Trading in a 1330 for a 1530

I was hoping the fellowship of the forum here could help me with this as I'm not used to make such transactions. I just purchased a m1330 2 weeks ago. No obvious problems, but the 13 inch screen is too small for me. I was excited about getting a notebook that only weighs 4lbs but the 13in screen is too small for movie watching and more involved games. I still like the XPS look overall and I'd like to get a 1530. I would prefer to get a 1530 with a Penryn chip for the modest power and battery life gains it offers but if I had to swap my 1330 today for a Merom loaded 1530, I would be okay.

1-What would you all recommend I say to be able to return my 1330 and minimize what Dell might charge me in restocking fees etc? I'm okay with saying I had a grainy screen if need be...., but I worry they'll just only want to fix it not let me return my 1330 for $.

2-Is there any different cost between exchanging my current 1330 for a new order for a 1530 vs just returning the 1330 flat-out?
(which would give me the chance to wait a couple weeks until Penryns finally come to the 1530s)

Thank you for your thoughts-

 

I have heard they have like a 15% restocking fee that they may/may not charge you. They may/may not charge you shipping. I am sure if you config a 1530 and order it after telling the guy you want to return your existing, he can get some of that waived...as he would want that sale.

 

As long as your within your 21 days there is not a restocking fee.

 

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Are you sure? I got this off the dell website-

"Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid."

 

It depends on how you go about requesting the return and who you talk to on the phone as to whether or not you have to pay.

 

The whole point of this thread is how should one go about requesting the return of a 1330 so they aren't charged that fee.

--Any suggestions on how I should approach this when talking to Dell?

 

Dude, just say it's too loud or something. They may try to send you to tech to troubleshoot it but just be firm and say you're not interested and you want to do a return.

They're very very forgiving in returns/refunds

 

I would just be honest and say you want to upgrade to the M1530. See what they say. If that doesn't work, call back later and use one of the suggested excuses on a different rep.

 

1. Call Dell Customer Support for the division from whihc you purchased the system (i.e. Home, MPP/EPP, SB, etc.)
2. Explain to the CSR that you have an m1330 with a grainy screen and your really dissapointed, blah blah blah...
3. At this point, they may either offer you a replacement of the system. So if you don't want that, decline...and ask to return. Once you ask for a return they may offer you a cash incentive to keep the system. If you dont want that either, be adamant on the return, and say something along the lines of "I trust that I won't be assessed any restocking fees because of the unit being defective..." They should confirm and send you a return label.

Good Luck!

BTW, this is just a compiling of what others on this board have posted.

 

Just tell them you are unhappy with it. I promise they will let you return it without a fee. A little while back I returned a 1520 to dell that had been in my possession for over 4 months. Was there a restocking fee? NO, simply because I let them know I was purely unhappy with what I had purchased, and that I had expected more from my Dell product.

 

I returned a M1330 without a restocking fee, I just have to ship it myself. When I called they offered $100 to for me to keep it. It was a great machine I was just low on cash. I'm trying to wait to see what SSD offerings there will be this summer.

 

There won't be any restocking fee if you're going to get another system. Tell them you are not happy with the 1330 (grainy screen, not performing as advertised, whatever you want). If you are going to get the 1530, they will be more than happy to help you facilitate that process.

 

Do you mind if I ask how hard it was to return a notebook after 4 months just because you were unhappy with it? I thought the return time frame was less than a month.

 

Hmm, from a couple of the above comments, it seems as if it's easy to call Dell and say you're unhappy with the product to get like a $100.....

 

Actually pretty easy, about 15-20 mins total. That includes the time of talking to the first person when I called in and told them I was unhappy and that I wanted to return it. They transfered me to a customer resolution person and they said they would initiate the return and waive any restocking fees. About 10 mins after that the UPS label was in my e-mail inbox. Roughly 3 days after that they returned 100% of my original purchase price.

 

So you're honest about lying?

Why do people always think they have to lie to get what they want? Be up front and honest, it will get you much further in life.

 

Boy that's the truth.

 

Please refrain from making posts with statements (I have highlighted them in bold) that are immoral, unethical or illegal.

 

To add a different spin on this topic, a 15 isn't that much bigger than the 13. So is any of this worth it? A 1730 would be better if your that concerned.

 

How is my opinion immoral, unethical, or illegal? LoL :confused2:

Op and are in the land of America, where we get what we want when we want it, Dell has a 21 day return policy, so we are USING it!

This isn't China where you have to take what they give you and not complain about it.

 

Then why use the excuse that "it's too loud". If you have 21 days to return it you simply have to say you aren't happy with it rather than making up some bogus excuse.

You may be in the US, but that certainly doesn't give you the right or privilege to get "what you want, when you want it".

 

Cause Dell isn't gonna wanna do the return right off the bat, it's just an excuse instead of being firm.

And I was being a bit sarcastic w/ the US comment

Soooo OP, where the heck are ya and what'd you end up doing?

 

Well, I returned my 1330 today. My 21 days came up just in time as the Penryn CPUs are finally available in the 1530s today!
Ironically after starting this thread, I didn't need to say much of anything for Dell to accept the return without any charge to me. I just told her the graphics capability of the 1330 was insufficient for the games I wanted to play (which was 100% true) and that was it.

Thanks for all your suggestions-

 

Congratulations. I'm glad Penryn has arrived for the m1530 (about time too!). And I learned some stuff from this thread too.

 

Hmmm...I have both M1330 & M1530. IMO, I can feel and see the differences in screen size very easily. BTW, I am using both at different times and not side by side if you have doubts. I agreed that 13" screen is not for eveyone.