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    Unable to Clean Install W10 on New Machine

    Discussion in 'Dell XPS and Studio XPS' started by Carbo, Dec 26, 2016.

  1. Carbo

    Carbo Notebook Consultant

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    Hi, all. Bought a new XPS13, (9360). Wanting to start with a clean machine, I'm trying to wipe the drive and install Windows 10 from a USB. But I am receiving an error message each time I try: A media driver your computer needs is missing.
    I'm stumped. Any ideas what I'm doing wrong? I figured a clean install of W10 would be a breeze. Thank you.
     
    Carbo, Dec 26, 2016
    #1
  2. ilkhan

    ilkhan Notebook Consultant

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    Go into recovery options in windows and reset your pc without keeping data. Same as re-installing from USB, but a lot easier.
     
    ilkhan, Dec 26, 2016
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  3. Carbo

    Carbo Notebook Consultant

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    Really? That's the same as doing the clean install using a USB?
     
    Carbo, Dec 27, 2016
    #3
  4. GoNz0

    GoNz0 Notebook Virtuoso

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    No it isn't, you can use my ISO (in my sig) as it has the boot drivers included and they should work with the XPS13
     
    GoNz0, Dec 27, 2016
    #4