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    XPS 1645 Is it the time to complain?

    Discussion in 'Dell XPS and Studio XPS' started by Asgaroth, Jun 6, 2011.

  1. Asgaroth

    Asgaroth Notebook Geek

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    anyhow. :D
    1. 1) Dust under sRGB.
    2. 2) Runs supper HOT
    3. 3) Because of (2) I can't watch a movie and let's say code - it shuts down around 90c.
    4. 4) If it's not supper HOT (2) It just LAGS with multiplier locked at 9! VERY SLOW AND ANNOYING (I'm talking even talking about gaming)
    5. 5) If Battery bellow 50% screen changes colors and might go totally dark. Only batter reset helps to get it back.

    I have approximately 5 month until my full warranty / accidental coverage expires.

    Should I start complaining now to a customer support? Thanks ;)
     
    Asgaroth, Jun 6, 2011
    #1
  2. Nick

    Nick Professor Carnista

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    Absolutely.

    2-4 can probably be fixed by opening up the laptop and re-pasting the CPU and GPU. As well as cleaning out the dusk while you have it open.
     
    Nick, Jun 6, 2011
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  3. Dr. J

    Dr. J Notebook Deity

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    I am having similar issues, add USB ports not working but subtract the screen dust issue.

    How exactly would the "complain" procedure go? Customer service v. technical support?
     
    Dr. J, Jun 6, 2011
    #3
  4. Nick

    Nick Professor Carnista

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    I find the online technical support the best way.
     
    Nick, Jun 6, 2011
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  5. Asgaroth

    Asgaroth Notebook Geek

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    Alright, I'm getting a new display and motherboard.

    Though other than taking care of dust under the screen. I'm not sure I will solve the overheating issue :)

    I'm even surprised they still have those motherboards in place
     
    Asgaroth, Jun 7, 2011
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