSTEM Genuine Windows® 7 Ultimate, 64bit, English edit
SECURITY SOFTWARE McAfee® VirusScan Plus – 15-Month Subscription edit
LCD PANEL 15.6-inch WideFHD 1920x1080 (1080p) WLED edit
MEMORY 6GB DDR3 at 1333MHz edit
HARD DRIVE 500GB SATAII 7,200RPM edit
VIDEO CARD 1GB NVIDIA® GeForce® GTX 260M edit
INTERNAL OPTICAL DRIVE Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW) edit
BATTERY OPTIONS Primary - 6-cell (56Watt) Lithium-Ion Battery edit
BLUETOOTH Internal Bluetooth 2.1 Mini-Card - 2.1 Enhanced Data Rate edit
SOUND OPTIONS Internal High-Definition 5.1 Surround Sound Audio edit

 

Are you moving parts from your old system to the alienware? Why the downgrade from i7 820m to i7 720m? and the ram too?

 

I had to take some hits in order to get them to give me the Alienware.

That being said my original configuration was a i7 720m, with RGBLED. A tech swapped my RGBLED for WLED and gave me the i7 820m as a tradeoff.

Also the guy gave me 6GB because i don't really care about having that extra little bit of memory

Same applies to the Bluray, I dropped the Bluray from Read/Write to just Read.

The main reason was a fully specc'd out 1645 is somewhere around 2000-2100$, whereas my specs in the alienware was over 3200$ so I had to make a few concessions.

I care mostly about the video card and not so much about bulky form factor. (not to mention i DO like the design of the alienwares)

 

And of course, in True Dell Fashion, this is what they've issued me. Just a few discrepancies, Bluray drive missing, Windows 7 Premium instead of ultimate. and 9Cell instead of 6Cell battery.

I'm not sure if I should call now and complain or wait for them to ship it out first then complain.

1 224-7176 BASE,NBK,ANW,BLK,M15X
1 312-0206 Primary - 9-cell (85Watt) Batt
1 313-8565 Slot-Loading DVD Burner
1 313-8792 AlienFX Color, Quasar Blue
1 313-8944 5.1 Channel Audio
1 317-2396 i7 720QM 1.6GHz (2.8 GHz, 6MB Cache)
1 317-2400 6GB Dual Ch. DDR3 at 1066MHz
1 320-0936 15.6-inch Wide FHD 1920x1080
1 320-0938 1GB NVIDIA GeForce GTX 260M
1 330-6175 Standard Nameplate
1 330-6350 AUTO-UPDATES,CRIT,AW
1 341-9754 500GB 7,200RPM
1 410-0204 McAfee VirusScan Plus,15M Subscription
1 410-1883 ADOBE READER 9.0,MLANG,I/S/X NB
1 420-6436 PC-RESTORE, DIM/INSP
1 420-9691 DATASAFE LOCAL BACKUP 2.0 BASIC
1 421-1304 CyberLink PowerDVD SW, ANWNB
1 421-1305 Nero Media Burning SW, ANWNB
1 421-1360 Steam with Portal
1 421-1400 WIN 7 HOME PREM, 64, ENG,AW NB
1 421-1584 Alien Cyborg
1 421-1590 AW Command Center Software
1 430-0684 Internal Bluetooth Mini-Card
1 430-0686 INTEL WIFI LINK 5300 802.11AGN
1 465-8687 PLEASE CONTACT ME WITH MORE DETAILS

 

Man I am so jealous.. I couldn't get them to budge to replace mine with an AW... mine will be up for sale as soon as it gets to me : p

 

Same here, Mine's going back for a refund. I'm going for the M17x...

 

Damn, i noticed they also gave me the 1066 DDR3 Memory not the 1333. Ok i'm calling.


-Now they're going to call me back...we'll see what I end up with. I'm gonna be mad if they take away my M15x replacement and try to push another SXPS1645 on me.(not that thats likely at this point)

 

I originally called in on March 23rd and my replacement didn't go into production until April 6th. I am still waiting on my system.

 

Mine was ordered on april 2nd, shipped on april 14th and ETA is april 21st

Shipping from Limerick, Ireland(i think) to Sweden