What should I ask for?

Okay Notebook Guru's, I have a question.

This is my first 1645 Replacement. It came with a bad ac connector. technical support came out, and made a mess of things.

Performance from this replacement was pretty good. Better than my original 1645. I had wondered what changed. The colors looked washed out, and I could not calibrate my RGB display, huh?

A little digging, and I discover that my original 1645 had part number: TYPO.

This replacement has: 0FD9Y Assembly, Liquid Crystal Display, 16FHD, Black, 1645/1647

??

I had even confirmed that the replacement was to have the RGB display and they confirmed that it would be. No one had said anything about a WLED. I would have shot that down in a heartbeat. The funny thing is that the RGB is listed on the invoice, yet under the service tag, on Dell's website, it says WLED.

Anyway,

After calling my rep and griping, they offered to ship it off to the depot. Oh, like I can go a week without a system.

Or, Two techs can come into my home and replace a bunch of parts. Like they didn't trash this one enough already?

Three, another replacement, without an RGB display. I informed them that the RGB was a deal breaker. Equal specs or better.They said we'll up the RAM, again I declined. If the 16 series does not have an RGB option, then transfer me to a series that does.

My question is, what would you do?

Oh, and since I bought this from somebody, a refund is not an option.

 

I don't believe your original nor the replacement have an RGB LED screen. The part numbers are different because one is black and one is red.

The RGB LED LCD part number looks like this:
1YMJR MODULE,LIQUID CRYSTAL DISPLAY,16,FULL HIGH DEFINITION,RGB,RED,1645/47

It says RED because it has Merlot Red LCD cover.

 

Darn it.

Typo.

The old system has been purged by Dell, to double check that part number.

I do recall that the display would turn red and freeze, or turn blue and freeze; requiring the old power flea to bring it back to life.

It says 320-8335 Premium FHD WLED, which is the RGB display, on the invoice for this replacement.

Astra32 identifies it as a non-rgb display.

 

Premium WLED is not RGB LED. At least, I've always seen the non-RGB version referred to by Dell as "WLED" or "Premium".