XPS 15 9560 owners thread.

So if it shows C: as SSD and is set to optimize weekly, I can assume it is doing it the 'right' way so nothing to change?

If you want a sleeve with a shoulder strap, here is a decent one: https://www.amazon.com/Inateck-Shou...9107&sr=8-1&keywords=14+inateck+with+shoulder They have without the strap too but it's a nice addition and you can easily swap it on and off.

 

Install the 4590 video driver. Find the discussion in this thread posted by @GoNz0 on how to force the install and saving your changes (see http://forum.notebookreview.com/threads/xps-15-9560-owners-thread.800611/page-188#post-10506878). The default video driver is buggy and it was real laggy opening and closing windows for me.

 

Yes, leave it as it is.

Thanks. The 14" is enough?

 

https://www.amazon.com/gp/product/B01MDTCGCP/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

The one above was recommended earlier in this thread, and I've found it to be a surprisingly almost perfect fit! But it has padding, so slightly thicker than just a fabric sleeve.

The Dell one does not have good reviews, mainly cause it provides little to no protection. But sleek it seems.

 

Of course. Wasn't that why we brought an XPS? A 15.6 notebook that fits in a 14 inch chassis!

 

It fits pretty easily in the 14" sleeve. Not overly loose or anything as I see someone mentioned a 13" but as far as I can tell it just fits comfortably in that 14".

 

Thanks all! The Procase and the Inateck appear to be more or less the same.

I also thought of this: https://www.amazon.co.uk/dp/B00KYN3974/ref=twister_B00Y8277WU?_encoding=UTF8&psc=1 anyone got any experience with it? I am not a big fan of having zippers, as I prefer something fast and easy to take out from and put back in.

 

Yeah well I had been drinking!

 

If you have an SSD defrag is disabled and trim is run instead so you can't turn off what isn't on.

If you have a platter drive then you need it on really.

Refurbs are handled by a 3rd party company without much of a clue tbh, if it turns on it is sold on, if it needs wiping then they are such twonks that with the hybrid systems they install windows on the 32gb cache drive ffs!

I have a really nice Berghaus Terabyte 25 daysack, a shame they don't make them any more. It has D30 shock foam and has survived several flights and long car trips packed in the boot. Perfect fit in the laptop compartment.

 

Don't make any changes to defrag settings ....
New OS versions is smart enough to not defragment data on your SSD drive. Also trim is enabled by default - no action required. Concerning defragmentation - modern SSD already have sort of defragmentation/optimization implemented on firmware level which taking into account a lot of hardware characteristics... including SLC<->TLC feature (when part of unoccupied TLC used as SLC to boost write operations, but then need to be rewritten again as TLC by drive itself)

 

I'm a bit frustrated after updating the BIOS successfully, my sleep problems continue. I was advised to check out the event viewer so I am posting all error, warning, and critical events that occurred when I closed the lid (set to sleep). The only other piece of info I can give is that it seems like I can close the lid for just a short period, come back, and it will wake up from a normal sleep. But after a longer period (this last time was 6 hours but happens in less time too), it always seems to crash and restart.

I also got a "To skip disk checking, press any key" warning under the Dell logo on startup, and then it 'fixes' something if I don't press a key (if I do press a key it appears to then startup and the computer works normally). This has also happened to me many times for weeks. Anyway, I'm at a loss on what to do. Here are all the system events that occurred when I tried to start it just now:



The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.



The CldFlt service failed to start due to the following error:
The request is not supported.



The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0.



The previous system shutdown at 9:38:27 PM on ‎4/‎27/‎2017 was unexpected.


Windows failed to resume from hibernate with error status 0xC000009A.



Those were the events that happened when I tried to startup the machine. Here are the last warnings that occurred about 45 min before closing the lid. No other warnings, errors, critical are listed until I tried to startup my machine 6 hours later so it appears no problematic event occurred at the moment I closed the lid:


The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 4 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.

The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report.


I've done a lot of googling and am at a loss. These events don't mean anything to me and the only 'solution' I found was to update the BIOS, which I did and it hasn't stopped the problem. While I appreciate the Powershell solution I was suggested, it didn't work for me and I am hoping to get to the root of the problem here. Any thoughts would be extremely welcome.

 

Already has that installed but thanks for suggestion.

 

*headpalm* I am glad I paid a bit extra for a new model now. I get 15% at the Outlet, but I thought it was worth ~200 to get a new model plus some AD warranty.

Oh shame. I recall someone else was telling me good things about Berghaus. My current backpacks are either my photography bag, with not much space for anything else other than a laptop and camera/lenses, and my Alienware Orion 18 (which survived quite a bit).

 

Have seen similar problems with my machine as well although I haven't had time to really look into it.

 

I found the audio was keeping my laptop awake and sometimes Macrium reflect if anyone uses that?

 

Same here as well mate in the end - even though originally I did purchase a manufacturer refurbished unit originally it makes me think that particular one was returned by the original customer for the sole reason of being faulty, and then when it was back with Dell / third party supplier they probably didn't check over it enough to disapprove it. It's made me think twice about buying manufacturer refurbished units again but it was a blessing that Dell had that 12% offer on this week which enabled me to purchase a brand new unit right away for the same money that I paid for the refurbished unit.

