What to do now?

i just called tech support again, this time he said, our engineer is goin to visit ma place n check ma laptop for any heating issue then only he will replace or refund ma laptop. till then he said he cant do anything regarding the heating issue, he says the issue about g84/86 is not genuine, he says just those chips have not have sufficeint cooling. thats what he said.

then i asked him that how long these process will take, he said it i have logged a complaint on today 4-08-2008 n he had issued the case number, n he said he will get it done by 8-8-2008. he also said tat he simply cant accept return of laptop, he thinks im returning laptop for just. n i told its around 14 days old, but he said he needs to check it n then only he will do the further processing.

im worried now since it 14 days old laptop, accordin to him i guess dell ppl don refund, here the return policy is 30 days, i also asked him what if it take long time n my notice period has over? he said trust me sir i will take care of it, no need to worry, can i believe him.

even thou they replace ma laptop still i get the same gpu as its soldiered to the board, i don want to go in for the same gpu, i wil wait for few months till 9 series arrives?


what can i do now, as far the words of those tech ppl from dell. im worried that they not gonna refund ma money thou its 14 days.

please help me out?

 

Taruian... Do not call support at this point. You made up your mind you are not satisfied with this notebook and want to return it. Contact Dell Customer Service without delay and inform them you wish to return your purchase and that you are not satisfied with it. Quote the rep you spoke with before that stated you could return it without penalty.

Tech support is trying to resolve a technical issue by sending out a tech. I would just deal with customer service from here on out. When calling, if you feel you are getting the runaround, insist on speaking with a supervisor. If all else fails use the Unresolved Issues link on the main page.

Remember to be polite, but insist on returning the laptop and state you are not satisfied with your purchase.

Hope this helps.

 

yep, what the batboy said. i recommend getting a hpdv5t. those have 9 series gpu.

 

yea when i called again it has 4 menu

1-order status enquiry
2-after sales issue
3-tech support
4-sales enquiry.

we get these option if we call dell 1800 425 2067

don have customer support service, i think i should call after sales issue.?
is it right, which one to call, im confused.
if they send tech support im gonna lose notice period, so i don want that to happen, which one should i call?

pl take a look at ma temp are they ok, those recorded by playing an hour COD4 MW with optimal settings, like by 800x600 screen.

which one is customer service? is it after sales enquiry, those i got from dell menu, help me out

 

omg those are some hot temps, give some breathing room by elevating the laptop so air can circulate, and ive never hit those temps before, my gpu doesnt go over 70 when playing COD4 in opt settings, and hey, that's the wallpaper i made, glad u like it enough to use it

 

http://supportapj.dell.com/support/...e/en/contact_customer_service?c=in&l=en&s=gen

The email info page:

http://supportapj.dell.com/support/...ontactus/en/customer_care_dhs?c=in&l=en&s=gen

Why don't you write to them here? with all your information? You can even enter the customer number and order number, and mention specifically, that "you want to return the laptop and you DONT want a replacement". Make it very clear. And request them kindly (and in polite words) to speed up this process.

Cheers.

 

Just select option 4. Immediately ask for a supervisor. The rep will most likely ask you if they can help, state you purchased a laptop and want to send it back for a refund. Again ask for a supervisor. They should be able to handle that. Explain to the supervisor you are:

1. Not satisfied with the purchase

2. You have spoken with support but are still not satified. Give the supervisor your tech support case# for reference. Explain Tech Support is trying to send someone out and all you want to do is return it for a refund (you can even mention you are not happy about the NVIDIA issue that is all over the news and dont want to deal with it.)

3.You have decided to postpone your purchase and may cosider Dell again in the future.)

4. Do not accept NO for an answer. You have the option to return it for a refund, exercise this right. Remember, be polite, but firm. Having a rude approach will not speed this along.

 

hi
just now speak to customer service dept they say, i have speak to dell tech support, customer service ppl told again that they have issued the case number n they gonna send an engineer to ma house, i told about the issue of nvidia chipset, he said wait for engineer to come n check.

he told i need to pay the shipping charges even thou i notice within 30 days, how can on this earth its possible, i talked with them polietly then he said there will be around 2000Rs around $50 dollars they gonna deduct the money from refund,

how can i solve this issue?
he showed me this "The refund or credit will not include (a) any shipping and handling charges shown on your invoice and (b) any Octrio tax amount". n said they will sure deduct the money from refund, how come this is possible, im returning the laptop with around $50 dollars as a shipping charge.

im really dissatisfied with dell now, hes not lettin me to talk with his supervisor? how can i solve this, thou i speak polietly, he keep saying we gonna deduct the amound in refund?


please help me how can i talk to the supervisorr? hes not lettin me talk with supervisor?
i dont want to lose the money, i need full refund, ah really feeling bad now?
please help soon

 

You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. Returned products must be received by Dell in as-new or as-shipped-by-Dell condition, including conformance to the specifications set out in your invoice, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it.

http://www1.ap.dell.com/content/top...n/in/tsp?c=in&cs=indhs1&l=en&s=dhs&~ck=anavml

ah its really bad, i need to pay the shipping charge.

 

As per the statements there, I don't think you have a choice with the shipping charge.. its said pretty clearly out there... You might have to go ahead anyways, since I think you have decided fully on returning it!!!

 

Taruian, if you are still not satisfied, fill out the Unresolved Issues form on the Dell website and a Customer Resolution Specialist will contact you.

The pulldown menu, select 'RETURNS'

http://support.ap.dell.com/support/topics/topic.aspx/ap/shared/support/contactus/en/customer_care_dhs?c=in&l=en&s=gen