XPS 15 Stopped working

Hi everyone, I just bought a XPS 15 with the i7-2630QM processor, I just received it yesterday and I used it for about 3 hours and it just went off.... Now it doesn't start up like theres no power... the light on the power cord lights up when I connect it to a socket but right after I connect to the laptop it turns off, any suggestions? anything would help because I am very far from the US to return it or get it fixed...

 

If you didn't spill anything on it or drop it, sounds like a bad motherboard.

I would:

- Test your AC adapter with a multimeter

- Use a known good 90 watt or 130 watt Dell AC adapter

- Remove the battery and AC adapter and hold down the power button for 30 seconds 2-3 times.

After doing all that, sounds like a possible power circuitry issue with your motherboard. Since it is new I would just return it to Dell or exchange it for another one..

 

I did all of those, but it's still not working. I'm trying to transfer the warranties to my country then maybe I could get it replaced/fixed...thank you!

 

Do it now!!! Don't wait,Dells xps dead problems are well documented,like previous post the mother board or like mine was a bad ribbon cable that powers mother board.You want to do the exchange its the best way,no repairs just get another one.When this xps works its a great pc.Good Luck.

 

dude! u wont believe...just had my l501x fail..same problem...bad motherboard..but it did serve me tll 5months!

 

My XPS 15 mobo/cpu failed on me in the middle of midterms in the spring, as soon as they fixed it (next day support took a month, ridiculous), I sold it on Craigslist.
Garbage.

 

06/07/2011 11:02:25AM ***jalalabee***: "I'm just concerned about the mainboard randomly going out when I won't be in the country now"
06/07/2011 11:02:27AM Agent (***Agent***): "Is there any other Dell Hardware related issue we may assist you with ?"
06/07/2011 11:02:41AM Agent (***Agent***): "You do have International warranty support"
06/07/2011 11:03:20AM Agent (***Agent***): "But that will not be needed, we are here to help you out with the same, you do have support in Australia, you can contact us on chat"
06/07/2011 11:03:25AM ***jalalabee***: "What kind of support is it?"
06/07/2011 11:03:48AM ***jalalabee***: "Hardware support?"
06/07/2011 11:03:54AM Agent (***Agent***): "Yes"
06/07/2011 11:03:56AM Agent (***Agent***): "Hardware"
06/07/2011 11:04:08AM Agent (***Agent***): "We can also get parts replaced there,"
06/07/2011 11:04:21AM ***jalalabee***: "Are there additional costs for that?"
06/07/2011 11:04:40AM Agent (***Agent***): "No, it is under Dell Hardware Warranty for Laptops, they have International support."

This is the warranty I have:


XPS Technical Support DELL 4/14/2012 4/13/2013 365
Next Business Day Support TWG 4/14/2012 4/13/2013 365
XPS Technical Support DELL 4/13/2011 4/13/2012 308
Next Business Day Support TWG 4/13/2011 4/13/2012 308
Renew/Upgrade Warranty

 

Also there is another problem for me, I purchased mine in late May, now the 21days for return is almost running out because I had to get it shipped all the way out here and now I have to ship it back so will this affect the 21 day return policy thing even though it's a factory defect?

 

Ask Dell about that one, you'll have to arrange something with them anyway.

What country are we talking?

Do let us know what's up.

I'm a penny pincher, but it's a great product and if you got it on a deal, a great price.

You got a warranty, so worst case should be a replacement.