XPS 15 9560 owners thread.

Yeah the cable being so short is my only real complaint because it limits where I can set up the dock. However mine is pretty quiet and I have only noticed it becoming loud if the ambient temp in room gets high (leaving my blinds open for example)

And the power button on the dock is what I use exclusively and it works great. It should work for you but make sure you have updated the tb3 drivers for the dock and upgrade your bios to get rid of that power adapter message.

Sent from my Nexus 6P using Tapatalk

 

Does anyone know if its possible on the 9560 FHD version to replace the LCD panel only? Do i need to get of the small bezel to acces the screen?

 

Yes and yes. People have made comment to Dell engineers doing that.

Sent from my SM-G920F using Tapatalk

 

Hi all,

I've not long took delivery of a Manufacturer Refurbished XPS 15 9560 (7700K, FHD, 16GB, 512GB), overall I'm very happy with it and how it performs, Bar one problem... Every now and then & depending on what I am doing, I keep getting a BSOD which contains a "VIDEO DXGKRNL FATAL ERROR" tag line.

Googling doesn't return many relevant results based on this BSOD sadly but a few reports suggest it's down to graphics drivers. Up to now I have carried out another factory reset via support recovery (just in case it didn't have one carried out properly prior to me taking ownership), updated the Nvidia graphics & Intel graphics to the latest drivers / also downgraded the Intel in particular to iron out a well reported issue others have noted and finally updated the BIOS to the latest version (which thankfully went without a hitch despite the various reports on this latest version) - all to no avail sadly. Sometimes I can experience the same BSOD every 10 minutes if I am that unlucky.

Has anyone else came across this issue?

Many thanks - Liam.

 

I haven't seen the same issue but driver problems appear to be well known. There are plenty of references in this thread see: http://forum.notebookreview.com/threads/xps-15-9560-owners-thread.800611/page-188#post-10506878 on how to install the 4590 version and keep it from getting replaced.

Windows 10 will remove the non-designated driver from your system unless you configure it not to. So even if you install the good drivers for a 9560, windows will eventually put the bad ones back on.

Try the process that @GoNz0 laid out and that will at least give you a consistent experience with one driver version. You can go from there if the problem persists.

 

I haven't seen a service manual for doing that, but I have taken off 3/4th of the bezel on the FHD myself. The problem is that it's held on by glue, so you need a heatgun, but it also won't quite stick back again properly. Also, the bottom part of the bezel is particularly difficult to pull off, so I gave up.

 

hairdryer will do enough so long as the screens covered and a roll of 3M 9088 tape to stick it back down, they probably use that tape anyway. I use it to stick tablet glass down.

Sent from my SM-G920F using Tapatalk

 

I emailed Dell asking for an explanation and to expedite my order -I am flying on the week of my current EDD and would much rather have the machine a few days in advance to test/fix issues. They replied within 6 hours and let me know that my order will be shipped in the next 24 hours, with 5-7 delivery window. Hopefully, it will be here in time then.

 

Many thanks, I will give that a go tonight. It just seems alarming especially that it is doing it straight from a clean factory reset, complete with all the original drivers that came out of the factory.

Liam.

 

Do you need to remove the display assembly first, or can this be done without separating the top assembly from the bottom? Was wondering why I couldn't get the bottom off.

 

I have been having audio issues from the get go. I now have the suggested Realtek Audio Driver from the Dell driver page but it persists.

Basically, no matter what level I have the volume set at, some applications and videos are starting with a very sharp and loud sound. Sustained sounds are working fine at the normal volume levels but the burst of loud sound is extremely irritating when you intentionally have the volume meter on a very low setting and the computer blasts a loud sound. Any ideas?

 

You should remove it to make it easier to work on and to remove the antenna cover it has to be off the laptop, a wild guess would be the antenna cover is over the bottom of the bezel.

 

The CS staff do not know much. I emailed after 3 days because my order was "completed" but never sent. The CS rep told me it would be shipped in about 2 weeks after it was due. Needless to say I wasn't happy. My laptop ended up arriving in the proper windows regardless. So take what they say with a grain of salt.

Hopefully it will ship quickly as they say.

 

Where are you from out of interest?

Here in the UK when I've ordered from Dell in the past - when I ordered the Inspiron 15 7559 early last year directly from Dell, the website stated a 5-7 day shipping window and it was built to order in China within 24 hours of ordering and then dispatched to a Dell distribution centre not far from where I live, the transit time from China to the UK took just over a week and then delivery was made to me directly from the UK distribution hub within 24 hours of them receiving it from China.

