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    What the blank is happening :(

    Discussion in 'Dell XPS and Studio XPS' started by xxbadboys93, Apr 5, 2011.

  1. xxbadboys93

    xxbadboys93 Notebook Deity

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    Just received my xps 15. Been on it for over an hour and now it just shuts off randomily without warning.

    Whats going on
     
    xxbadboys93, Apr 5, 2011
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  2. xmacro

    xmacro Notebook Geek

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    Does the OS shutdown, or does the computer just shut off abruptly? If it's the latter, you may have an electrical problem with it and probably are gonna have to send it back

    My XPS 17's screen, randomly when I opened a picture or booted up Steam/TF2, would suddenly go black for no reason and the HD would stop working, but the computer was still on/lights and keyboard still lit up. Once I uninstalled McAfee security and Databackup, the problem didn't happen anymore
     
    xmacro, Apr 5, 2011
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  3. xxbadboys93

    xxbadboys93 Notebook Deity

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    Thanks for a response
    It shuts down abrutly.
    Im factory restoring it right now
    Can it do that because its overheating?
     
    xxbadboys93, Apr 5, 2011
    #3
  4. xxbadboys93

    xxbadboys93 Notebook Deity

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    Is there anyway to make this system do a full test to see if its good. ?
     
    xxbadboys93, Apr 5, 2011
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  5. veenie

    veenie Notebook Enthusiast

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    overheating is one possibility.

    but the cpu is throttling when getting to hot so it must be another component.

    or a total lack of cooling does your fan run?
     
    veenie, Apr 5, 2011
    #5
  6. xxbadboys93

    xxbadboys93 Notebook Deity

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    yes it runs pretty good.
     
    xxbadboys93, Apr 5, 2011
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  7. xxbadboys93

    xxbadboys93 Notebook Deity

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    The problem seems not to happen in safemode?
    Can it be the software they installed on it.

    I cant even do a fresh install because the cheap bast*rds didnt include any disc
     
    xxbadboys93, Apr 5, 2011
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  8. veenie

    veenie Notebook Enthusiast

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    there should be some kind of recovery on the harddisk.
     
    veenie, Apr 5, 2011
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  9. xmacro

    xmacro Notebook Geek

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    Try deleting junk; McAfee, DataSupport, ebay, whitepages, etc. I don't think all the crap they install is compatible with Win 7 64-bit
     
    xmacro, Apr 5, 2011
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  10. xxbadboys93

    xxbadboys93 Notebook Deity

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    Update: IM raging

    IT SHUT OFF AGIAN, IT WONT TURN BACK ON!! IT SEEMS THAT IT BLEW MY AC ADAPTER AS WELL
     
    xxbadboys93, Apr 5, 2011
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  11. veenie

    veenie Notebook Enthusiast

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    then it would be a short circuit somewhere.
    just contact dell.
     
    veenie, Apr 5, 2011
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  12. xxbadboys93

    xxbadboys93 Notebook Deity

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    Iam but wth, i got to wait another month for another system
     
    xxbadboys93, Apr 5, 2011
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  13. xmacro

    xmacro Notebook Geek

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    Be polite, but ask to speak to a manager and raise some cane; they sold you a lemon, and if you press the issue, you may get some kinda priority on your computer. You might get a new one in a week or so
     
    xmacro, Apr 5, 2011
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  14. xxbadboys93

    xxbadboys93 Notebook Deity

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    They are sending me a replacement motherboard. I dont want a techinician reparing my computer or sending it in for repairs because i have a brain and i can repair it myself.
    I got the parts overnighted and im currently speaking to customer care to see what they can do for me.
     
    xxbadboys93, Apr 5, 2011
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  15. hizzaah

    hizzaah Notebook Virtuoso

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    you shouldn't have let them send you repair parts. it's brand new..

    call up customer support, explain what's happened, then CALMLY ask for a replacement. if they say they cannot, ask them to ask their supervisor. CALMLY. if they still say no, ask to speak to the supervisor. tell them what's going on, then tell them you will except no less then a completely new system. again, be calm, but stern. make your frustration understood, but dont be irate. if you freak out on them they'll usually give it right back to you, and you'll have to call back and talk to someone else. i've delt with dell many times lol..

    they should ship you a brand new product, overnighted to you. you just paid $XXXX for this laptop and it was defective out of the box. not acceptable :)
     
    hizzaah, Apr 5, 2011
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  16. xxbadboys93

    xxbadboys93 Notebook Deity

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    i got 90 dollars off? is that good enough?
     
    xxbadboys93, Apr 5, 2011
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  17. xxbadboys93

    xxbadboys93 Notebook Deity

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    The motherboard they are sending me is brand new. The product just came out over amonth ago.
     
    xxbadboys93, Apr 5, 2011
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  18. DakkonA

    DakkonA Notebook Evangelist

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    It clearly isn't a software compatibility issue. Most of us aren't having these issues. It could be that these software might be exposing a deficiency in the hardware--if so, it'd be better to get it replaced than simply hoping removing software will fix it.
     
    DakkonA, Apr 5, 2011
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  19. xxbadboys93

    xxbadboys93 Notebook Deity

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    see above posts
     
    xxbadboys93, Apr 5, 2011
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  20. d2daanny

    d2daanny Notebook Consultant

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    That happened with me. Dell fixed it no problem. They wouldn't give me any break or money back, but they offered to take it back and give me a refund.
     
    d2daanny, Apr 5, 2011
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  21. xxbadboys93

    xxbadboys93 Notebook Deity

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    Its definately a problem with the motherboard. I open it up today and did some of my testing. The mother board officially died.

    Guys do you think my processor will be still good if the motherboard fried or watever. WOuld it affect the processor? Thank you

    Mike

    btw it was really easy to take this thing apart. I will post pics tommorow
     
    xxbadboys93, Apr 5, 2011
    #21