The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    XPS 15Z Outlet Order - Refurb Unit all scratched up BAD - Others Experiences?

    Discussion in 'Dell XPS and Studio XPS' started by s1xth, Aug 3, 2011.

  1. s1xth

    s1xth Newbie

    Reputations:
    2
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Hello All --

    I wanted to see how others that have ordered refurb units off the outlet, how their units have shown up. I ordered a unit with the 1080P screen and i5 proc and I got the unit, opened up the plain cardboard box and the unit was inside wrapped with plastic. I hardly even took it out and noticed immediatlety that the unit was dinged up, scratched BADLY on the bottom. I flipped it around and the lid was all scratched up. I didnt even turn the machine on, called Dell and requested refund. They didnt even offer me a new replacement unit!

    So before I try ordering again, what is experience of everyone else here with refurb units?
     
    s1xth, Aug 3, 2011
    #1
  2. MSGaldenzi

    MSGaldenzi Notebook Deity

    Reputations:
    109
    Messages:
    1,251
    Likes Received:
    85
    Trophy Points:
    66
    I have ordered 2 refurbs. One was a regular refurb and it was fine. The other was a "scratch and dent" model and it came just as advertised... AKA scuffed up. Pay attention to what you order. The price on a scratch and dent will be much lower than a regular refurb. I personally don't mind "character" when it comes to a laptop.
     
    MSGaldenzi, Aug 3, 2011
    #2
  3. s1xth

    s1xth Newbie

    Reputations:
    2
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Ok thanks....I made sure I selected "refurb" and not scratch and dent. I am going to give it another shot and see how it goes. Maybe I just got a bad one.
     
    s1xth, Aug 3, 2011
    #3
  4. cz9h3d

    cz9h3d Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    I just received the same refurb 15Z as you on Monday (i5, 1080p). It's in good shape. A few very fine scratches on the top if you look very closely. A small scrape on the bottom. Not really noticeable at all.

    Sad thing is that I'm leaning towards returning and going MacBook Pro 13" instead. I just hate paying more for less hardware!!! The 1080p screen looks very good to me.
     
    cz9h3d, Aug 3, 2011
    #4
  5. 5150Joker

    5150Joker Tech|Inferno

    Reputations:
    4,974
    Messages:
    7,036
    Likes Received:
    113
    Trophy Points:
    231
    I bought an XPS 15z from the outlet and it came in brand new condition. I bet it was a previously ordered new unit because it didn't even look like it was ever powered on by an end user. No scratches, no dead pixels, just perfect.
     
    5150Joker, Aug 3, 2011
    #5
  6. austinwachukwu

    austinwachukwu Notebook Geek

    Reputations:
    0
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    15
    Just purchased a 15z with an i5, 6GB Ram, 2GB 525m, 750HDD, and 1080p for $850 using 20% off coupon. Wish me luck! I'm praying I get a perfect one like Joker
     
    austinwachukwu, Aug 13, 2011
    #6
  7. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    I wouldn't worry so much about getting a bad one. I have a friend who orders exclusively from Outlet and has done for many years. I think he maybe got a few with some issues, but all was resolve in the end. You got a good price, now just await the arrive of a nice laptop :)
     
    Cin', Aug 13, 2011
    #7
  8. austinwachukwu

    austinwachukwu Notebook Geek

    Reputations:
    0
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for the reassurance :)
     
    austinwachukwu, Aug 13, 2011
    #8
  9. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    It's cool. I have never had a Outlet laptop. But, I understand your being nervous. When I was waiting on my laptop/and netbook I was worried about things like "what if it doesn't work" "what if the exterior has defects", but then I remembered "hey, I'm getting a laptop"..and focused on the good things about it :D
     
    Cin', Aug 13, 2011
    #9
  10. zjacobss

    zjacobss Notebook Consultant

    Reputations:
    26
    Messages:
    296
    Likes Received:
    0
    Trophy Points:
    30
    mine was like new, smelled new and all those other things you feel when unboxing a new laptop :D
     
    zjacobss, Aug 13, 2011
    #10
  11. austinwachukwu

    austinwachukwu Notebook Geek

    Reputations:
    0
    Messages:
    82
    Likes Received:
    0
    Trophy Points:
    15
    Haha yeah...I think most of us have had that feeling...and I'm glad to hear that Jacob :D
     
    austinwachukwu, Aug 13, 2011
    #11