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    What should I do?

    Discussion in 'Dell XPS and Studio XPS' started by spradhan01, Mar 9, 2009.

  1. spradhan01

    spradhan01 Notebook Virtuoso

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    I own a M1730. I dont know whats wrong with it and it gets overheated. SOmetimes like 95 degrees. I talk with DEll, they suggest to send it to depot.
    It comes back, within 1-2 week same problem,call dell---> depot---->hot
    This is the 4th time. I am just worried after the warranty is over and it consumes a lot of time.
     
    spradhan01, Mar 9, 2009
    #1
  2. Tinselworm

    Tinselworm Notebook Deity

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    send it back
     
    Tinselworm, Mar 9, 2009
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  3. Nirvana

    Nirvana Notebook Prophet

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    Need more details. 95 when idle or full load? What's your room temperature? What's your power scheme? Is the vent blocked, internal/external? Post a screen shot of your HWmonitor.
     
    Nirvana, Mar 9, 2009
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  4. spradhan01

    spradhan01 Notebook Virtuoso

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    idle 95..as I said the parts are replaced with brand new. all base housing.
    my room temp is like 70 almost all the time. Power scheme is balanced.
     
    spradhan01, Mar 9, 2009
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  5. Sephye

    Sephye Notebook Guru

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    Room temp 75? Are you talking in farenheit?
     
    Sephye, Mar 9, 2009
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  6. santa-u2

    santa-u2 Notebook Consultant

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    lemon?
    how long have you owned this machine?
    if you still in warranty, the good way is let it fried and ask dell to replace for your =x
     
    santa-u2, Mar 10, 2009
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  7. Nition

    Nition Guest

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    95 farenheit is fine for idle temp. Unless your room is 70C in which case you're probably dead already.
     
    Nition, Mar 10, 2009
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  8. spradhan01

    spradhan01 Notebook Virtuoso

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    I said 70 farenheit not degree celcius.
    I am in Minnesota and right now the temp outside is -farenheit.
     
    spradhan01, Mar 10, 2009
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  9. spradhan01

    spradhan01 Notebook Virtuoso

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    My system is on warranty and dell always yelling to send it to depot.
     
    spradhan01, Mar 10, 2009
    #9
  10. jeremysdad

    jeremysdad Notebook Evangelist

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    Actually, you didn't. You never specified either F or C. ;)

    Since you never spec'd C or F for either temp, is your GPU idleing at 95 C or 95 F?

    If it's 95F, then it is an awesome temp (approx 35C).

    If it's 95C, then you'd rightly be extremely concerned if it's an idle temp.
     
    jeremysdad, Mar 10, 2009
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  11. BatBoy

    BatBoy Notebook Nobel Laureate

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    BatBoy, Mar 10, 2009
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  12. Nition

    Nition Guest

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    95F is a great idle temp though, as said above.
     
    Nition, Mar 10, 2009
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  13. spradhan01

    spradhan01 Notebook Virtuoso

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    Yes the idle gpu temp is 95 with SLI off.
    and if I turn on the SLI then I guess it will work as room as well as I can make some hard boiled eggs.
     
    spradhan01, Mar 11, 2009
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  14. Nition

    Nition Guest

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    How hot is it under full load? Anything up to about 90C (194F) is fairly okay.
     
    Nition, Mar 11, 2009
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  15. jeremysdad

    jeremysdad Notebook Evangelist

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    F or C? As stated before, please specify. Cause if it's 95 F, then you have GPU idle temps to be envious of.

    Have you cleaned your vents at all? Are your fans kicking on? It is possible that your thermal pads have failed. How long have you owned this system?
     
    jeremysdad, Mar 11, 2009
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  16. spradhan01

    spradhan01 Notebook Virtuoso

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    Its in degree celcius.
    Ya I did cleaned the vents. Infact I changed the whole bottom base and all the heat sinks.
     
    spradhan01, Mar 19, 2009
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  17. Koer

    Koer Notebook Deity

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    hmmm, okay sprad, if its been fixed 4 times then i think thats more than enough, i recommend to send that message to dell ( the link is up there, BatBoy posted it :D )
    because when this happens, dell sometimes agrees to send in a completely new system :)

    Best of luck!
     
    Koer, Mar 19, 2009
    #17
  18. spradhan01

    spradhan01 Notebook Virtuoso

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    I tried that but Dell doesnot want to give replacement. They are just forcing me for a new service call.
     
    spradhan01, Mar 20, 2009
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  19. wodstock

    wodstock Notebook Evangelist

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    well, demand it, dell will replace it if in fact it has been "fixed" by dell and it was the same complaint.
     
    wodstock, Mar 20, 2009
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  20. spradhan01

    spradhan01 Notebook Virtuoso

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    I didnt understand "dell will replace it if in fact it has been "fixed" by dell and it was the same complaint"??
     
    spradhan01, Mar 20, 2009
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  21. wodstock

    wodstock Notebook Evangelist

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    if dell has already tried to fix the same problem 4 times, then you have the right to get a replacement
     
    wodstock, Mar 20, 2009
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  22. spradhan01

    spradhan01 Notebook Virtuoso

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    But Dell is not willing to give. Thats the problem. What should I do in that case?
     
