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    XPS 15 9550 NVme - Unable to Sleep/hibernate

    Discussion in 'Dell XPS and Studio XPS' started by ahfei, Feb 22, 2016.

  1. ahfei

    ahfei Notebook Enthusiast

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    Hi, my self-upgraded NVme XPS 15 can't seems to sleep or hibernate. Always seems to be booting when it's supposed to be resumed from sleep/hibernate. It also occasionally (40% of the time) unable to boot into Windows but always fine with another reboot. Something to do with laptop not detecting the SSD.

    Maybe the SSD driver not the most appropriate one?

    Had found a few on the forums incliding samsung NVme v1.1 but nothing seems to change anything
     
    ahfei, Feb 22, 2016
    #1
  2. Schmoo2k

    Schmoo2k Notebook Consultant

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    Did you disable the sata ports in your BIOS? If so re-enable them...
     
    Schmoo2k, Feb 22, 2016
    #2
  3. custom90gt

    custom90gt Doc Mod Super Moderator

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    Are you running bios .19? If so, did you reset bios settings to factory default?

    Sometimes windows is weird and disabling and re-enabling hibernate fixes issues.
     
    custom90gt, Feb 22, 2016
    #3
  4. ahfei

    ahfei Notebook Enthusiast

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    yeah, just updated to latest BIOS yet still the same. I will try the above suggestions
     
    ahfei, Feb 22, 2016
    #4
  5. AMD_i7

    AMD_i7 Notebook Guru

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    I get bsod often when waking from sleep, no bsod at any other time though. Running 950 pro with Samsung nvme driver and all latest drivers from dell. I will try removing the Intel Rapid Storage Technology, maybe that helps.

    Is your mvme drive operating at 4x link? Mine appears to be locked atx1
     
    AMD_i7, Feb 22, 2016
    #5
  6. ahfei

    ahfei Notebook Enthusiast

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    how do you check the PCIE lane status?
     
    ahfei, Feb 22, 2016
    #6
  7. AMD_i7

    AMD_i7 Notebook Guru

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    In Samsung Magician, also you can see from benchmarks if your read speed less than 900MBs.

    Have you follwed the instructions on the first post of the thread 'List of Hardware and Software Problems'? After removing the Intel RST driver from dell and manually installing the AHCI driver I havent had any more bsod after waking it from sleep.

    edit: I spoke too soon, just had a BSOD when waking from sleep. I will trying rolling back to the driver to 01.01.15 and see if that helps
     
    Last edited: Feb 23, 2016
    AMD_i7, Feb 23, 2016
    #7
    Fant likes this.
  8. LukAAA

    LukAAA Newbie

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    I have the same problem that after going to sleep it reboots instead of waking up, did you manage to solve this issue?
    Although it happens to me only when on battery, no idea what to do.
    Did fresh reinstall and using in AHCI mode solved it or not?
     
    LukAAA, May 12, 2016
    #8
  9. baobaoniu

    baobaoniu Newbie

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    I have the same problem and I already decided to go back to sata ssd since I need to sleep my laptop on battery a lot.

    Then, during the process, the problem somehow was gone. Here is what I did:
    Remove the nvme ssd
    Install the sata ssd and boot, try sleep on battery, OK
    Re install the nvme ssd and boot from it, try sleep on battery, OK
    Remove the sata ssd, then boot and try sleep on battery, still OK

    To me, the problem seemed solved by reinstall the nvme ssd.

    Anyone else who has the same problem can try this before you blame bios or software
     
    Last edited: Jul 4, 2017
    baobaoniu, Jul 4, 2017
    #9
  10. GoNz0

    GoNz0 Notebook Virtuoso

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    Look in the event viewer, it will have entries logged relating to the issue.
     
    GoNz0, Jul 5, 2017
    #10