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    XPS 15z screen distortion?

    Discussion in 'Dell XPS and Studio XPS' started by Coderedpl, Sep 6, 2012.

  1. Coderedpl

    Coderedpl Notebook Consultant

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    Does anybody else here have an issue with distortion of the screen when opening the laptop for example? I push it up and back to open it and the screen is all distorted with all these different and weird colors, i have to pull it back towards me a little bit, and sometimes even back and forth a few times before it goes away....

    Common issue or no?

    Never had this on my previous laptops. I seriously don't feel like dealing with Dell at this point.
     
    Coderedpl, Sep 6, 2012
    #1
  2. ewils19

    ewils19 Notebook Enthusiast

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    I don't have that issue on mine.
     
    ewils19, Sep 6, 2012
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  3. supertoast92

    supertoast92 Notebook Consultant

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    It sounds to me like an issue with the display connection (ribbon) between the monitor and the motherboard...I don't think it's a software issue unfortunately.
     
    supertoast92, Sep 6, 2012
    #3
  4. hamzie

    hamzie Notebook Consultant

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    Sounds like a problem in connection as supertoast said

    Maybe the wire which connects mobo to monitor is getting chewed up

    If it were software - when you take a screenshot, the distorted colors would come up on the picture too
     
    hamzie, Sep 7, 2012
    #4
  5. Dellswapnajan

    Dellswapnajan Company Representative

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    Hi Coderedpl,

    As suggested by supertoast92 and hamzie this seems to be a connection problem. If this system is in Warranty it will be replaced as long as there is no physical damage. Also please use the below mentioned link to download/view the Service manual for XPS L511z. Please refer to the same if required.

    Documentation

    I hope this helps. Please do write back in case you need any further assistance.

    Thanks & Regards
    Swapnajan MC
    #iworkfordell
     
    Dellswapnajan, Sep 7, 2012
    #5
  6. Coderedpl

    Coderedpl Notebook Consultant

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    Sheesh, from the looks of it i need to take apart the entire computer to get the ribbon cable? =O
     
    Coderedpl, Sep 7, 2012
    #6
  7. Coderedpl

    Coderedpl Notebook Consultant

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    Figured i'll update:
    I took off the base cover, unplugged, air dusted the area, reconnected, tightened it all down and when I turned the computer back on, it was worse as it didn't go away. Then I loosened the corner screw where the display connection was, a little bit, and now it's been working fine.... =O
     
    Coderedpl, Sep 8, 2012
    #7
  8. NIGHTMARE

    NIGHTMARE Notebook Evangelist

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    NIGHTMARE, Sep 9, 2012
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