    spradhan01, Mar 21, 2009
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  23. wodstock

    wodstock Notebook Evangelist

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    demand, constantly, over and over. do not accept no for an answer
     
    wodstock, Mar 21, 2009
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  24. Cin'

    Cin' Anathema

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    I think someone linked this already..but here it is again: Unresolved Technical Support Issues.
    https://support.dell.com/support/to...lcare/outstanding_issues_tech?c=us&l=en&s=gen

    Or, try e-mailing: (you will prob get a response from someone from the Global Esclation Mgmt. Team).
    Michael Dell
    Chairman and CEO
    [email protected]
    Donald Carty
    Vice Chairman and CFO
    [email protected]
    Ronald Garriques
    President, Global Consumer Group
    [email protected]
    Michael Cannon
    President, Global Operations
    [email protected]
    Mark Jarvis
    Senior VP and Chief Marketing Officer
    (Dude, You're Getting An Email!)
    [email protected]
    Lawrence Tu
    Senior VP, General Counsel
    [email protected]
    Susan Sheskey
    Senior VP, Chief Information Officer
    [email protected]
    Andrew Esparza
    Senior VP Human Resources
    [email protected]
    Paul Bell
    Senior VP and President, Americas
    [email protected]
    Stephen Felice
    Senior VP and President, Asia
    [email protected]
    David Marmonti
    Senior VP, President, Europe, Middle East and Africa
    [email protected]
    Brad Anderson
    Senior VP, Business Product Group
    [email protected]
    Jeffrey Clarke
    Senior VP, Business Product Group
    [email protected]
    Martin Garvin
    Senior VP, Worldwide Procurement
    [email protected]
    Alex Gruzen
    Senior VP, Dell Product Group
    [email protected]
    Joan Hooper
    Vice President, Finance, Chief Accounting Officer
    [email protected]
    Alan Lafley
    Board of Directors
    [email protected] (bounces)
    William Gray
    Board of Directors
    [email protected]
    Judy Lewent
    Board of Directors
    [email protected] (bounces)

    Cin ;) :)
     
    Cin', Mar 21, 2009
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  25. wodstock

    wodstock Notebook Evangelist

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    just email mike and you should have someone with enough authority to get you a replacement contact you.
     
    wodstock, Mar 21, 2009
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  26. Cin'

    Cin' Anathema

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    Yup, most peeps..seem to have luck with that first e-mail (Mike) :D


    Cin ;) :)
     
    Cin', Mar 21, 2009
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  27. Nirvana

    Nirvana Notebook Prophet

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    :eek: Are you sure you don't work for Dell? :eek:
     
    Nirvana, Mar 21, 2009
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  28. spradhan01

    spradhan01 Notebook Virtuoso

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    Ok thats a huge list. So I will contact them. Hope it works.
     
    spradhan01, Mar 21, 2009
    #28
  29. Cin'

    Cin' Anathema

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    Try that and the Tech. Unresolved Issues. :D

    Either way..one of them should certainly work for yah! :cool:


    Cin ;) :)
     
    Cin', Mar 22, 2009
    #29
  30. spradhan01

    spradhan01 Notebook Virtuoso

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    I emailed M.dell but when I entered his email in google, I founf out some info that these all emails are not the respective person but some sort of customer support. I have less hope to get a reply. :(
     
    spradhan01, Mar 22, 2009
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  31. Cin'

    Cin' Anathema

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    Actually, please read this thread..I think it will give you some good hope ;)

    http://forum.notebookreview.com/showthread.php?t=364391

    Cin ;) :)
     
    Cin', Mar 22, 2009
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  32. wodstock

    wodstock Notebook Evangelist

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    of course. he is far to busy for that type of crap. it does escalate the issue though
     
    wodstock, Mar 22, 2009
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  33. spradhan01

    spradhan01 Notebook Virtuoso

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    hey CIN, it seems that he also hasnot got the replacement as there is a incomplete end and he is waiting for the reply.
     
    spradhan01, Mar 23, 2009
    #33
  34. Cin'

    Cin' Anathema

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    Hey SPRAD....Did you not read this last part of his post:
    They are shipping him a new refurb w/upgraded specs...he hasn't received it.

    The point of my linking the post was to show you, there is hope once you send an e-maill off to someone at Dell Corporate.

    As, that is what he did..after all he went thru..and got a prompt response.

    Cin.
     
    Cin', Mar 23, 2009
    #34
  35. spradhan01

    spradhan01 Notebook Virtuoso

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    cin,
    thanks pal, I got reply from them. And the first word I heard from them was "You are getting a replacement. SOrry for trouble"
    NBR ROCKS _\m/ \m/_

    Thank you everyone.
     
    spradhan01, Mar 25, 2009
    #35
  36. Cin'

    Cin' Anathema

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    Awesome! :D I am so glad this worked out for you, and you are getting a replacement! See, things do have a way of working out! ;)

    Your replacement will be just great for you! :cool:

    And, you were no trouble, you know! ;)

    Cin ;) :)
     
    Cin', Mar 25, 2009
    #36
  37. spradhan01

    spradhan01 Notebook Virtuoso

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    thanks once again!
     
    spradhan01, Mar 25, 2009
    #37