... However admittedly after purchasing the brand new unit from Dell with the 12% discount, I started kicking myself a few hours later after the dispatch email as I then discovered the student discount online that I could of also used on top and saved another £180 off the price

Liam.

 

You should ask Dell for the money; I bought mine the week before the 12%, during the Easter Sales (which is why I went with the 32GB/1TB option) with the 10% discount. When the 12% was out and found out that it stacks with the 10% I was furious. I called Dell and they refunded me the difference.

Call them, tell them that you didn't know about the discount and now you get second doubts etc etc. It costs them more if you return it.

 

Is it possible to use the ram of the XPS 9550 in the 9560?

 

Yes, been there, done that

 

Your logs tell us fek all about any issue i'm afraid, to piss you off even more the following are generic windows bugs that can be ignored and are found on the majority of systems.

Code:

[B]The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.



The CldFlt service failed to start due to the following error:
The request is not supported[/B]

 

Look at speeds of memory sticks ...
intel's 7th generation processors can work up to 2400 while 6th just 2133 (as far as I remember)

 

They still work fine at 2133 speeds on the 9560 though, in fact I just remembered I made a thread on it.
http://forum.notebookreview.com/threads/quick-and-dirty-ddr4-speed-tests.802492/

 

On Device Manager -> Storage Controller which controllers do you see?

 

What do you mean 'tell us fek all'? You mean the logs don't say anything relevant? Is there something else I can go look at and paste in here?

 

Sure ... just to make sure people know that there are difference between memory installed in 9550 and 9560.
Difference isn't huge ... but exists.

 

Nothing at all i'm afraid.

 

Well I had an interesting phone call with them earlier on but I took a different approach on the situation, instead I went down the route with complaining about the fact that mine has got the LITEON SSD & not the Samsung one. After a 20 minute or so conversation trying to explain to the chap the differences between the drives & how the Samsung is superior to all the other drivers he seemed stumped but then compiled a report for his manager and said he would call back.

Fast forward a couple of hours later he rings me back and puts me through to his manager, straight away his manager tried to relay what the other advisor mentioned but I wasn't having any of it and wanted a satisfactory resolution or I would be returning the laptop for a refund... He put me on hold for a few minutes then came back to me offering to replace the SSD instead of a discount to which I still did not accept, he was even willing to have it sent out to me for me to fit it myself to which I agreed... However 30 minutes later he rings back stating that they do not appear to have anymore PM961 drives coming back in stock in the near future and simply offered to return my unit for a full refund.

I still said I was not happy and especially taking into account that I had been led on about replacing the drive when in fact they won't have anymore stock for the foreseeable future. He agreed and asked for me to leave it for the weekend and they would keep the case open, and come next week he will try and escalate the case further for a resolution.

Liam.

 

All of this for something you'll never be able to notice? Awesome.

 

Sometimes it is about ruining the day of a Dell manager for the fun of it.

 

Right, that's how we keep costs low... Oh wait.

Dell has a hard enough time dealing with their own actual screw ups, I guess I don't see the need to waste their time/money and your own for something that won't change anything.

 

Not sure what's upset you today but at the end of the day Dell sent out initial review machines with a high spec drive then start throwing any old crap in after that along with the usual false promises to resolve it. They keep digging bigger holes and need to up their game.

 

Well said. This is another point I raised to them over the phone as they challenged me about my claim on the fact of the Samsung drive being superior and their excuse is that when we, the customer do not get to pick or choose the SSD drive brand when deciding over a laptop via their website.

While this may be true to some extent, at the same time it's a bit of a insult that like GoNz0 pointed out - during the release samples sent to reviewers, they cherry pick the specs so that the reviewers get the very best of the bunch and then when the release is in full swing to the buyers market that soon goes out of the window.

If for instance I was using the laptop for intensive read / write tasks as part of my work, the said spec with the Samsung SSD is paramount - and at the end of the day a lot of the potential buyers like myself will be going by the detailed specs that are reported on the likes of the Notebook Check reviews while contemplating a purchase... And for a £1600+ laptop I'd expect the best, just like any other customer - lastly at the end of the day Dell themselves promote the XPS as their premium flagship model.

Liam.

 

It is on par with the "pricks" I dealt with a couple of days ago about the battery wear level, is it my problem it is 10% wear out the box, no, is it my problem I bought a laptop advertised as a 97wh that in fact is showing itself as a 85wh, no. Do I have to sit on the end of a phone listening to a patronising prick of a tech followed by his manager telling me this is normal, no I fekin well do not. If this is the case sell the bloody things with a 110wh battery advertised as a 97wh to cover this "flaw" with the batteries.
This isn't a £399 budget bit of kit as you say it is a £1600 top of the range bit of kit.

