XPS 15 9570 Owners Thread

My laptop is not under warranty. I tried using DDU to uninstall nvidia and reinstall but it hasn't worked for me. When I do a clean install of Windows, the GPU shows up in the device manager as hidden, but I can't do anything that will update it's drivers, there was an error code that the device is not connected or something like that. Could my GPU have died somehow? I was cleaning my fans and doing some bios/windows updates and before I know it, my nvidia card was no longer being detected. I will try the driverstoreexplorer thing though. Everything is up to date on my system from bios to windows updates. I have tried nearly everything I can find online, and it seems other people also have had this issue with other models. Also, I undervolted my XPS 15 and GPU as well before this but I've done it for a year and there has been no issues.

 

I did this and it shows no nvidia drivers.

 

Anything is possible since did you make sure to discharge yourself of static first. I managed to kill either my Intel CPU and/or nVidia GPU when I was trying to fix the fan and repaste 2 years ago on a ASUS machine but that was more likely due to either the rubbing alcohol not being dried due to the Kapton tape they used which I didn't remove or the Arctic Silver 5 thermal grease was being a electrical conductor and shorted one or both chips as I had to get a new motherboard and new faster CPU which is socketed while the GPU is soldered, I didn't verify if the CPU was bad or not.
The machine worked for 2 minutes after I fixed it. Ofcourse the battery was at 0% so I kept powering it up until I can no longer turn it on which may have corrupted the BIOS, hard to say.

If a clean install shows the GPU as hidden, that means it is detecting it except something is wrong with it. That's why I suggested using a Linux that runs on USB flash since Linux should see the GPU and if it doesn't, you know the GPU somehow died.

Also, another thought is enter the BIOS config utility with F2, then click on that restore button and select "Restore to Factory Settings", not Restore to Default and then configure the BIOS the way you want it and then boot and see if it makes a difference.

 

Remove all your undervolts until you get this sorted.

Are you undervolting with ThrottleStop? Are you running the stock Dell bios?

Did you recently update the BIOS? If so, I would try flashing to an older BIOS that was stable. Dell's QC on BIOS releases is poor. Flashing BIOS is always a risk on devices.

If you had the laptop open for cleaning it is possible static electricity was a problem.

 

I disconnected the battery when I was cleaning that was about all that I did while I was cleaning. I've tried the BIOS reset to default factory settings, whatever the solution is, it's not simple because I've followed many online guides and people who have had this issue. I will try the linus on the usb though.

I am undervolting with throttlestop but I am not running the stock Dell bios. I am currently on the newest version of the BIOS since I factory reset and updated all my drivers after trying to solve the issue with the old bios version and before windows updates. Well, if it was static electricity that killed it, I am very depressed. But otherwise I hope this is some kind of software issue.

EDIT:
I may or may not have found something!

When running a diagnostics test on the Dell Driver website, it detected that there was a failure on my Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901. For those of you with an XPS 15 9570, can you confirm if this is in your device manager, maybe this is the reason why my GPU is not being detected and I need to update these drivers or check the hardware connection. Thanks!

 

Don't run ThrottleStop while you are troubleshooting this issue. The software is great but you need to remove all variables.

I would run an older BIOS version from a while ago that was stable for you for months.

You can try running Dell's ePSA Pre Boot System Assessment. That may give you more colour on failures. There is a short and a long test.

Binkidesu appears to have had the same problem. See how he hard reset his system
https://www.nvidia.com/en-us/geforc...-in-device-manager-on-laptop-can/?topicPage=3

 

I tried doing a system assessment by pressing F12 one time and it didn't detect any issues. I looked at every solution in that forum but it didn't work for me.

 

Sorry about that. I think Dell has renamed the system tests " SupportAssist Pre-Boot System Performance Check"

https://www.dell.com/support/kbdoc/...cs-supportassist-epsa-epsa-or-psa-error-codes

Error codes can be decoded here (for example: 2000-0142)

https://www.dell.com/support/diagnose/en-us/Pre-boot-Analysis

 

Yeah, it's just unfortunate. I've tried nearly everything.

