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    Trying to get status on my exchange- and WTH

    Discussion in 'Dell XPS and Studio XPS' started by Raether916, Apr 8, 2010.

  1. Raether916

    Raether916 Notebook Consultant

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    So i pinged Dell just now - as i see that updated date changed to yesterday on my system exchange- I just wanted to know the update.

    The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.

    So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-

    This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...

    Here we go again
    T
     
    Raether916, Apr 8, 2010
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  2. cbaty08

    cbaty08 Notebook Evangelist

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    Goo luck, we're all here for you man!!

    I have a brand new 1645 on it's way if you have any urge to trade : p

    PS- not only are they sending me a brand new unit, but it also has a warranty through 2012!
     
    cbaty08, Apr 8, 2010
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  3. Raether916

    Raether916 Notebook Consultant

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    I see the dispatch now- the guy waits to process the dispatch so i missed todays ship window by 7 minutes

    what crap
     
    Raether916, Apr 8, 2010
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  4. cbaty08

    cbaty08 Notebook Evangelist

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    Fargin Stinky Bastages!!!!
     
    cbaty08, Apr 8, 2010
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  5. Raether916

    Raether916 Notebook Consultant

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    Hey Cbaty,, How did you get the warrany extention.

    Also back on chat- manager called and a message was left.... that is the second time that a manager has lied about calling me back.. there is no message on my phone- no missed calls-

    I feel like this is Thompson Twins Song... Lies Lies lies....yeah......
     
    Raether916, Apr 8, 2010
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  6. cbaty08

    cbaty08 Notebook Evangelist

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    When my last laptop was about to run out of warrenty, they "advised" me to extend the warranty, as my replacement for my 1536 would not have a warranty because warranty is not for the actual unit, but account.

    So I decided to take a gamble and paid for another 2 years for something like 130 i believe, which I will never regret being they sent me a 1500 dollar laptop for the 600 dollars I spent on a refurb. And now that replacement is being replaced with a brand new one, woohoo!
     
    cbaty08, Apr 8, 2010
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  7. AoshichanX

    AoshichanX Notebook Enthusiast

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    130? wow I would do $130 in a heart beat, how did you get that price?
     
    AoshichanX, Apr 8, 2010
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  8. cbaty08

    cbaty08 Notebook Evangelist

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    Just a dell rep, I cannot remember if it was through chat or not....
     
    cbaty08, Apr 8, 2010
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  9. Raether916

    Raether916 Notebook Consultant

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    got a call from Corporate manager- Not sure if was from my latest rants and the 130 watt issue- but i have my order number and specs for my new build 1647,
    getting- XPS1647, i5-540, 16 RGB LED, ATI 4670, 6gb, 500gb, Blu-ray. 9-cell, intel 6300,

    OK now im impressed.
     
    Raether916, Apr 9, 2010
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  10. cbaty08

    cbaty08 Notebook Evangelist

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    Enjoy my friend
     
    cbaty08, Apr 9, 2010
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  11. Bowlerguy92

    Bowlerguy92 Notebook Deity

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    I'm getting the same amount of RAM and the same DVD drive. I asked about getting a Blu Ray drive and he told me "we no longer outfit our laptops with Blu Ray drives"....and I got the same amount of RAM I would have appreciated a bump there at least.
     
    Bowlerguy92, Apr 9, 2010
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