XPS L502X does not have 1920 x 1080 Res

hi guys,

I have bought a brand new Dell xps L502X I reinstalled the windows, I installed all required drivers but there is no 1920 x 1080 resolution. 1336 x 768

The custom resolution of the intel graphic media control panel cannot accept it.

I also tried the Registert edit I found on this forum but the file which should be edited does not exist.

I really need help.

thanks,

 

Did you order it with FHD B+RGLED TL 1920x1080?
If so tell Dell about your problem, you have a 720p screen.

 

strange! when I entered my service tag it said my laptop is Inspiron N4020

so maybe I was wrong in installing the proper drivers. huh?

According to the service tag the system thinks it is Inspiron N4020 but it is actually XPS l502x

 

You were right,

here are the confurations of my laptop:
DISPLAY : 15.6" HD WLED TRUE-LIFE (1366X768)

It appears there is nothing I can do.

 

That is another problem with the Dell website, not related to your problem.

 

Did you pay for a FHD version? If so, call them and ask them to replace it.

 

Yeah, call them up. They might try to convince you to have a tech come out and replace it, tell them that's no good and you want a new unit because they screwed up.

 

What price did you pay, what coupons did you use, and what's the entire configuration? Try pricing out another config just like yours + 1080p, to see if the 1080p screen was in fact included in the price you paid.

Also could you run HWInfo
HWiNFO32 Download
and post what it says under "Monitor"
I'd like to know if Dell ever ships the LG 720p screen anymore or just the crappy AUO one.

 

I live in Iran, I paid around $1250 . I live in Iran and Iran is under USA sanction, So I did not do any configuration. I just bought it from a shop. They say they have warranty and the warranty will arrive in a few days.

Here is what I have in system configurations:

100 XPS L502X : 2ND GENERATION INTEL CORE I7
100 DISPLAY : 15.6" HD WLED TRUE-LIFE (1366X
100 LCD BACK COVER : METALLOID ALUMINUM (WLA
100 SHIP ACCESSORY : ENGLISH DOCS
100 RESOURCE DVD : XPS L502X DIAGNOSTICS AND
100 MEMORY : 6144MB (1X2048 + 1X4096) 1333MH
100 HARD DRIVE : 640GB SERIAL ATA (7200RPM)
100 OPTICAL DRIVE : 8X DVD+/-RW OPTICAL DRIV
100 POWER CORD : UK 250V
100 POWER SUPPLY : XPS 130W AC ADAPTER
100 BATTERY : PRIMARY 6-CELL 56W/HR LI-ION
100 CARRY CASE : NOT INCLUDED
100 GRAPHICS : 2GB NVIDIA GEFORCE GT 540M GR
100 TV TUNER : NOT INCLUDED
100 WIRELESS : EUROPE INTEL CENTRINO WIRELES
100 KEYBOARD : INTERNAL ARABIC QWERTY KEYBOA
100 MODULE..., SOFTWARE..., W7HP64, ENGLAND/ENGLISH..., EUROPEAN MANUFACTURING FACILITY...
100 OS MEDIA : NOT INCLUDED
100 SOFTWARE : MICROSOFT OFFICE STARTER: RED
100 SOFTWARE : WINDOWS LIVE
100 SOFTWARE : DELL STAGE SOFTWARE
100 SOFTWARE : DELL SUPPORT CENTER 3.0
100 SOFTWARE : DATASAFE LOCAL 2.3 BASIC
100 ANTIVIRUS : MCAFEE SECURITYCENTER 30-DAY
100 INFO HUB COUNTRIES ONLY - CARRY IN SERVI
100 HUB COUNTRIES ONLY - CARRY IN SERVICE 3Y
100 1Y PARTS ONLY WARRANTY
100 BASE WARRANTY
100 1DD ORDER TYPE INFO ONLY
100 INFORMATION SKU - FUTURISTIC ORDER FLAG
100 XPS L502X ORDER - EDB
100 CONSOLIDATION FEE
100 FREIGHT - ODM DIRECT DELIVERY, AIR, DUBA

By the way, I downloaded that software under monitor it says:
Monitor Name: 1JC2N€B156XW2

Date Of Manufacture: Week: 1, Year: 2009

Max. Vertical Size: 19 cm
Max. Horizontal Size: 34 cm

 

Yes, Monitor Hardware ID is: Monitor Hardware ID: Monitor\AUO22EC


what does it mean?

 

If you're in Iran and you bought it in a shop, probably the only thing you can do is try to find the parts to swap out the screen.

 

That means it is an AUO screen, which apparently is a pretty poor screen. Me, I've never been a screen freak, but then again I've never had a GREAT screen to spoil me. Your configuration clearly shows that you only have the 768p display, so that one cannot run FHD. Sorry, but swapping the screen or hooking up to an external monitor, you will be able to do FHD 1080p.

 

and should the external monitor support HDMI cable? I think there is no other way, am I right?

 

The L502x comes with DisplayPort too, so that works.

 

You can use an adapter, but it works best if you use straight HDMI.

There are mini-Display Port to DVI/VGA adapters out there if needed though. I might get one myself since both my monitors are DVI and I'd like to use this at my desk now and then.

 

same problem here;
in middle east all dell xps15 l502x come with HD screen and I didn't find any FHD configuration anywhere even in UAE
moreover, all hp dv6tqe has only HD screen.

 

@ Arasp: did u buy ur dell in tehran in the پایتخت building?

 

*delete*.........

 

An B156XW02 v2 actually. Found in the Asus G51JX-SX251V, XPS 15, Packard Bell Easynote TM85.

 

hello,

No I bought it from ????? ??? ??? - IranNotebook company. The warranty should be ready from next Saturday I think.

 

You have the 1366x768 panel.

 

actually if you use HDMI it will only use nvidia graphics, if you use display port it can use either just like it's internal screen.

 

Good point, I keep forgetting the HDMI is tied straight to the dedicated GPU.

 

If you had the Fulll HD 1080p screen, the item line would read: 15.6FHD TLF B+RGLED LCD L50xX