Warranty is not free?

Hey.

I just found out I got charged $270 for warranty when ordering XPS 15, isnt warranty free for 1-3 years?

Please let me know.

Thanks.

 

It's included in the price for 1 year, if you get a 2-3 year warranty there's a charge.

 

No.
You most likely got the 3 year Completecare. That is awesome warranty that is not remotely free. They cover spills, theft, throwing against a brick wall, etc.
The 1 year crappy warranty is free.

 

Well I did not want that, I just wanted the normal warranty for 1 year why they charge me automatically?

I just found this out.....

For example, the normal 1 year warranty I can have my system replacement due to high fan noise or do you need a complete care for that?

If you can do that through normal warranty then it is fine by me.

 

The normal warranty will cover any defective parts in the system for 1 year. It would either be repaired or replaced if there were any problems.

I believe with the standard warranty you have to send it away to be repaired, whereas with the upgraded ones they would come out to your house to do the repair.

edit: there should be no charge for the standard 1 year warranty it is included in the cost of the system, you can't buy a laptop from Dell without the standard 1 year warranty

 

The 1 year warranty is standard, you have to actually click on and select the 3 year warranty to get it. There's no way they just 'charged you automatically' unless you bought a package deal where the laptop was discounted/upgraded in exchange for the warranty.

You should be happy. It's crazy to buy a laptop with only the 1 year warranty, as the vast majority of failures don't occur until the 3rd year.

That said, you should be able to call Dell up and get a pro-rated refund of the warranty, unless the warranty was, in fact, part of some special package deal that you selected, in which case you should pay more attention when buying something.

 

the 3-year warranty is great. thus far i've only had two minor issues, and in both cases Dell immediately shipped out the replacement parts, almost no questions asked. fast and thus far reliable.

 

^^Agreed. I have 3 year warranty, and it has paid itself off several times.

OP, hop on chat or call Dell, see what they can do for you : )


Cin...

 

Is it possible to upgrade your warranty after having already bought the laptop? I just got the 1 year basic warranty and I think I'm regretting it.

 

Yes you can!

Check this LINK

Cin...

 

Yes, it is. You can call a sales rep to get a quote on price.

 

You can extend the warranty, but from what I understand, you can't add complete care (accidental damage coverage) after the fact.

 

^^A few peep's on the forum have had Complete Care added after their purchase. When I purchased my lappy I was told you can add it w/in 30 days of purchase ~ as I didn't know ATM if I wanted it or not.

Perhaps, things have changed though.

 

This probably does not apply to your situation, but I just thought I'd throw it out:

Unlike a few years ago when you selected the basic system and configured every detail for that system, now Dell's web site has wide variety of links to begin configuring the same system, and the options available on each link are constantly changing. Also, if you configure the same system at the Small and Medium Business site or one of the Public Sector Employee Purchases sites (EPP), you get different options. I have gone thru the ordering process at the Higher Ed and K12 EPP sites to the point just short of entering credit card info, and I don't believe they actually check to see if you are a public sector employee. They don't care because it's just another tool to separate customers from their money, and the discounts are not that great. I have purchased a personal system from the SMB site.

BTW, the XPS models are now available at the SMB site, they weren't there when I checked just after they were introduced at Home.

You've seen the XPS 15 Standard, Performance, and Premium starting points on the Home pages. When you start with the Premium link for example, you can't drop down to 4Gb memory, 6Gb is the minimum. You'd have to start with the Standard link to be offered 4Gb.

This can apply to warranty too. I have seen some model configurations offered with a two year warranty and no option for a one year. I have signed up for email from the K12 EPP site (I am a K12 employee, but again I don't believe you actually need to be to get on the email list) and I get email with coupons and links that go directly to configuration pages with a minimum two year warranty, or (I can't swear to this) a minimum three year warranty.

When shopping for a personal laptop, I check Home, SMB, and EPP sites which all have different levels of "discounts", configure the system as identically as possible at each site, and then figure in any coupons that are currently applicable to that site. I generally shop for weeks or months before buying, so I track prices over time to see the low points, and when I'm ready to buy, I wait for the next low point.

One last thing: I’m in the US. I'd pay a little more to buy from the SMB site, when I've purchased there, both for personal and private use, I've always got an native English speaker when I've needed to call tech support.