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    XPS 15 L502x two-finger scroll stopped working

    Discussion in 'Dell XPS and Studio XPS' started by daver160, Feb 28, 2017.

  1. daver160

    daver160 Notebook Deity

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    I recently replaced my HDD with a SSD, and since then the two-finger scrolling has stopped working. This is even after re-formating and re-installing Windows.

    I've re-seated the ribbon cables to make sure I didn't jostle anything when I removed and replaced the palmrest/keyboard frame.

    Is there anything I've likely missed in checking to see why the trackpad isn't two-finger scrolling? I can use it like a normal trackpad where the general movement and tapping works. Both buttons work. It's just that the two-finger gestures aren't recognized anymore.

    Thanks!
     
    daver160, Feb 28, 2017
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  2. Thiblizz

    Thiblizz Guest

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    Just seen your post, I'm ninety-nine point nine percent sure this is software/driver related, especially since it seems to work with basic features.

    Are you on Windows 10?

    I never used these features tho, I mean multi-finger gestures and so.
     
    Thiblizz, Mar 28, 2017
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  3. daver160

    daver160 Notebook Deity

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    Indeed, I'm on Windows 10. I thought it was driver related at first, but the thing is that this happened only after I swapped out the SSD. I was on Windows 10 before swapping the disks. I guess a fresh install of Windows 10 didn't include the Synaptics gestures?

    I'll try the Synaptics driver, and see if that helps. Thanks.
     
    daver160, Apr 10, 2017
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  4. Thiblizz

    Thiblizz Guest

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    SSD or HDD that does not matter as it's only a storage device and should have no impact at all (about your problem).

    Yeah give it a try, the generic driver should work just fine, here are the latest official Synaptics' drivers: http://www.synaptics.com/resources

    Get the one described as Windows 10 PS/2 & SMBus Devices v19.0.19.1*.
     
    Last edited by a moderator: Apr 10, 2017
    Thiblizz, Apr 10, 2017
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