The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    XPS 9550 screen suddenly has a red hue

    Discussion in 'Dell XPS and Studio XPS' started by dre2112, Jan 17, 2016.

  1. dre2112

    dre2112 Notebook Enthusiast

    Reputations:
    0
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    5
    Just got the XPS 9550 and going through the Windows 10 set up and toying around with it, suddenly the screen dimmed slightly and everything now has a reddish hue to it. The color before was crisp and vibrant, but now it's a little bit dull and the reds are super bright. I wasn't doing anything other than uninstalling dropbox at the time and then the screen just dimmed and turned a little red.

    I've tried adjusting it the redness through the graphics properties but it doesn't help, it makes things really blue or really red.

    Any help would be appreciated.

    I have the intel HD graphics 530 and GeForce GTX 960M if that helps
     
    dre2112, Jan 17, 2016
    #1
  2. kent1146

    kent1146 Notebook Prophet

    Reputations:
    2,354
    Messages:
    4,449
    Likes Received:
    476
    Trophy Points:
    151
    What happens when you shift the display / panel around? like, try to open / close it?

    It could either be a software problem.... or it could be a physical hardware issue, where the delicate ribbon cable connecting to the display is loose, or damaged.

    Jiggling the lid *MAY* help show if it's a damaged ribbon cable, if you notice image changes while you do it. However, even if the image doesn't change, it could still be a damaged ribbon cable.

    In any case, it sounds as if a call into Dell Support is in order.
     
    kent1146, Jan 17, 2016
    #2
  3. Goronok

    Goronok Notebook Enthusiast

    Reputations:
    0
    Messages:
    31
    Likes Received:
    1
    Trophy Points:
    16
    My 3 day old 9550 did the same thing the first day too. I updated the bios and all drivers and haven't seen it since.

    Sent from my SM-N920C using Tapatalk
     
    Goronok, Jan 17, 2016
    #3
  4. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    Dell premier colour probably,
     
    GoNz0, Jan 17, 2016
    #4