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    XPS M1530 REVELATION Screen and penryn

    Discussion in 'Dell XPS and Studio XPS' started by canada16, Mar 3, 2008.

  1. canada16

    canada16 Notebook Evangelist

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    Here is a chat I had with a guy in dell, and what we were talking about regarding the grainy screen and penryn. just thought you would like to know. (UK)

    20:39:53 Customer simON
    Initial Question/Comment: I am going to buy the m1530 do you know when the new penryn processor will be available on this laptop thanks
    20:40:03 System System
    You are now being connected to an agent. Thank you for using Dell Chat
    20:40:03 System System
    Connected with Vijay_Nelli
    20:40:18 Agent Vijay_Nelli
    Thank you for contacting Dell Sales Chat. This is Vijay, your Sales Advisor. Please give me a moment while I review your query
    20:41:46 Agent Vijay_Nelli
    It will be shortly but as of now we do not have an update in this regards
    20:42:07 Customer simon
    also another qurrie is, I have noticed a lot of compalint regarding the wsxga+ samsung screens and them being grainy and fuzzy, has this been rectified, and you are no longer using samsung displays
    20:43:19 Agent Vijay_Nelli
    Yes currently that problem has been fixed and we are using LG
    20:43:25 Customer simon
    do you know roughly when about the penryn, is it worth me waiting a couple weeks or will it be more likely months
    20:44:14 Agent Vijay_Nelli
    It may go beyond a Month
    20:44:18 Customer simon
    so if I order a m1530 when I get paid on the 18th it will come with a LG screen.
    20:44:34 Agent Vijay_Nelli
    and any ways there will not be a huge difference between the available processor and the penryn
    20:45:07 Customer simon
    what do you mean speed wise? is penryn not that big a deal ?
    20:45:44 Agent Vijay_Nelli
    It will be little faster
    20:46:32 Customer simon
    Ok thanks now that I have this in writting I have no probs ordering the 1050 display, as long as it will be lg, and also to your answer buying the new penryn will probably be alot more money as well.. yes, as it will be in the t8100 and above
    20:47:14 Agent Vijay_Nelli
    yes
    20:47:32 Customer simon
    cool thanks so much, you have been a great help
    20:48:44 Agent Vijay_Nelli
    Can you tell me when you will be able to place the order for this computer please?
    20:49:45 Customer simon
    I get paid on the 18th, so will be for sure now. Just wating for hopefully a bit more discount on the your web site .
    20:50:29 Agent Vijay_Nelli
    I wish i could But I am sorry, apart from the available offers we will not be able to offer any further discounts
    20:51:09 Customer simon
    the lowest I got the system was a T7500 with 1050 display and blu-ray was 890.00 including delivery and tax, so trying for that again in the near future as that offer ended on the 27 feb
    20:52:17 Customer simon
    will keep checking for future sales as cannot go over 950.00
    20:52:24 Agent Vijay_Nelli
    Yes you can wait and see if there are some good offers next week
    20:52:39 Agent Vijay_Nelli
    as the offers keep changing every Thursday
    20:52:53 Customer simon
    oh ok thanks did not know that.

    20:54:36 Customer simon
    thanks that would be great, will keep a note of that. have a good night
    20:55:40 Agent Vijay_Nelli
    Is there anything else that I may assist you with today?
    20:57:09 Customer simon
    no im ok you have been really helpful
    20:57:30 Agent Vijay_Nelli
    Are you satisfied with the level of support that you have received in this interaction with me today?
    20:58:30 Agent Vijay_Nelli
    Please take few minutes to right your valuable feed back regarding my service provided on this chat today to my Manager on
    20:59:30 Customer simon
    ok no problem, will do
     
  2. FloydTheBarber

    FloydTheBarber Notebook Consultant

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    Sorry, but several people have already been told that the Samsung screens are being discontinued and only LG will be used, while others were told that the LG's aren't available anymore.
    I'd take anything that rep says with a tablespoon of salt.
     
  3. JCMS

    JCMS Notebook Prophet

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    Wait, $900 for the XPS 1530 with a blu-ray!?!?!?
     
  4. kozzney

    kozzney Notebook Evangelist

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    I think it was pounds, he said (UK) at the beginning of his post.. that would be a frikkin awesome deal tho, $900
     
  5. canada16

    canada16 Notebook Evangelist

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    Had the deal but it ended on the 27 feb, was at the checkout and everything, but one small problem, dont get paid until the 18th.

    £ 889.00 =1800.00 canadian

    with e-value coupons and dells own offer.

    Plus if I do get a crap screen I have two conversations with two different people and I will just tell customer services, why are you teaching people to lie just to get a sale, only for them to give me my money back and them pay delivery and possible callout costs, does not really work in there favour, but hey, they do earn billions in profit so what do they care about a few systems eh!
     
  6. RossC

    RossC Notebook Enthusiast

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    £889 is still mega cheap if you get a blu-ray drive with it. on the UK site to upgrade to a blu-ray drive it costs £320 all by itself. but they rip us off in england. costs £98 for the wsxga+ screen which is $200 roughly. costs $100 or £50 on the US site. did i mention we pay £1.10 a litre for petrol and there 4.5 liters or something in a gallon so thats like $10 a gallon><
     
  7. canada16

    canada16 Notebook Evangelist

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    I guess that we love rip off brittian, super expensive, but damn those summer girls are hot, but I do miss those Cowboy girls in the country in alberta as well. lol

    will keep looking and maybe will be able to get same deal, but is looking doubtful at the moment, will wait until every thursday to see.

    If not might have to settle for a FZ31 Sony vaio as thats just below the dell, no 8600 gt graphics and no remote, and no sexy looks. But hey I will be sexy for the both of us eh!
     
  8. Merranza

    Merranza Notebook Consultant

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    Don't want to destroy your dreams, but Dell will probably never trash away Samsung for LG. Most people have received Samsung for WSXGA+ so it means their stock of that brand is quite considerable. Dell won't get rid of all these screens for an esthetical reason. The Samsungs are not defective, they are grainy and not as good looking. And the problem is, *good looking* and *not grainy* comes to a subjective point of view, meaning for you (and me too btw, not saying the Samsung are not bad, I've seen them), it is not acceptable, but for others, it would be. Now if there was an hardware problem with Samsung, that would be another story, but Dell goes with the best offer and if they have that many Samsung screens, there is a reason.
     
  9. iTechie

    iTechie Newbie

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