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    XPS 13 2015 Windows 10 Trackpad Scroll Not Working

    Discussion in 'Dell XPS and Studio XPS' started by music_man185, Sep 16, 2015.

  1. music_man185

    music_man185 Notebook Enthusiast

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    I just got my new xps a few hours ago. The first thing I noticed is that the scroll feature on the trackpad does not work. It just moves the mouse around. The same thing happened to my Toshiba laptop after I installed Windows 10. On my toshiba, I downloaded and installed new drivers and went through every setting I could find and it still doesn't work. Is this a windows 10 issue? Shouldn't the new xps work, since it came with windows 10 out of the box?
     
    music_man185, Sep 16, 2015
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  2. kent1146

    kent1146 Notebook Prophet

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    That definitely sounds like a touchpad driver / settings issue. Touchpads that support gesture recognition need to have that configured through a device control application. It sounds like that wasn't installed with your laptop.

    Dell laptops tend to use Synaptics touchpads. So try using a Synaptics device control app. You can probably find one here:
    http://www.dell.com/support/home/us...-13-9343-laptop&languageCode=EN&categoryId=IN

    or here:
    http://www.synaptics.com/en/drivers.php

    I haven't personally used either of these. But they should work just fine. Synaptics touchpads don't require a low-level integration with the device hardware to properly recognize or operate. So you should be fine using either one of those apps, even if they haven't been officially certified / tested / released with a Dell XPS 13 running Windows 10.
     
    kent1146, Sep 16, 2015
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  3. music_man185

    music_man185 Notebook Enthusiast

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    the dell website you linked says that the driver is for a dell xps running windows 7. Is that right?
     
    music_man185, Sep 16, 2015
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  4. kent1146

    kent1146 Notebook Prophet

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    Yes.

    But it should work regardless.

    Sent from my SM-G900V using Tapatalk
     
    kent1146, Sep 16, 2015
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  5. music_man185

    music_man185 Notebook Enthusiast

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    I feel like an idiot.
    I downloaded the driver, but it didn't make a difference. While playing around with the trackpad, when I use 2 fingers to scroll, it works. Before, I was trying to use 1 finger along the edge to scroll, which is how every laptop i've owned worked. Is this a Windows 8/10 feature that does away with scrolling along the edge and just uses 2 fingers?
     
    music_man185, Sep 16, 2015
    #5
  6. JimmyCfl

    JimmyCfl Notebook Guru

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    Yeah .. that bc they use stupid precision touchpad , and all kind of problems that come along ..
    now we have to use 2 fingers ..
    They are the Idiots ...not you ..
    Cheers ..
     
    JimmyCfl, Sep 17, 2015
    #6