XPS 13 with Win10 has wifi issue

So I just bought a new XPS 13 with Win10 and overall it is a fantastic little machine. Even the touchpad seems ok to me! So I've had issue a handful of times now where I leave the laptop for awhile and when I come back it has somehow lost its wifi. The wifi shows on in the taskbar and in Win10 settings menu, but the adapter itself shows disabled. Hitting enable gives me a message "enabling", then "enabled" but it still shows disabled in the window and isn't working. Power cycling always resolves the issue. I have my laptop set to never sleep also, so I'm not sure why this happens when it sits idling for awhile. Everything is up to date.

 

Hi augerpro ..
First of all .. when you say " just bought" .. you means few days ..?
Then I strongly advice you to return it for another one ,
I bought 3 Dell XPS 13 far , every one works perfect out of the box .
You should NOT have to mess with it ...

 

I've had it for about a month.

 

Man .. You really out of luck ..
Did you try to Uncheck the "allow power to turn off this divice" , in device manager ..

Mine is checked , but it never turn off wifi ...!
Worst case , You might have to call dell . .
XPS Customer Support : 1-800-964-8321
Monday–Sunday
8:00 a.m. - 9:00 p.m

1-800-964-8321

 

I'll try that thanks!

 

So I went a whole week after doing this and just when I though it was solved it did last night. In power profiles I changed wifi to max performance and it still did again a few hours later. I now switched to high performance profile as last attempt, but I think I'll have to call Dell this week.

 

Good Idea ... before your warranty runs out ..
Good luck .

 

Had this.
try to uninstall the network driver (through Device Manger) and than scan for new hardware and let it install the basic driver.

 

So just the current windows version, not the newest Dell version? And this solved your issue?
An update: I called CS and they went about changing a lot of network settings and I had to remind them that the adapter is disabling itself, and got the response "oh adapa disaba?" More changes. It actually went about 2-3 weeks without an issue then did it again. Installed the newest driver when the update popped up. Another two weeks and then today it disables again.

 

I don't know if this helps, but there are two possibilities that I can think of that cause this behavior.

One possibility is software-related... most likely related to some kind of power-saving feature that automatically disables or "sleeps" the WiFi adapter to save power. Since you havne't been able to locate that setting (and included trying to re-install drivers), the only other way I can think of absolutely testing this is to restore the computer to factory image. That is a known-good configuration that will absolutely eliminate this as a software problem, if it is indeed software-related.

The other possibility is that it's a hardware-related issue. The only way to test this is to try and install a known-good replacement WiFi card, either from another laptop or a replacement card from Dell. Ultimately, if you keep plugging away at Dell Support, they'll send out a hardware replacement. but it'll probably take multiple calls (and multiple hours) to get to that point.

 

I have the same problem with my rather new XPS13...in a way.

I have two different access points in my house. When I'm in a section where I'm near the 2nd one, and it can't receive the other one, I click on the wifi icon and select the other AP and click connect. Sometimes this works, but most of the time it will have trouble connecting by saying "connected" and showing full signal strength; however, as soon as I try to access the internet it drops the connection and tries to reconnect to the other AP (which of course fails). I'll try to connect to the close one again, etc, and at some point the WiFi will disable itself, and nothing I can do will reset it short of a reboot (at which point "everything's fine").

 

So an update. This continues to be an issue. Installed the newest driver that came out a month or so ago and still happened. Uninstalled the Wifi and BT adapter and let windows install the default driver. Still happening. I've turned off power saving in both device manager and power plans for both the wifi and BT adapter. No help. Contacting Dell again...

 

Dell replaced my wifi card last week. And it disabled itself twice today...tech said next time they will replace the mother board but watching him this laptop isn't built to be taken apart a bunch of times. I want a new machine. Any advice on how to make that happen?