XPS 1640 BSOD on resume from sleep, windows 7

Hi

I have an XPS 1640 with the 3670 card. It came with vista, i put ubuntu on it, then figured it give win 7 ultimate 64bit a go since i got a free copy.

I had all the latest drivers/bios on it, and when I would try to resume from sleep id get a BSOD. Nothing suspicious in the event viewer, no dmp files anywhere. Just would not resume.

I tried fiddling with bios version and driver combos, and still nothing. The BSOD doesnt happen anymore, the machine just freezes on resume.

has anyone encountered this?

 

let me ask a different question -- does anyone have one of the C2D 1640s with the 3670 graphics card, and have win 7 ultimate 64, and have sleep/resume working? If so, what do you have for power settings? And bios/driver versions...

 

I've installed Win7 Pro with no issues running A12 bios. Nothing special in the Power Settings either...

 

working here as well with windows 7 64bit, bios A12

 

Could be the hard drive?

 

That’s exactly what I was thinking.

@shrndegruv:
I’d suggest using error-checking (chkdsk) to see if solves the issue.

 

thanx for the responses.

I did a chkdsk and it reported no errors. where would the report be dropped on my disk, so i can double check.

I did notice that when it resumes, the disk light is blinking rapidly, so think the disk might be it. I noticed some firmware updates for the disk on the dell website, but i can't figure out how to install them. when i try to run the setup.exe it complains about incompatible version of windows (64 vs 32 bit)....

edit --what type of drives do you guys have? i have

st9500420asg -- the 500 GB 7200 rpm.

also, in powersettings, do you guys have hybrid sleep enabled (under advanced)?

I enabled hybrid sleep, and made my task bar not autohide, and now i get a proper bsod. also, the machine allows me to log back after resuming, and crashes a few minutes later. really wierd...

 

Sorry to hear you are still having issues. The next thing I would suggest is downloading Sea Tools from,
http://www.seagate.com/ww/v/index.j...toid=720bd20cacdec010VgnVCM100000dd04090aRCRD
and test the drive further. Please read all the instructions provided 1st.
Also note that Sea Tools will not repair the drive if it running your operating system at the same time. Really the best thing to do is pull this hard drive from your PC, put it in an external USB case and run the tests firmware updates etc from another system, (32bit preferably).

EDIT: I do not recommend having hybrid sleep enabled. It is slow and not needed on laptops.

 

thanx for the tip. I don't know if im qualified to remove the drive from the disk. Ill try the dell diagnostic disk I have and run the hd tests.

 

Yes, you can run Dell's stuff but I think Seagate's will provide much better diagnostics on the drive.

I understand if you are not comfortable with removing your hard drive, but you can still run the Sea Test program to see if you do have errors . If you do and your system is under warranty contact dell with the error information so they can send a tech out to you (or ship out for repair).

Be sure to turn off hybrid sleep too, it's really for desktop use to protect data in case of data loss.

 

that shouldn't happen.

I'm running 1640, bought in July 2009. (see my sig)

Running win7x64 ultimate, clean-installed. using bios A08.

 

entrance002, is there a way you could screenshot your power settings?

I was on the customer support chat, and they said it was some power configuration issue. they wanted to charge me for the answer, though, so I told them to eff off. I mean, I paid 2k for the machine at the time and they should make this info available for free...

 

just ran a slew of tests, everything came up good. dangit!

 

Ok, so your hard drive is fine. So it is quite possible it is a driver issue. Did you(or windows) update install any new drivers prior to this issue?

When you BSODed did windows create a dump file? If you are not sure look for a folder called c:\windows\minidumps.

 

no dump files. the disk must be crashing before the dmp can be written.

This never worked for me. I installed win7, put the chipset and graphics drivers from the dell site on the machine, and here we are....

edit -- i just caused the error again. It is a KERNEL_DATA_INPAGE_ERROR and the BSOD reports it failed to dump physical memory.

 

Well looks like you are back to a hard drive issue. This is a quote/troubleshoot from Microsoft.

The error code KERNEL_DATA_INPAGE_ERROR STOP: 0x0000007A states that the requested page of kernel data from the paging file could not be read into memory. It appears that there are some issues with the hard disk.

Use check disk command for any errors on hard disk -

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.

Use the check disk commands as follows:
1. Click Start.
2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
3. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.

NOTE: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.
Once chkdsk completes, boot to the desktop and then check.

You may refer to the below mentioned link for more details -
http://msdn.microsoft.com/en-us/library/ms793989.aspx

Hope this helps. Let us know the results.
Thanks

 

there is no /P option for chkdsk.

In any event, i ran just chkdsk and it reports no bad sectors. I am going to cause this again and write down the hex number so we can further narrow this down.

note i turned off hybrid sleep, so why is anything being written to disk anyway?

thanx for the help guys ...

 

Do you have any external devices plugged in while you resume from sleep ?

 

no.

ok, so it says it cant do the physical memory dmp because of

0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.

so how do i figure out if i have conflicting IRQs?

ok , i caused a crash again, this time no inpage error, but it still says it cant write the dmp because of 0xC...085. Instead of crashing immediately on resume, i could log back in and the system degraded very quickly -- lost aero, and all the programs crashed quickly....

edit -- so, i don't think its 'defective cabling' because everything works fine with hibernate and normal operation. If it was device failure, i would expect constant crashes, right?

 

Ok, the next thing to do is to go in the Event Viewer (run eventvwr.msc) look for "Disk" errors in the System, Windows and Hardware logs.

EDIT:

You should also make sure that “Automatically Restart” is turned off so when it crashes the error will stay up on your screen
To turn off Automatically Restart

Go to Control Panel select System Properties
Then Advanced system settings (on the left panel)
Then Advanced tab
Under Startup & Recovery click Settings
Under System failure uncheck Automatically Restart
Click OK.

Error messages should now stay up so you can read it.
This option should never be on (and is by Windows default) because if you have a serious error windows would just start, error and restart in an endless loop. I've seen it happen.

Finally, please do a search on your hard drive for the file “MEMORY.DMP” and let me know if you have it or not.

 

Also,

Just to be sure, you should download and install Malwarebytes and run a complete scan:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

I would also try updating with the Windows 7 display drivers. Remove the display drivers you have installed going to generic, restart your PC and use Windows update to find and reinstall your display drivers and see it you are still getting BSODs.

The next thing I would try is a clean boot of your system. Instructions can be found here. http://support.microsoft.com/kb/929135 and again see if you still get a BSOD.

FYI what's your billing address for these support sessions? LOL just kidding.

 

yes, i had to turn off auto restart to even see the message. I will search again for dmp files, but the bsod says it cant dump memory due to the 0xC...185.


wrt events, i have been looking from the beginning. there is nothing that jumps out -- there a few criticals on the system not powering off correctly, but nothing that seems to have anything to do with the crash...

 

ill try the malware stuff when i get home. I tried the clean boot steps before to no avail.

 

ok, i got the malware detecting software, ran it, and it found 2 things. It removed them, but the problem remains.

still no issues in the event viewer, other than that the machine didnt power down correctly (due to the hard reset i am forced to do).

I do see
Broadcom NetLink (TM) Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected.

but i dont think it is related -- this thing isnt even plugged in.


So Ive had windows installed for a week and already 2 malicious objects on it? Damn.