Who had system replaced with NEW XPS 1640/1645/1647?

Can anyone please PM me your OLD Service Tag from your PC that was replaced for a NEW one as I am battling Dell to give me a new replacement.

Tkx....................................

 

What's your current spec? When did you place your order? Getting a new replacement is purely based on luck. I think refurbished system exchange is fine as long as it really works. I gave up on getting a new one.

 

It's a 1530 that failed many times. P8700, 4gb of ram. 250gb hd
they are trying to give me someone others returned junk.

 

Refurbished systems aren't returned junks. I think it is Dell's policy to exchange with refurbs, but I know some folks got real lucky with their replacement.
Dell would go out of business if they offered a brand new replacement for every defective system.

 

You are saying all systems that have issues like throttling get magically fixed and put back in Dell Outlet?

 

And the new ones magically doesnt have those issues?

If you haven't experienced any refurb systems from dell, give it a try first before you go on and complain about a system you haven't even recieved.

Like all dell systems, it's just a luck of a draw buddy, new or refurb.

 

Try it before you make an assumption. If it fails, then try another one. If that still fails, then you have a reason to possibly request for a new laptop.
While I understand that people want to receive a fresh new system(myself included), I think this whole replacement thing is turning into a gold digging contest.

 

Oh it is. Overvu payed 900$ for a system and he has had 3 replacements and now has a fully loaded

I7 840
5730
8gb ram
bluray
256gb ssd

worth 2300$ in production. People are just abusing the replacement process now this is what made it so hard for me to get a replacement

 

If people can do it I'm all for it. I paid $1500 for my 1640, my Complete Care replacement is worth over $2400+...

 

K 1 replacement is reasonable but when when you abuse it to get multiple replacements and eventually getting a maxed out system is ridiculous. People are ab abusing the system now

 

That I agree with 100 percent. I see your point now.

 

Just to put my input, I received a brand spanking new 1640 to replace my throttling 1640 and it still throttles. So pretty much on the phone with my case rep on having another replacement sent after they changed the parts in this new 1640 and I was able to show the dell tech who replaced the parts that even after the parts were replaced it still throttled.

 

Haha... a gold digging contest?

Call it what you want, all the problems existed and this is what Dell decided to do to "fix" my problems.

 

I went through 3 in home part replacements and 3 system replacements. If the problems that were addressed were fixed, more problems would occur. I mean.. throttling was my main concern but I had problems which were annoyances..

I remember speaker crackling at a mere 30%
I remember I couldn't change my brightness unless I took out my battery and held the power button for a few seconds..
My computer wakes up from sleep randomly..
My wireless connection drops when I have peripherals plugged in..
My RGBLED screen turns off but my system still processes when under heavy load..
My keyboard has a sinkhole near 'k'..
The monitor hinge sticks out just like the "help removing aluminum back plate" thread..
Many more, but you get the point.

I doubt Dell wants to deal with all these problems seperately, so they just send a replacement. I don't really disagree with the decision

 

Right now I'm pretty close to where you are right now. I've been battling with Dell for about 4-5 months now, with over 8 techs, around 20 phone calls and 4 parts replacement and 1 system replacement, I'm just about ready to just ask for a refund. I only had my system for a little more than a year and I always wondered why I would my fps would take a dive or when I did video editing it would stutter. On my old laptop I would have some of your issues also, the crackling speakers, speakers would also rattle. Mouse pad would sometimes not work from hibernation. Monitor hinge cracked, and back plate was bent from the start, dust in the screen. Thank godness for this case rep I have right now, shes been awesomely helpful, calls and informs me everyday and shes very understanding. Right now I'm in the process of getting a second replacement. If this doesn't pan out, probably will just ask for a refund, didn't spend $2300 on a paperweight.

 

Immortal, how did you get to your current rep?

 

No clue, Dell has been playing the run around with techs and reps with me. After the xps techs couldn't solve my issue with repairs, the issue went to a case rep who was a bit unhelpful, he didn't call me to inform me of the status of the laptop, only time he called was for authorization for a replacement laptop with a 15 inch screen downgrading me, I told him that specs was subpar and that it wouldn't solve my issues but he was adamant it would so I said okay. After I didn't hear from him for weeks, which according to Dell, a replacement laptop was suppose to be built and sent within 3 weeks, it was a going on the 5 week before I heard anything. The current dell rep called me informing me that sorry that my case was taking so long and that the laptop would be sent within the week. Every day since that first call, she would call to inform me of the status and after I received the laptop she called to make sure everything was fine, she was able to replace the 15 inch wled with the 16 rgb which I originally had. So after all that, I tried out the laptop, it was still throttling, so I sent an email to her, and she called, told her my story, sent a tech out to replace some parts in the laptop. I showed the tech it didn't work. Now shes working on getting authorization on getting another replacement.