The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    XPS 13 won't boot up, help please?

    Discussion in 'Dell XPS and Studio XPS' started by WhyyMee, Apr 14, 2015.

  1. WhyyMee

    WhyyMee Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I have a 6 day old XPS 9343 that won't boot up, will not go into safe mode either.

    The reason I'm looking for help here rather than exchanging it is because this is the second XPS that's doing this to me (first one was exchanged this one).

    Is it possible that Bitdefender is causing this issue? On my first one this issue began 3 days after installing the paid version of Bitdefender Antivirus Plus 2015. I also installed it on the new one and 4 days after it does the exact same thing.

    I get past the Dell logo and then it's just a black screen, though I can see the pointer.

    I just can't think of what else would ccause this, I haven't been home so I used it maybe 3 times since bringing it home.

    Any idea how I can get into it to take Bitdefender off?

    Thanks :(
     
    WhyyMee, Apr 14, 2015
    #1
  2. Ben REIMEU

    Ben REIMEU Notebook Guru

    Reputations:
    2
    Messages:
    56
    Likes Received:
    5
    Trophy Points:
    16
    Hi,

    I had the same problem once, black screen following the dell logo, with the pointer still visible.
    Once booted, try holding the power button for a long time (something like 30 or 45 sec).
    Your PC should reboot.
    For me it solved the pb.

    Good luck !

    PS : No bitdefender for me btw, so maybe not related
     
    Ben REIMEU, Apr 14, 2015
    #2
  3. WhyyMee

    WhyyMee Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Thanks Ben!

    That didn't work unfortunately :(

    Edit: tried it again its on!!I don't know if it is Bitdefender but I'm uninstalling anyways
     
    Last edited: Apr 14, 2015
    WhyyMee, Apr 14, 2015
    #3
  4. Ben REIMEU

    Ben REIMEU Notebook Guru

    Reputations:
    2
    Messages:
    56
    Likes Received:
    5
    Trophy Points:
    16
    Glad to hear it solved your pb :) (at least for now)
     
    Ben REIMEU, Apr 14, 2015
    #4