Want a new XPS, but afraid to buy a Dell

I am very impressed by all I have heard and read about the new XPS 15 with the B+RGLED screen and it would be a no-brainer to buy it except that I've never had anything but bad experiences with Dell - from ordering (can't make a change or cancel and reorder after the order is entered), to receiving (delay upon delay upon delay), to Tech Support (don't get me started!).

So, my question is: has it gotten any better at all? My experiences were from late 2009 to mid 2010. For all the whining people do about HP, they bend over backwards to accommodate, give you huge discounts when they delay shipments, are extremely generous about replacing machines or refunding, even after their 21 day limit is past.

Can I trust Dell again?

 

This question was also bugging me
but as far as i know their service is pretty good in my country India
and my city mumbai

i would personally say go for it
those JBL 2.1 speakers are simply awesome
and that screen is flawlesss and very vibrant
i think it doesnt has any competitor close to it
so go for it
BUT WAIT FOR SANDY BRIDGE
as far as i know my friends who own it
havnt had a problem since they bought it
hope that it also works smoothly when you buy it
its possible that they might have improved on their service
ask any friend of yours about his recent experience

coz no one appreciates when their service is good
everyone starts yelling when something goes wrong

 

well.... i am currently using xps 15...and i can said...the XPS is solid built and so far i've no prob =)

 

ya, its fine, but me owning xps 14.

 

I’ve never owned a HP computer, but had horrible experiences with their tech support for printers. At least Dell tech support was able to fix my problems, unlike HP who basically told me "sorry, don’t plug your printer into a surge protector if you want it to work correctly"

 

What's wrong with buying from Dell? My parents have been doing business with Dell since 1997, and the only laptops I've owned are Dell, and apart from batteries dying, I've never had a major issue with Dell. After I returned my outlet E6410, before the laptop ever got back to Dell's possession they credited me back.

The XPS track record speaks for itself, but don't judge a whole brand by 1-2 bad experiences.

 

The only problem I have had with Dell is (the waiting time for replacement of) defective machines. I had wasted over 2 months from the day I placed my order to the day I returned the 2nd defective machine (and returned it for a full refund).

Some of these XPS notebooks, it seems, are shipped without testing.

 

Go for it. I haven't had any problems with mine or the one I bought for my girlfriend. You hear the good and the bad but generally Dell seems to be near the top when it comes to quality of service.

 

Every laptop I've ever purchased was a Dell. All of them were delivered promptly, had no problems at all, and I have never had an issue dealing with any of their customer service people. Though I never really had to call other than for ordering and preferred account stuff.

 

I don't know where to start.

Dell is the worst. I spent over 6 cumulative hours on the phone with them a few months ago when trying to get my fiancées laptop fixed. Especially India, they will talk over you, tell you you're wrong, hang up on you, transfer you 15 times over until you are hung up on, yell at you... I mean, Dell must personally seek out the most evil and unprofessional Indian people in the country.

The online checkout is ridiculous. You can't change during checkout. And when you try, you get an error message that tells you to wait 10 days.

Online chat you also get India. Online chat is there to state the obvious, not help. "Hi, (insert question here)" Mohhammed: " off you son of a don't waste my do-nothing time!". Well, he might as well be saying that.

I still ended up buying an xps15 two days ago. Knowing I'd never be going through Dell for service, I got the minimum 1 year limited warranty and saved $55+major headaches.

I don't expect it to break, and if it does I'll be the one fixing it.

 

What type of laptops/computers have you had problems with Dell with? Their customer service and tech support for their low-tier products (like the Inspiron line) is kinda poor. Their service and support for higher-class systems like the XPS and business lines is much better. You shouldn't have any problems.

 

I haven't had an issuing being an ASP for the Inspiron line, Dell treats ASP work for standard warranties (mail in) pretty much all the same. Parts that have Service Requests (SR) are overnighted for consumer line. Now the build quality and materials is something else, but to be expected for a 500-600 dollar notebook.

 

Lol. It actually works, if your problem was wireless connectivity. I never bothered to check if damage from electrical spikes is covered under wtty. But I will say that the Printer Div. Support organization is a bad as they come.

FWIW, I have purchased 9 HP computers this year and their service and support in the past year and a half and I have had universally good performance from them. It's a completely different division than the computer support organization. I have had nothing but positive experiences with HPs techs and customer relations depts. And they went from last to second in laptopmag.coms annual survey of customers. So it's worth giving it another look. What I'm hoping is that Dell also has changed because my previous experience with them was horrible.

I am deciding between an HP Envy 14 and a Dell XPS 15. I've already got the Envy, but it had a defective display so it is in service and may not be fixed to my satisfaction, and so I would return it and get the Dell. Now that Dell has resurrected their B+RG 1080p display, they are at parity. I'm inclined to think Dell is ahead of the game on most other components - being 6 months newer design, and I do appreciate excellent on board audio, which the Dell is said to have the best there is. To make the decision that much harder, they're priced the same.

It might be a non-decision for me because I have the Radiance disply on mine and HP is running very short on those. without the Radiance, as without the B+RG on the Dell, the machines are of no interest to me.

 

To answer another person's question, I was a "victim" of every aspect of the Studio XPS fiasco, and had a similar one with the earlier version of the Studio 17. I believe they finally got the machines running well, but there was much strain and pain for almost a year until they did. I ended up returning two SXPX 16s and one Studio 17. That's enough of a recent track record for me to have worries. Then, when they discontinue the good screen barely one month into production, it smacks of the disappearing RGBLED screen (still considered by most to be the best LCD computer screen ever made, now only available on $3,000 Dell workstations.

Still more of my past experience with Dell, same with HP, so how they handle it once it's occurred is what matters.

Well, my own experience with the earlier XPS models, and apparently similar ones mentioned by the posters above, suggests you may be over optimistic. Are XPS models service by the same higher level organization as their business class models?