Toshiba XG3 Solid State Drive Firmware Update version 57DC4102 BSOD

Hi,
I just got the time to reinstall my XPS 9550. I put on a new Windows 10 1703 Enterprise MSDN image. After installation, I started to install all the newest drivers from Dells Support site. Everything went well but after I updated Toshiba XG3 Solid State Drive Firmware Update version 57DC4102 I started getting bluescreens 5-10 min after I booted my computer. I tested with both RAID and AHCI. I also reset the BIOS and installed factory image from Dell. Same problem.
I found this topic from today:
http://en.community.dell.com/support-forums/laptop/f/3518/t/20009868
So I'm not the only one with the problem. I made a response but Dell needs to approve.

DON'T install Toshiba XG3 Solid State Drive Firmware Update version 57DC4102 and if you already have please let me know if you got problems.

 

Install the OCZ (Toshiba) NVMe driver.

 

At the moment I run newest BIOS with factory default settings and factory Windows image.
The controller runs in raid mode so I thought that it was the Intel raid driver?
If you still things it makes different I will try to install it, but it bluescreen before I have time to install anything.

 

You need to boot into safe mode and then swap to achi mode (then back into safe mode before rebooting to allow the driver to load or it will BSOD loading windows)
You can then install the OCZ driver (hopefully)

 

By the way my ISO has an updated Raid/ACHI driver so it may be worth installing it, I am sure you can use pro then use whatever tool you may already be using to change the install to enterprise

 

With Dell factory image (Windows 10 Pro) I booted into safe mode, booted into bios changed it to ACHI, then I tried to boot it into safe mode but it just made a normal boot with bluescreen.
I did that two times and now nothing happens on the screen when I turn it on.
I'm also currently downloading your image so if I get my computer to boot up I will install that.

 

You can always swap back to raid to get it to boot, you can use msconfig to lock it in safe mode if need be, it's all on google

 

I can't get into the BIOS. Powering on does not display anything on the Laptop.

 

In that case try the BIOS recovery, hold the power button for at least 25 seconds until the charge light starts to flash, then let go and wait for it to sort itself out.

 

Thanks for your replies Gonz0, sadly it does not seem to work.
I tested both when it was off and on plus with and without the AC adapter.

 

Are you able to open it up and reseat the ram (try a single stick) then try pulling the SSD to see if it will fire up?

 

Thanks, that made it boot. I will now install your ISO image with the controller running in ACHI.

 

Glad it saved you a service call, seems quite common that the ram doesn't properly seat, I wonder if that is why my latest 9560 had full metal ram clips rather than plastic ones!

Were yours part plastic clips?

 

My RAM sockets clips are made of plastic.

I installed your image with ACHI and I get BSOD. It comes after some time and I can force it running something like Dell diagnostics.

I also did a full memtest86 and it found 0 errors.

 

Did you install the Toshiba driver?

 

Yes, it was already applied after the installation of your image.
I tested with an installation of 64bit OCZ NVMe driver v1.2.126.843 WHQL from the link in your signature.
Device manager show the correct version and if I run Dell diagnostics I get BSOD.

 

When it BSOD's does it write a crash dump or just hang then reboot at 0% written?
https://whocrashed.en.uptodown.com/windows
That can read the dumps and give you the offending driver/s

 

All BSOD hangs at 0%, no minidumps to upload.

 

That is the SSD driver causing it, normally it is fixed with the XG3 driver, does it show that under storage controllers?

 

Yes, XG3 version 1.2.126.843.

 

Can you put a previous firmware on the drive?

*on edit*
seems like an older firmware is hard/impossible to find. Odd that this firmware has been out since Feb but you're the first I've seen have issues.

 

Sorry fella, totally stumped now!
The Toshiba driver has fixed every instance of BSOD without crash dump, maybe they rebroke it in the win10 creators update?

I would call Dell, go through all the BS with them on the phone and at tthe end of 2 hours of your life wasted demand a replacement drive, see if you can get a LiteOn?

 

I wanted to try that but I did not manage to find an old version.
The firmware has been out since Feb but I first installed it last week because it was the perfect time for me to do the annual reinstallation. With Win 10 1703 and holiday to do it in.

I installed the update while been on Creators update but it's the same BSOD if I'm on 1703 or 1607.

I will definitely call them tomorrow.

 

My computer was sent to repair and they changed the SSD and motherboard (The second time I get a new motherboard).
The SSD was changed to an SK Hynix PC300 model. Looks like a small upgrade.

 

After 2 days 10 hours worth of weekend time, tried every single method found and numerous times of hard reset of the machine (200+ times accumulated forced power down of th SSD the newly installed toshiba SSD utility tells)... finally fix this constant slowdown/freezes/blackscreen/BSOD 1-5 minutes after logging into windows 10 nightmare after updating to this firmware.

Thanks for the advice to install the OCZ driver! that's what fix the problem once and for all, i hope the occasional BSOD issue would be fixed by this as well.

Dell is really lazy as someone suggest they use same RAID image to serveral systems and shame on intel RST controller driver....

0. uninstall intel RST controller driver
1. download and install OCZ driver (selelct Client SSD RD400/400A)
2. "shift" restart windows 10 and set to restart to safe mode.
3. reboot into BIOS (don't let it boot into windows 10 safe mode just yet)
4. change the drive config to AHCI mode
5. save and reboot into windows 10 safe mode
6. reboot windows again into normal mode
7. no more 100%usage/slowdown/freezes/blackscreen/BSOD/ssd heating up.
8. run like breeze.... and the SSD utility report the NVMe drive's temperature too!