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    XPS 9550 - Not Sleeping Properly

    Discussion in 'Dell XPS and Studio XPS' started by Jagstyles, May 16, 2017.

  1. Jagstyles

    Jagstyles Notebook Geek

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    I realize there a few other threads about this topic but I'm trying to isolate the problem. I have it setup to sleep on battery after 10 minutes. So when I'm done at work, hit the Microsoft Key + L to lock my screen, close the lid, and then the laptop is supposed to sleep.

    I put it in my bag, get home, only to find the laptop has not gone to sleep, is extremely warm to the touch and when I open the lid/screen, it immediately shows me my lock screen for me to login.

    What do I have to do in order to get his laptop to sleep properly? What am I missing here? Any ideas/suggestions?

    Thanks
     
    Jagstyles, May 16, 2017
    #1
  2. _sem_

    _sem_ Notebook Deity

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    In Advanced power settings, set "Hibernate after" to Never, if is not already. It is a known issue that the switchover to hibernation fails and the laptop wakes up instead (to an odd state).
     
    _sem_, May 17, 2017
    #2
    hmscott likes this.
  3. _sem_

    _sem_ Notebook Deity

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    It might be a good idea to raise this issue again with Dell support. I have, but it seems no progress in half a year. It is not an innocent thing, in the context of reported incidents of battery swelling noticed by a stiff trackpad - the heat due to the laptop cooking itself in the backpack might contribute to this.
     
    _sem_, May 17, 2017
    #3
  4. GoNz0

    GoNz0 Notebook Virtuoso

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    open an elevated command prompt and type
    powercfg -requests

    paste the results.
     
    GoNz0, May 17, 2017
    #4