When I purchased a 9550 from Dell directly late last year, the website stated ready to ship within 48 hours of ordering. After placing the order it did indeed arrive a couple of days later, but this was mainly down to the fact for that particular 9550 configuration they already had them in stock in the UK and it was dispatched directly from the UK distribution centre near me.

Liam

 

Here in the Netherlands I ordered the XPS 15 (4k/32/1TB) on monday, march 27th and the laptop was delivered 8 day's later (was shipped from China on the 29th).

 

Thanks!
Back in 2013, I returned back an AW17 and ordered an AW18, which had 2-3 weeks waiting time. The CS rep back then escalated my case and it was delivered just 7 days after placing the order. However, I was lucky, as the rep was brilliant (she organised the collection and order of the next machine for me in no time).
With Dell you need to hang up the phone a couple of times to get good support, some really go far and beyond to help you out, but -maybe, even the majority- others will lie/give generic answers to you. Also, never talk to their pre-sales team, unless to get a better discount than you can with vouchers. They lie a lot and once you place an order, more often than not, ignore you.

I am currently residing in the UK, but originally from Cyprus to answer your question.
In 2013, I ordered an AW17, which arrived within the delivery window promised by the sales rep. I returned that and got an AW18, which was custom built, but still arrived from China after 7 days from ordering. However, that order was expedited by a sales rep.
My worry is that as I am flying on the 7/5 and the EDD is the 2/5; I will much rather have ~7 days to test the machine and if needed -which I hope I won't- ask Dell for any repairs.

 

Apparently there is a reason for this:

http://en.community.dell.com/support-forums/laptop/f/3518/t/20008702
https://blog.startech.com/post/thunderbolt-3-the-basics/

 

Interesting thanks for the info. I didn't realize tb3 speeds degrade at a certain length.

Sent from my Nexus 6P using Tapatalk

 

Same Problem on my 9550, it's a loud crack or something.

 

A bit strange though as "active cables" usually mean powered cables, which in this case shouldn't be a problem.

 

Further findings from this evening - I went ahead and ran the DDU tool as advised and instructed by Gonzo originally (many thanks indeed for that mate!), It ran without a hitch and then I installed the Intel 4590 drivers.

After the final reboot the system seem to ran fine for around 2 hours. However, upon then unplugging the laptop after a full charge, sadly the BSOD returned within 20 minutes after unplugging.

This may well indeed go to show that that the laptop will ONLY BSOD's when running on battery power... Interesting. Still, I'm just about out of ideas again.

Liam.

 

At this point you may want to install a fresh version of windows 10 and only install the Dell software you want (explained in another @GoNz0 post here with an image containing the appropriate dell drivers: http://forum.notebookreview.com/thr...ean-install-guide-custom-iso-download.789769/). If you do this, I would make sure you update the Intel display driver in the same manner you did before.

If this is reproducible and you can demonstrate it, I would call Dell. You may want to call them anyway.

I had two blue screens the first couple days I had the laptop . I ended up wiping it and updating it with the standard creators update and installed the drivers myself. I haven't had any blue screens yet but I've only had the laptop for about 10 days. We'll see how things go over the next few months.

 

I totally nearly forgot to mention earlier - I also attempted to install the latest Creators Update via my ISO USB last night, it installed fine but overall performance when it reached the desktop was incredibly buggy and unstable altogether, locking up & the start menu being unresponsive at all - very similar symptoms overall to what has been reported on the Creators Update thread on here.

Tonight I did in fact attempt to install the latest clean ISO that Gonzo has uploaded (again, many thanks) as well - sadly the Windows setup failed at 25% stating that required files were missing and couldn't continue... Strange one that.

One last thing that occurred to me when last using the laptop an hour ago, ever since I've owned it and been navigating in & out of the BIOS, my SATA config is set to AHCI - I thought by default it's supposed to be RAID ?? Even resetting the BIOS to factory default, it still stays on AHCI! It's making me wonder if the laptop doesn't like it overall because it's set to AHCI all along...

Liam.

 

Blue screens are incredibly frustrating, but if it's still the "VIDEO_DXGKRNL_FATAL_ERROR", it is still most likely the HD 630 driver.

