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    Ugh....dropped my new Studio XPS 13!!!

    Discussion in 'Dell XPS and Studio XPS' started by sherpa, Mar 12, 2009.

  1. sherpa

    sherpa Notebook Enthusiast

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    I dropped my new Studio XPS 13. Fortunately, the only damage is twisted silver panel on the left of the screen (right at the hinge). My question, can I buy this silver panel anywhere? It is a one-piece panel that goes on top of the leather trim and wraps around.

    Picture:
    [​IMG]
     
    sherpa, Mar 12, 2009
    #1
  2. namaiki

    namaiki "basically rocks" Super Moderator

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    What's your warranty type?
     
    namaiki, Mar 12, 2009
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  3. sherpa

    sherpa Notebook Enthusiast

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    I bought the laptop from Bestbuy but I didn't buy their extended warranty. So, I am assuming I have the basic 1-year Dell warranty. I am pretty sure that does not cover this.
     
    sherpa, Mar 12, 2009
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  4. Cin'

    Cin' Anathema

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    No, it wouldn't because it was dropped that is considered physical damage... :(

    If you had some Accidental / Extended coverage, it probably would cover it.

    I'm wondering if you can get this part via Dell, E-Bay or a online parts reseller?

    That's too bad this happened to you...

    Cin ;) :)
     
    Cin', Mar 12, 2009
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  5. sherpa

    sherpa Notebook Enthusiast

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    Yeah! :( I will have to hunt for this part now. :)
     
    sherpa, Mar 12, 2009
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  6. moose

    moose Notebook Evangelist

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    call dell premier xps support explain your hinge has come loose, be presistant, my laptop is from bestbuy as well but they are sending someone out to replace my base cover since my laptop wobbles
     
    moose, Mar 12, 2009
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  7. Cin'

    Cin' Anathema

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    Contact Dell XPS Support..they may be able to help in securing a new part for you. ;)

    That, would be extremely good Customer Service if Dell did this for him, even after the panel became twisted after it was accidentally dropped. :)


    Cin ;) :)
     
    Cin', Mar 12, 2009
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  8. mystery905

    mystery905 Notebook Deity

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    Check with the issuer of the credit card you used to purchase your notebook.

    It may have accidental coverage for xx days.
     
    mystery905, Mar 12, 2009
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  9. Cin'

    Cin' Anathema

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    Good thought, Mystery! My old CC Company provided that! I never had to use it though :cool:


    Cin ;) :)
     
    Cin', Mar 12, 2009
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  10. sherpa

    sherpa Notebook Enthusiast

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    Very good idea!!! I will check! Thank you. :)
     
    sherpa, Mar 12, 2009
    #10