 

Component lottery is -unfortunately- common across all manufacturers (even Apple) for all components. It is even worse when the difference isn't on the speed, but also quality. I recall when the rMBP was first launched, the LG panels where vastly inferior to the Samsung ones as they had a yellow tone, ghosting, and eventually burn-in. In a way, even our CPUs are different -different OC- thanks to silicon lottery. OEMs know this and thus why they advertise only the high-level specs of the components. They remain legally compliant, even if the consumer may not get the best/comparable experience with other users. I personally gave up "hoping to get the X make" of a component, but I agree, the difference in performance in this case is substantial. I think that sending the reviewers the ones with the Samsung SSDs is cheeky.

It might worth pushing them further a bit and see. If you get nothing, you can always give it another try in a few weeks through their tech support.

Oh, can you do me a favour? If you go to your Device Manager and expand "Storage Controllers", what do you see?

 

@GoNz0

Do u know if its possible the replace the touchscreen cable thats attach to the screen?

 

I'm not in front of the laptop tonight but if it's the right section of the device manager I'm thinking of then it'll be listed as "Intel RAID controller". I remember on my old unit that it was listed along the lines of "Standard NVME controller" as it was set to AHCI mode.

Liam.

 

There were two Intel controllers listed on mine and I removed one, following some instructions online, to switch from RAID to AHCI without re-installing Windows. The machine works (it is still on RAID unfortunately), but I can only see the Intel and MS generic one now.

 

Not without removing the screen from the lid. And no that isn't an easy task

 

Nothing has upset me, I just think it's funny that people are so concerned about the SSD in their machine. The reviewers got what all of the initial 9560's came with, it wasn't bait and switch, it's what they had. The NAND shortage likely plays a role in what SSDs even someone like Dell can get their hands on. The nearby Microcenter has a ton of 4k 9560s with pm961s because they have had them forever.

I seriously doubt your intensive read/write tasks will be any different with the fast lite-on drive vs the pm961. They are nearly identical speed wise, and I would venture to say unless you are running a SQL database or something there would be no way to tell. If it really makes that big of a difference you need to invest in a SM961 or 960 pro.

 

Well, they didn't reduce the price to account for the lower spec and more importantly lower cost drives whilst at the same time increasing the price of the machine.
The nand shortage is bull, plenty out there and Samsung who make them certainly are not short of stock, it only affects the other companies who buy samsung parts to put on the SSD's they produce. Samsung are one of the few companies who are not at the mercy of other companies for parts so the only reason Dell are going elsewhere is to save money.

 

I doubt dell pays less for a Toshiba xg4 than they do a PM961. The NAND shortage may be bull, but prices for anything memory related are through the roof. I paid 55 bucks for 16GB of DDR4 two years ago for my desktop, that same ram is $135 now... It was pretty well known before the shortage hit, and prices went through the roof, I don't think it's quite as fake as you say.

 

Can anyone confirm if a SD card sits flush with the chassis when it is inserted, or does it stick out a bit? Does anyone have a picture with one inserted?


Sent from my iPhone using Tapatalk Pro

 

sticks out 5mm

Sent from my SM-G920F using Tapatalk

 

Thanks for letting me know.


Sent from my iPhone using Tapatalk Pro

 

Hhmm it's slightly odd that you had two Intel controllers appear after the switch over, as long as it's working ok now then there is probably nothing to worry about.

Liam.

 

Hi all, have a 9560, i7 FHD, I've got the latest bios and all the latest drivers however I've noticed that whatever the situation (plugged in, unplugged, charging, full) the fans are always spinning at 2500rpm. Is this normal? My CPU and GPU temps are sitting at around 35C/40C...

 

Hey guys,

I installed 2*8gb ballistix ddr4 2400 ram into my XPS 9560, and when I turned it on it blackscreened (no logo, fans spin up then it turns off). I tried putting the stock RAM back in to see if the new RAM was the issue, but now I'm stuck with a black screen on the stock RAM too.

Any ideas on what caused this or how to fix it? Didn't see any static discharge and I took measures to make sure I was grounded so I'm quite sure what happened.

 

Try holding the power button for at least 25 seconds and see if the charging lights change to indicate it is going into BIOS recovery, failing that take everything off the board and follow the usual PC troubleshooting. After that call Dell.

 

Holding power (as you suggested) fixed it. Thanks for helping me out +2

 

Just looking into an explanation into the following regarding my battery on my new 9560,

I got around to undergoing the first full charge of my battery yesterday after purchasing the laptop (excluding the first out of the box charge, which doesn't really give you an idea of the battery's potential once charged). Once the laptop had drained to 5% Windows then proceeded to shut down, and then when I powered it up again I left it sitting in the BIOS until the battery was down to 2%.

I then plugged in the charger and left it to charge. Before charging and after the very first out of the box charge the other day - my report stated that the full charge capacity was at 95881mWh / designed capacity is 96991mWh. However after this first charge yesterday I was able to achieve a new full charge capacity that matched the designed capacity of 96991mWh.

Fast forward to this evening and after 9 or so hours of using the laptop for bits & bobs today and I'm down to 5% so I plug it in when Windows powered down, but upon just checking in HWMonitor - my full charge capacity has changed again but lowered to 94073mWh - why would this be the case?

Liam.