I had a few BSODs, both the "VIDEO_DXGKRNL ..." as well as the "DRIVER_POWER_STATE_FAILURE" a few times early in my use, but after a wipe of the SSD, and then installing Windows 10 Creator anew, and then allowing Windows update to grab audio and other drivers, and then manually updating to 4590 and then 4627, I have had no such problems since. Plus, I switched to AHCI in bios before the wipe and new install.

Basically, following what GoNz0 recommended:

http://forum.notebookreview.com/thr...ean-install-guide-custom-iso-download.789769/

Only minor differences from GoNz0's guide, in my case was, I used a basic Windows 10 Creator ISO; I only deleted and created (wiped) the main partition (partition 3) rather than all the partitions; and I manually updated to 4627 as well (Gonzo recommends staying with 4590). My bios is also on the latest 1.2.4.

So, if you haven't tried yet, definitely worth the try. At least, worked for me.

 

So I am about 5 days away from not being able to return my XPS 15 and so far it has been great. My only issue as mentioned before on the forums is my power button does not seem to sit 100% properly and feels like it slopes to the left slightly. On my XPS 13 the power button sits flush or slightly below the deck of the laptop, but on this XPS 15 it is more or less flush on the top left and slightly extended above the deck on top and bottom right side. I do not have another one to compare it to, so I am not sure if the 15 is supposed to be extended slightly or if my unit has a small defect. The button works with no issues, but I am very particular when spending this much money on a computer.

 

There is a lot of new drivers for 9560 on Dell's website, the most important one is for Intel Graphics

NEW DELL DRIVER FOR INTEL GRAPHICS (Version 21.20.16.4574, A02):
http://www.dell.com/support/home/us...-15-9560-laptop&languageCode=en&categoryId=VI

 

Should average users wait to hear more experienced people assessing these new updates or should we load them right away? For those of us running 4627 or 4590, should we still update to this graphics driver now?

Also, anyone experience the annoying 'to skip disk check, press any key' on some startups? If I don't press a key it then does some kind of 'repair' in the span of a few seconds but the computer seems to run normally regardless. What gives?

 

Dell are still one behind 4590 so it may still slicker

 

Many thanks again for your input on this.

I've also reported these finding to the eBay re-seller I got the laptop from originally, his communication from the start has been excellent with the various queries I threw his way and just on the off chance that he may also be able to advise on a solution behind this if he's came across this with any other of the laptops he sells on (He's basically a Dell Outlet seller, but on eBay & is a registered partner with Dell).

I will give GoNz0's clean ISO another go tonight from scratch and see how I get on. Though before I do that, I think I may give the new Intel drivers that Dell released yesterday that other members have been reporting about just to iron that out for one last time on my current factory image (Thank goodness for knowing about Macrium Reflect, it's been a life saver for restoring my original image when I've been stuck).

Liam.

 

The average user should never change a working PC

 

I guess you mean flicker?

 

Hello zbook studio g4

http://www.windowscentral.com/hp-zbook-g4-mobile-workstations

bye dell

 

Fair enough

Are Dell drivers automatically updated via Dell Update, Windows Update, or ONLY directly by users? What are the best update approaches and settings for these average users? Should we just enable Dell update and automatic Windows updates and hope for the best or is there still some degree of involvement and monitoring for new drivers that should be done?

 

I was about to buy this laptop but the Thunderbolt 3 port being x2 kills it... @Eason is the zbook studio g4 thunderbolt 3 x4?

 

What does that add that makes you choose it over the XPS15 that the G3 version didn't have already?

 

Giant bezels make it a no-go for me but thanks for info

 

You know the Quadro M1200 is a 960m right?

 

A bit better than one, but yes similar performance for games. It's what the Precision 5520 has.

Full-speed TB3, Kaby Lake, bigger battery, better logo

it's got 2 Tb3 ports, so that defaults it at x4.

 

There is still lagg in chrome with the new Intel HD drivers from the Dell website, so i will go back to the one from intel.

 

Yeah, Creator Update and/or Dell Update set the HD 630 driver to 4574 : lags and freezes in Chrome went back.
I reversed to 4590.

 

Battery of G3 / G4 is way smaller than Dell's 97wh. But they support 2x M.2 SSD, AFAIK.

 

So only full TB3 then compared to the XPS? Now ,don't get me wrong here, I can see reasons to get the HP instead of the XPS, but then the same reasons would probably have been in favor of the G3 versus the XPS also.

