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    Warranty Procedure overheating?

    Discussion in 'Dell XPS and Studio XPS' started by Ahmedatry, Dec 28, 2008.

  1. Ahmedatry

    Ahmedatry Notebook Guru

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    I was playing fallout 3 and normal the temp are quite low but for the past couple of days the temp have risen to (med settings, also happened on Tabula Rasa on low settings)

    Cpu1: 83 C
    Cpu2: 81 C
    Gpu: 88 C

    Do you think i'm overheating??? If i am what is the procedure to contact dell because it is still under my warranty and what do i tell them? What would they be able to do, would they send me a new one?

    Also on my Led screen there is a new white dot that has appeared, can that warrant for a new screen replacement?

    Thank you
     
    Ahmedatry, Dec 28, 2008
    #1
  2. BenLeonheart

    BenLeonheart walk in see this wat do?

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    Yes you are sir.

    on my m1530 my temps are:

    CPU1: 75C
    CPU2: 78C
    GPU : 81C
     
    BenLeonheart, Dec 28, 2008
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  3. Ahmedatry

    Ahmedatry Notebook Guru

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    thanks so what do i do???? please some help
     
    Ahmedatry, Dec 29, 2008
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  4. JAV1563

    JAV1563 Notebook Consultant

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    go to dell website, get in the tech support, chat and request a replacement for your motherboard... im havin one tomorrow.... im getting 98 c in my gpu, and no mora than 70 c in cpu.... still crazy temp for gpu, and once hitted 116 degrees.... so tomorrow a technician will replace my motherboard and hopefully will solve the problem and wont be a faulty nvidia chip, they will probably try to make u reinstall drivers, remove startup programs, update bios revision, etc, tell them u already went through all that, and u need motherboard replacement.
     
    JAV1563, Dec 29, 2008
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  5. Ahmedatry

    Ahmedatry Notebook Guru

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    will the motherboard replacement fix it, can i just send it in and have them give me a new one???
     
    Ahmedatry, Dec 29, 2008
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  6. JAV1563

    JAV1563 Notebook Consultant

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    no you create a dispatch and they will ship the motherboard to a technician near your location and then the technician will come over your place and replace it.... if u mean sending the whole system and get new one, i dont think so, only if after 3 replacements of motherboard you still getting problems they will replace the whole system... and well in my case... looks like they forgot to put some thermal paste in the gpu... and since is a laptop and high performance gpu needs extra cooling, wich thermal paste povides, they changed my motherboard but no the heatsink and works great, but still gets to 80 degrees just playing a DVD so... something is wrong, the tech called dell and they said they are gonna give me need mothatboard again (just in case, good gesture from them to be concerned) and new heatsink with thermal paste for processor chipset and gpu... they are pretty confident that will fix it. i should have it tomorrow... i ll let u know how it goes, as soon as i get it...
     
    JAV1563, Dec 29, 2008
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