XPS 9560 Crashes After Longer Sleeps

UPDATE: I am wondering if I just stumbled on a potential source of the problem. In my advanced power options, under sleep, here is what it is set to as default with both "balanced" and "Dell active":

Allow hybrid sleep: Off on both battery and plugged in
Hibernate after: 180 minutes on both
Allow wake timers: Disable on battery and important only when plugged in.

Hard disk set to turn off after 10 minutes on battery and 20 minutes plugged in

Do you think those issues might be at the root of the problem or does everyone have the same default 'balanced' and 'Dell active' profiles without having the below issue? If you do think the power settings are the issue, what exactly should they be changed to? How does it explain my "to skip disk checking' error or are they unrelated?


Here is my below post awhile back. I just did a Windows 'Fresh Start' which reinstalled Windows and I hoped would fix the problem but no luck. I also did try another posters suggestion to disable hibernate from the command prompt but that didn't help.

I'm a bit frustrated after updating the BIOS successfully, my sleep problems continue. I was advised to check out the event viewer so I am posting all error, warning, and critical events that occurred when I closed the lid (set to sleep). The only other piece of info I can give is that it seems like I can close the lid for just a short period, come back, and it will wake up from a normal sleep. But after a longer period (this last time was 6 hours but happens in less time too), it always seems to crash and restart.

I often get a a "To skip disk checking, press any key" warning under the Dell logo on startup, and then it 'fixes' something if I don't press a key (if I do press a key it appears to then startup and the computer works normally). This has been happening with some regularity since I got the computer. Anyway, I'm at a loss on what to do. Here are all the system events that occurred when I tried to start it just now:



The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.



The CldFlt service failed to start due to the following error:
The request is not supported.



The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0.

BTFILTER: The driver has detected that the device has out of date firmware. Reduced performance may result

The previous system shutdown at 9:38:27 PM on ‎4/‎27/‎2017 was unexpected.


Windows failed to resume from hibernate with error status 0xC000009A.



I realize those logs may not tell much so please let me know if I should look for something more. Th
I've done a lot of googling and am really stuck. These events don't mean anything to me and the only 'solution' I found was to update the BIOS, which I did and it hasn't stopped the problem. While I appreciate the Powershell solution I was suggested, it didn't work for me and I am hoping to get to the root of the problem here. Any thoughts would be extremely welcome.

 

OK, if you had googled a bit on the event viewer you would see that the bits you put up are generic windows bugs and not the problem, it doesn't know the problem unfortunately apart from it isn't coming out of hibernation.

Your power settings are normal, it is default. Hybrid is for desktops.

Basically it craps out coming out of hibernation and this will be due to an unknown driver issue no doubt, note I say unknown before the guesswork starts.

Pickup a cheap intel wireless card and fit it, take it from there.


If not just disable hibernation.

 

I did google the errors and that's why I was saying I'm having no luck. I mainly include it because most discussions I read about this issue have people asking for it so I get it out of the way.

Should I set hard drive set to turn off to Never?

Should I turn on hybrid sleep even if it is a desktop thing?

Should I set hibernate to Never?

Are there any negatives associated with trying those changes?


As to your mention about an unknown driver issue. Can that be the case when the problem persists after I reinstalled Windows via Fresh Start? You think the wireless card is somehow related to this?

Thanks as always.

 

1. Setting it to never will not do anything, in sleep or hibernate it is off anyway it is just a power saving while on option
2. All that will do is cause it to dump everything to the hibernation file when you put it to sleep to save it doing it later when it finally hibernates. Again it is doubtful it is a problem but by enabling it you will cause a longer "going to sleep" rather than a few seconds.
3. Entirely up to you, I expect it will circumvent the issue as you are BSOD coming out of hibernation, so no hibernation should mean no BSOD
4. as above.

You can try going back to basics, often things like this are caused by wireless or video drivers as both have to be reinitialized coming out of hibernation.

You can clean out the video drivers using "DDU" http://www.wagnardsoft.com/ and installing them again
As for the wifi, I made a suggestion of buying intel as they are around £20 on eBay or try uninstalling and reinstalling.

Otherwise you have to pick apart the drivers until you find the cause.

 

Thanks. I'm happy to buy a new wireless card but want to feel a little more clear on what is going on before I open up the laptop.

I may not have stressed one symptom enough. The computer always comes back from sleep with no issue when it is only sleeping for a shorter period of time. Haven't pinned down an exact number, but if it's asleep for less than an hour I generally assume it will turn back on without issue and if it is asleep for a nights sleep I can assume it never will. Does that point in any kind of direction?

 

I'm not sure if this is related, but on the 9550 I've had a similar long-sleep bug. It would not crash, but it would wake up in my bag (hot!) to a funny almost functional state, from which it would not want to sleep/hibernate/shutdown again, would wake after just a couple of seconds. Event log showed that it would wake for auto-switchower to hibernate which would fail. I'm still using the workaround: set Hibernate after to Never.

I've had another cold-boot from sleep bug, on several occasions fixed by reflashing BIOS (reset BIOS might work too but I'd have to redo changes). It wasn't clear when it actually crashed - on entering sleep, on waking, or in between - Event log entries were inconsistent, and there is no sleep LED.

Hibernate also sometimes ended with cold boot, so I avoid using it.

One guy said Hybrid sleep worked reliably, eventhough it is meant for desktops.

 

Well you need to do some homework don't you
You have no specific crash logged to help, not sure if you tried "whocrashed" but I doubt it will help anyway.

Start to disable devices before putting the laptop to sleep and try to find the cause, not much else to do really.


Oh and turn off wake timers unless you want it to randomly boot to check for updates.

 

Hey,

If you're still having this issue with your Dell XPS, please check to see if you have any USB devices connected to your computer this was the cause of my computer reacting the same way.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19678052

The second comment pointed out that it could be a driver issue with USB device. I removed the USB device which was the dongle for my mouse and I have not had the issue since. Please if that resolves you issue I will be happy. But so far since I have made that change I have not had any issues with the computer.

Yaaaaaaahhhhhhhhh!

 

I do have a Logitech USB wireless mouse dongle plugged in all the time. The comment in the thread you've linked was regarding USB devices being able to wake up the computer, which is not the case here (the mouse surely doesn't wake up the laptop, the way it does wake my previous laptop). Though it would be possible that an odd flaw in the driver might disturb hibernation somehow. These issues must be very difficult to debug and I think I've seen quite a few driver updates lately quoting sleep issues. I've worked around the problem by setting Hibernate after to Never quite a while ago and I don't have time to check right now. But thank you for the update.