 

What do people use the TB3 port for? I've read about various use cases (external GPU, fancy external monitor and Dell's dock or a similar method of conversion into multiple other ports), but they strike me as rather specific to people who own fairly expensive hardware that I don't really need. Is there a more general use for this thing?

 

I made a separate audio thread regarding audio optimization but am curious if anyone else is experiencing headphone recognition issues specifically? I have had it with two different drivers. Have the latest Realtek driver that Dell posted yesterday now. Usually a pop up asks me which device I am plugging in but now it's not asking anything and sound just plays out of speakers. I have reinstalled the driver twice. Sometimes I can get it back to the stage where it gives me the pop up but then it eventually just goes to ****.

 

Pop-up problem has already been answered in this thread, but to reiterate, just disable "Realtek HD Audio Manager" and "Wave MaxxAudio Service" from the start up menu. (Windows+X, T, "startup" tab). Once they are disabled, you won't see pop-ups each time you plugin your earphone.

As for the drivers, no need to use the ones posted on Dell. Just uninstall all audio drivers, and then use "Windows update" to grab the latest ones. That suffices to make audio work with all speakers, internal and external, earphones, etc.

 

I think, most people argue in favour of having it for future proofing. At the moment, I believe, the most common use of the TB3 port is as a mini DisplayPort to hook-up external screens with mDP->VGA and mDP->DisplayPort. Unfortunately, it appears that Intel charges quite a bit for TB licensing. Yet, a TB accessories come down in prices, it might be more likely to buy/use one of these -currently- expensive accessories.

 

Mainly you need it for one or two 4K external displays @60Hz, that's over DP so the 2xPCIe is not a problem for this.
Over PCIe, which is restricted to 2x (but older PC cards were even more), yes you can connect an external GPU, or anything you'd otherwise want to plug into desktop's expansion ports, like big fast external storage, data acquisition devices, etc.

 

When you say uninstall all audio drivers...does all = intel display audio + NVIDIA Virtual Audio Device + Realtek Audio? Anything more or less? So after that, just run windows update before restarting?

 

Another update behind my BSOD debacle...

Before undergoing another clean install I decided to give the new Intel 630 drivers that Dell uploaded to their website yesterday with my existing Macrium imagine that I created during day one of ownership (factory state installation), complete with a DDU clear out beforehand of the other drivers. Sadly the new drivers didn't cure the problem and a BSOD was still presented within half an hour of use.

I then decided to proceed with the fresh install once again, but this time with the Creators Update directly from the USB creation tool from MS. I did however beforehand try and install Gonzo's clean ISO version but some reason but 9560 simply would not detect my USB drive itself as a bootable USB with this clean version of the ISO - I'm pretty certain that it's something to do with USB drive itself as I've ran into this same issue in the past with my old 9550 and custom build ISO's (Though ISO's directly from MS & using the media creation tool, never a problem) but I didn't want to mess around with the BIOS too much this time around to workaround it, and so therefore wiped the USB drive once again and installed the Creators Update ISO directly from MS.

The installation process the first time around halted at 91% and stayed there for half an hour, I eventually decided to do a reboot and then realised that the laptop wasn't plugged in the entire time of the setup... I imagine this may of conflicted with the installation due to the laptop naturally running on power saving features controlled via the BIOS. The second attempt with the laptop plugged in went smoothly.

Once getting the setup out of the way I skipped everything and especially the wifi, just so Windows wouldn't automatically install drivers in the background. One by one I installed all the drivers myself, but this time going ahead and installing the latest Intel 630 driver from Dell again just in case it may have added compatibility for the Creators Update. Once everything was setup the laptop ran fine for the first 90 minutes while it was plugged in. Once at 100% I unplugged and the laptop was still stable for over 90 minutes, I then decided to give HWMonitor a check over at the new idle temps with a clean install and within a minute it presented the same dreaded BSOD!

Back to the drawing board, I then gave DDU another clean and this time installed the latest version directly from the Intel website, which I believe is version 4627. There we have it as of 19:30PM this evening and up to now at 22:30PM - so far, no BSOD!

Just before I finish... the screen went black just now... sodding Windows update has backdated the driver to 4574! Better get it changed back again and disable automatic driver updates.

Liam.

 

Hi to all. There is a way to recharge the xps using the type c port??
It's possible to do it using a cable connected to desktop Pc?