XPS M1530 Nightmare Vol.1

Just wanted to share my recent experience with dell's customer service...

I purchased an M1530 about a month ago, took about 3 weeks to get to me. Right out of the box I noticed the touchpad was really non-responsive, and upon looking into the issue, I saw that a lot of others were having the same problem. I immediately called up dell and they insisted on remote accessing into my computer to troubleshoot the problem. All the tech did was disable some startup programs, and didn't really do anything that related to the touchpad, which was about an hour of wasted time. Finally he set up an appointment for a tech to come out to replace the whole palm rest. The tech came and replaced the pad with a pad that was obviously used before by someone else, as it was worn down and had some type of residue on it. I went on to submit an unresolved issue report, stating that I shouldn't be given refurbished parts for a brand new computer. The case support manager got back to me and said that he would have a new XPS sent out to me. He took the time to rebuild the machine, and sent me the specs so I could look everything over and confirm that everything was correct (he even upgraded my HDD).

Here's where it gets good.

After waiting a week for this replacement machine, it finally arrives, but as I opened it, I saw a Vostro setup insert and not an XPS setup insert guide. I thought that it might just be a mistake, but nope! There in the box was a Vostro laptop and not the XPS that was ordered for me. So not only did it not have the same specs as the guy sent me, it was a completely different model! How can you mix something up this bad? I then again contacted the "case manager" and he assured me that it wasn't his fault, and went ahead and ordered me ANOTHER replacement, which I should be getting at the beginning of next week.

Has anyone else had an experience like this?

 

No, but just to be on the safe side, once it ships, check out the service tag code of the laptop sent to you to make sure everything is ok, if not, you can have another on the way before this new one gets to you.

Sorry to hear about your troubles, but Dell is really good at messing things up...

Buda

 

sucks... but once you get that perfecet laptop you'll never let it go

 

any inconvience fees or upgrades offered for the 2nd mistAKE??

 

Damm that sucks

 

That'll be Vol. 2 entitled "I didn't get any free stuff.....WAAAAAAAA"

 

Dell sent me a crimson red m1330,instead of tuxedo black, but I like it better

 

after trying to negotiate a deal with the saleslady... she wouldnt budge on the price or even a bag

but in the end i got an xps bag sachel thing anyway

*shrugs*

i didnt (well havent) had any problems...

 

Not everyone is out to get free stuff. All I want is the laptop that I ordered.

_GMAN_ the guy didn't really show that he even cared that the mistake happened, he just told me that another one would be sent.

 

you were inconvienced.

It's not looking for, "FREE STUFF"...

You should have taken full advantaged...