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    Ugh.. Another problem with my XPS

    Discussion in 'Dell XPS and Studio XPS' started by shadow25, Jan 21, 2010.

  1. shadow25

    shadow25 Notebook Geek

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    Damn, I just want a working computer!

    This time, I think something is wrong with the 9-Cell I got from Dell.

    I'll fully charge it, and use it for about 30 minutes. Turn it off and when I wake up in the morning, its so dead, it won't even get to the BIOs and no lights show up on the battery indicator.

    I thought maybe I'd left it on (which doesn't make sense since the laptop turns itself off before the battery gets that low), so I charged it completely, and turned the machine off. Disconnected the battery and put it back in without touching anything else and made sure it was still off..

    Nope, couple hours later, the battery is completely dead..

    I've had this comp for a little over a month and this is the second issue!
     
    shadow25, Jan 21, 2010
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  2. Fenikkusu

    Fenikkusu Notebook Evangelist

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    That sounds more like a battery issue, than a computer issue. Get a replacement.
     
    Fenikkusu, Jan 21, 2010
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  3. shadow25

    shadow25 Notebook Geek

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    thats what I was thinking, im on dell chat..

    Hopefully I don't have anymore issues because I'm travelling in a couple weeks and do not want to bring my sisters Viao
     
    shadow25, Jan 22, 2010
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  4. shadow25

    shadow25 Notebook Geek

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    woo hoo.. 3 business days.. gotta love the waiting times to get a fully functional system
     
    shadow25, Jan 22, 2010
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  5. Fenikkusu

    Fenikkusu Notebook Evangelist

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    Wow, what's up with that? They next day shipped my 130W adapter and that was nowhere near as important to have as a battery...
     
    Fenikkusu, Jan 22, 2010
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  6. brewmastr

    brewmastr Notebook Consultant

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    thats just what they say 3 biz days, they ALWAYS tell me that when sending me parts for my 1530 under warranty, its next day shipping however, it will be shipped tomorrow and recieved monday most likely
     
    brewmastr, Jan 22, 2010
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  7. shadow25

    shadow25 Notebook Geek

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    Got the new battery

    Its STILL having the same problem! I'm close to tearing my hair out!

    I restored the laptop to factory specs, and it still does it!

    What happens is that I'll completely shutoff the machine (hard shutdown just to be sure). I'll come back and it'll be dead. Thought the battery wasn't holding a charge, but after I shut my computer down, my sister went into my office 2 hrs later and saw that the ring lights were on after I had shut down the machine. It looks like it booted itself back up and was stuck on the BIOs Password. Makes sense why it would run itself to a 0% charge instead of autoshutdown at 7%

    Gotta call Dell in the morning.
     
    shadow25, Jan 26, 2010
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  8. shadow25

    shadow25 Notebook Geek

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    I think I'm gonna lose it.

    Went online to get my service call number, and I see THIS on the page

    NON WARRANTY-CUSTOMER CAUSED

    WHAT THE !

    What the hell did I do?! I've had this computer for maybe a month.

    Who wants an XPS 16? I'll sell it cheap.
     
    shadow25, Jan 26, 2010
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  9. kanehi

    kanehi Notebook Deity

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    Was the BIOS updated by chance? Some had problems with charging issues.
     
    kanehi, Jan 27, 2010
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  10. Rnewman612

    Rnewman612 Notebook Consultant

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    how cheap :)
     
    Rnewman612, Jan 27, 2010
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  11. fluffyuk

    fluffyuk Notebook Deity

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    ill give you a klondike bar and 5 green lucky charm marshmellows?
     
    fluffyuk, Jan 27, 2010
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  12. shadow25

    shadow25 Notebook Geek

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    Considering that offer fluffyuk.. Very tempting.. Lol

    I did upgrade the BIOs, as they had me upgrade after my remote wasn't working.

    I found out it was the fact the laptop was turning itself on at night for some reason. Googled it, and saw taht a bunch of XPS 16s were turning themselfs on at night. Mine would drain the battery down to 0% because I have a BIOs password, so i'd get stuck on that.

    After messing around with power settings, problem went away
     
    shadow25, Jan 27, 2010
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  13. Fenikkusu

    Fenikkusu Notebook Evangelist

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    yeah that's what happened to me mine would get stuck on the BIOS pW and I'd wake up to a hot and dying laptop.
     
    Fenikkusu, Jan 27, 2010
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