 

You can check the forums for techs that have some expertise in XPS laptops. IIRC, there are a few guys from the UK and US that are on youtube. On the forums here, I referenced a German guy who specialises in bricked XPS models (if you search my name I might have referenced some of these people).

Another alternative is to replace the motherboard.

The 9570 is not such an old laptop, so may be worth repairing. I'm on the fence there as 2021 GPUs, CPUs, and screens have improved (significantly in some cases) but that depends on your usage scenario.

My 9550 is a tank although the keyboard is sticking a bit with some numbers so maybe that needs to be replaced. It will go obsolete with Windows 11 (even though the same CPU was common in c.2020 laptops).

 

Has anyone tried firmware 1.20. Is undervolting still working?

 

I haven't been able to get undervolting working for ages and couldn't be bothered reverting to an old bios to do it.

It's a bummer because you really notice the difference when running things even like a simple virus scanner which used to take less than 10 minutes and now takes 20.

 

Yes, I updated to 1.20 and didn't lose undervolting. However, I had restored undervolting in previous BIOS updates using the factory reset bios method. This update hasn't deactivated undervolting for me.

 

What program do you use to undervolt with?

 

Thanks

 

Can confirm it still works with 1.20.0

 

I have a problem with the monitor of my xps 9570.
There are some dark vertical bend especially with white background.
Look at the attached file to see what I mean.
If i increase the brightness of the monitor to maximum it is no longer visible but this isn't a solution.
Does anyone know what the problem is?

 

@pilililo2 you tested 1.21.0 too?

 

No, not yet. But I will try as soon as I can.

 

New BIOS released 1.22.1, 1.22.1

Fixes & Enhancements
- Firmware updates to address the Intel Security Advisory INTEL-SA-00562 (CVE-2021-0157).
- Firmware updates to address security vulnerabilities.

 

I have a question, I noticed that in the latest drivers for the 9570, there is now something called the Fusion Service which I had not seen before. However, it seems that when one installs the Fusion Service, it also installs the My Dell app which makes installing Dell Power Manager Service impossible as it will not install once it detects My Dell is installed. Has anyone actually used both? Is there something that Dell Power Manager Service offers that My Dell does not?

Also, does anyone have a good guide on how to undervolt with Throttlestop? Thanks!

 

The ThrottleStop Guide (2019)
https://www.ultrabookreview.com/31385-the-throttlestop-guide/

 

I advice everyone to install the latest Intel iGPU beta drivers 30.0.101.1121:

https://www.intel.com/content/www/us/en/download/19387/intel-graphics-beta-windows-dch-drivers.html?

It seems to finally fix the dwm memory leak. Make sure Windows doesnt roll back the drivers.

 

Guys i just ordered Ugreens Gan 100W usb c charger so that i wont have to lug around that official dell brick charger. But im reading that dell only supports its own properitary charger if you want to get more than 65w? What kind of ******** is that? Has anything changed since then or am i expected to charge up to 65w when my new charger arrives

Cause this will be such a letdown

 

Thanks, only this won't work for Windows 11 for anyone who has Windows Subsystem for Linux and possibly Windows Subsystem for Android.

 

Guys please, i wil be getting my charger tomorrow and ill have to return it if indeed dell cant draw more than 65w from it. Can you tell me if theres a bios revision or i dunno something that can fix this

 

I don't know the answer to your question and many may not either. I ran into that issue with some of my other XPS laptops and my 100W GAN charger. My suggestion is to try it and return it if it doesn't work out.

Here is a link to my thread:
http://forum.notebookreview.com/thr...aptops-and-third-party-usb-c-chargers.833295/

 

I have found the Dell XPS chargers to be excellent quality IME.

I would assume the big Dell chargers meet safety & performance standards from several countries and that would be printed on the supply. They may use premium components which presumably deliver smoother power to the laptop and better protection from voltage spikes. Bigger caps to smooth power might be one reason for the bulky size. High quality chargers may extend battery life as a bonus. And may use less electricity as they are generally better engineered and built.

