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    XPS 15z - poor guy!

    Discussion in 'Dell XPS and Studio XPS' started by zackor, Sep 9, 2011.

  1. zackor

    zackor Notebook Consultant

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    I have returned 2 Dell XPS 15z.. so yesterday I got an email addressed to someone else mentioning a service call so I thought it was by sent by mistake then I got another email today saying the parts have been shipped, it had the asset tag! I remember this asset tag was for my previous 15z lol.. Dell sent the same product to another customer without even fixing it! I feel sorry for the guy who got it.. most likely it is the heating issue on the laptop but c'mon Dell! I already reported that this laptop was defective and they didn't care! they took it back to USA and sold it there..
     
    zackor, Sep 9, 2011
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  2. alinad

    alinad Notebook Consultant

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    You better Full Refund(buy other or re-order), because when replacement is 'other proccess', you may got a problems again, that because replacement 'not a new'.
     
    alinad, Sep 10, 2011
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  3. zackor

    zackor Notebook Consultant

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    I got my money back and ordered new XPS 15 , but the defective product was sold out to someone else and seems like they are sending the notifications to me..
     
    zackor, Sep 10, 2011
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