XPS 13 Panel failure

I was going to use my XPS 13 9350 today and took it out of the sleeve I use to protect it going to work, and I when I turned it on the display was crazy. Lots of horisontal colored stripes.

Now its degraded fully to almost black with mostly gray, barely saturated stripes...

I luckily managed to connect to an external display as you can see - this picture has the screens set to duplicate, so the laptop should have that background with the start menu exposed...

Since the external display work, it seems like its something with the screen and not the GPU?
Would it be the panel itself, or some connection.

I guess its hard to say, got to contact Dell, luckily within the 1 year premium support period - is that always on site, or how does it work?

Bummer.

 

Bummer you had this problem on your new laptop.

Everything FUNCTIONS just fine, as you've seen by the fact that you can connect and external display. So it is problem where the signal going to your display panel. It could be caused by a faulty component or cable connector (e.g. crushed pins) on your motherboard, display panel assembly, or cable itself.

You have premium support (GREAT call on paying extra for better support, instead of settling for the bare-bones cheapest warranty), so a technician will be sent on-site to do the hardware fixes. S/he will replace the motherboard, cable, and display panel, because the problem could be any of those 3.

Just be sure that before the technician leaves, you carefully inspect the assembly of the chassis. Small laptops like this have a lot of tiny components crammed in a small space, making assembly more difficult than in a larger laptop. If you see anything wrong (e.g. missing screws, misaligned cover panels or misaligned screen when closing laptop, etc) be sure to tell the technician, and take pictures immediately. If you need to call Dell to complain, the pictures will act as your documentation of the problem caused by the repair technician.

Also, be sure that the laptop functions. Windows boots properly, Windows activates as a genuine copy (Hit Win-X --> Control Panel --> System). And all ports work.

It's not uncommon for laptops to have the problem you are reporting. Everyone who has used laptops for at least several years of their experience will probably encounter this. The only bad news is that it requires almost an entire system rebuild, which only becomes harder when dealing with small laptops.

Good luck.



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Btw... I like your clean setup. But if you type a lot for work / personal use, and are willing to add one more wire to your desk, I'd recommend ditching that keyboard you have and getting a mechanical keyboard.

There are many many articles and videos talking about the positives of mechanical keyboards that I don't need to re-hash. But I'll just sum it up by saying that as someone who spends 8+ hours in front of a computer for work, and then another 2-6 hours after work gaming, a mechanical keyboard will significantly change your typing experience . You can get them as inexpensively as $50 if you look for Rosewill brand (NewEggs in-house brand).

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It cold be the cable connecting the screen to the board, seen it plenty of times and it does look like that, if you can be bothered to open it up and check it is a quick job.

 

Thank you kent1146 for the great response and feedback, lots of good thoughts. Hm I must say I find this particular Logitech keyboard to be excellent for work and home actually, and also I have to come to hate wires

GoNz0 : interesting point, I think I will put some effort into opening it again, I did it initially while putting in a SM951 SSD drive. Although I did have some issues with one of the inside plastic hinges almost braking while getting the cover off. Thanks!