Power supplies matter a lot for mobile phones too as the batteries are so expensive to replace these days. YouTube has plenty of power supply teardown videos and the unbranded stuff is generally garbage. Surprisingly, some of the Amazon stuff was disappointing too.

I know power supply comments are somewhat off topic but @custom90gt 's thread is closed.

 

I did open it back up if anyone wants to update the thread.

 

Ok so i just got my 100w charger today and this happened





Thank you dell for letting me waste my money you bastards

I mean whats the point of having a usbc charging port if only their proprietary adapter can fully charge it which is the same size as their heavy ass AC adapter, and have every other charger go up till 65....

 

I also got an orico usb 2 sata converter, supposedly with usbc 3 gen 2 and it has worse speeds than the one i got 10 years ago. The usbc port seems to be useless. And im also starting to think that dell xps are bad premium products ive bought 2 so far and they feel like wasted money. Compared to and hp that i got for 400 euros and i use everyday and drive it to the max

 

Does anyone know where to get newer working Intel SST (Smart Sound Technology) drivers in response to this that works on the XPS 15 9570?
https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2#2746msgdesc

I managed to find v10.29.0.6367 from Microsoft Update catalog which is the latest available for Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller which still would not install if you just browse the folder but it needs to be manually selected with Update Driver, Browse my computer for drivers, Let me pick from a list of available drivers on my computer for the following devices:
Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller
Intel (R) Smart Sound Technology (Intel (R) SST) OED
It didn't work.

My original drivers were:
Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller is v10.23.0.2427
and
Intel (R) Smart Sound Technology (Intel (R) SST) OED is v10.23.3349.219
If I changed it to:
Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller is v10.29.0.6367
and
Intel (R) Smart Sound Technology (Intel (R) SST) OED is v10.29.0.6367
Intel (R) Smart Sound Technology (Intel (R) SST) OED would have a problem with:
This device cannot start. (Code 10)
Mismatch configuration (production / engineering).

If I changed it to:
Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller is v10.29.0.6367
and
Intel (R) Smart Sound Technology (Intel (R) SST) OED is v10.23.3349.219
Intel (R) Smart Sound Technology (Intel (R) SST) OED would have a problem with:
This device cannot start. (Code 10)
Mismatch configuration (production / engineering).

It would only work correctly with:
Intel (R) Smart Sound Technology (Intel (R) SST) Audio Controller is v10.23.0.2427
and
Intel (R) Smart Sound Technology (Intel (R) SST) OED is v10.23.3349.219

The v10.29.0.6367 are Lenovo branded and I have a Dell XPS 15 9570 and Dell does not provide any Intel Smart Sound Technology drivers.

 

Not sure what youre talking about. I also still am on 10.23.0.2427 and use Windows 11 since 3 months with zero (sound) issues, no bluescreens or whatever which is described in that link of yours. So yes, 10.23.0.2427 is the last one, and it works fine on my 9570 with Windows 11.

 

Mybe because they don't trust it? Fire and smoke ain't fun. And can lead to injuries and serious harm.

XPS 15 9570 Sparked and Burnt www.dell.com/community

2nd time have its charm.
The worst part about this is that I have had this exact same issue a little over one year before this incident, and when speaking to the repair people they assured me that this was a very rare occurrence and shouldn't happen again.

 

Guys my usbc port gives me weird speeds on my usb drives. I get worse results than connecting to the normal usb3 port.

Are there any particular deivers i should use to get better speeds and throughput

 

Can have all kinds of causes. Buggy TB, buggy TB drivers, overheating and throttling, incompatibilities with your drive, wrong / buggy cable.

Are you on Win11 and """latest""" TB drivers ?

https://www.dell.com/support/home/d...0&oscode=w2021&productcode=xps-15-9570-laptop

 

New BIOS released 1.23.0