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    XPS M1530, do the new ones in the US still come with the bonuses?

    Discussion in 'Dell XPS and Studio XPS' started by roland_j, Jul 23, 2008.

  1. Forte

    Forte NBR's Supreme Angel

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    Yeah, obviously. What else would you tell them? "I think the postman opened up my box and stole the remote and headphones from me."
     
    Forte, Jul 28, 2008
    #51
  2. dell.scares.me

    dell.scares.me Notebook Consultant

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    Nope, I told them that I was promised them (which I was) and since I didn't receive them it felt like I was lied too just to get me to buy the system. I just pretty much told them I felt like I was suckered into buying this system when I was promised all these extras.
     
    dell.scares.me, Jul 28, 2008
    #52
  3. Forte

    Forte NBR's Supreme Angel

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    That works too.
     
    Forte, Jul 28, 2008
    #53
  4. benbeck08

    benbeck08 CCNA/A+ In Progress

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    Well I finally talked to someone who would listen to me and now im getting a cd case, creative earbuds, and a monster screen cleaning kit.....WooHoo!!! The girl I talked to was super nice!!! We even chatted a little while she was doing the stuff on the computer haha.....no gift card but its good enough for me!!
     
    benbeck08, Jul 28, 2008
    #54
  5. Forte

    Forte NBR's Supreme Angel

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    Nice! Looks like customer service reps are happier now.
     
    Forte, Jul 28, 2008
    #55
  6. benbeck08

    benbeck08 CCNA/A+ In Progress

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    Haha I actually bounced through about 3 grumpy guys and then I got turned over to some sales desk or something and then I was helped right away
     
    benbeck08, Jul 28, 2008
    #56
  7. Forte

    Forte NBR's Supreme Angel

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    I'll be sure to keep calling and hang up until I get to a girl. :)

    Thanks for the advice!
     
    Forte, Jul 28, 2008
    #57
  8. benbeck08

    benbeck08 CCNA/A+ In Progress

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    benbeck08, Jul 28, 2008
    #58
  9. benbeck08

    benbeck08 CCNA/A+ In Progress

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    Yeah she was awesome.....she's like "Ooooo I really want a laptop just like yours.....but pink!!" Haha girls are just more friendly when it comes to talking to people.....
     
    benbeck08, Jul 28, 2008
    #59
  10. benbeck08

    benbeck08 CCNA/A+ In Progress

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    Alright this is THE person to talk to trust me.....super nice and she'll actually help you

    Leslie Orantes
    [email protected]
    1-800-289-3355 x 7243784
     
    benbeck08, Jul 28, 2008
    #60
  11. Forte

    Forte NBR's Supreme Angel

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    Woah... you actually got her contact info? How in the world!
     
    Forte, Jul 28, 2008
    #61
  12. psygn

    psygn Notebook Evangelist

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    Lol, I hope the people don't overburden her with free accessory requests and get her in trouble.
     
    psygn, Jul 28, 2008
    #62
  13. benbeck08

    benbeck08 CCNA/A+ In Progress

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    Confirmation email.......
     
    benbeck08, Jul 28, 2008
    #63
  14. KrieGLoCK

    KrieGLoCK Notebook Evangelist

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    You seriouse?

    That's not a selling point at all, it's worth what $30? It's just a little extra for there customers.

    Geeze, calm down people who gives a squat.
     
    KrieGLoCK, Jul 28, 2008
    #64
  15. dell.scares.me

    dell.scares.me Notebook Consultant

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    It wasn't a big deal to me, but I'm glad I called. I got 100 dollar gift card for calling.


    So I say if it matters call them, see what you can get. Don't listen to anyone that tries to tell you to calm down. It's your order, not theirs.
     
    dell.scares.me, Jul 28, 2008
    #65
  16. shortduderay

    shortduderay Notebook Geek NBR Reviewer

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    Just got my XPS M1530 from the outlet today, it came with the earbuds and the leather case, but not the case. I'll probably bug Dell for one. :D
     
    shortduderay, Jul 28, 2008
    #66
  17. xthidekx

    xthidekx Newbie

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    I called dell customer service three times today to get headphones, cloths, and leather binder.
    But all the reps are saying that since those items do not show on the invoice, im not supposed to get those.. lol

    I have a friend who ordered the same M1530 as mine and gave them his invoice, which apparently don't have those items listed in the invoice but still received them. But they are still giving me the same response over and over again.

    After talking to them on phone for 2 hours, I got so tired of them being asses that I just wanted to hang up the phones.. I guess this is dell's strategy for these issues... lol

    Anyone has an idea?
     
    xthidekx, Jul 28, 2008
    #67
  18. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    keep calling... and get a different CSR every time... i tried twice, and was successful, though my freebie $-value isnt as much as those people who got a $100 GC..... {gimme one, i need to get a dell LCD soon, and a 19" sells for $160+...) :p
     
    paper_wastage, Jul 28, 2008
    #68
  19. Ttime20

    Ttime20 Notebook Deity

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    I would love that $100 gift card because I want the X-fi notebook sound card ... but if I get the free extras I wouldn't complain either. I'll just wait to see if my laptop comes with them in the box or not.
     
    Ttime20, Jul 28, 2008
    #69
  20. billu77

    billu77 Notebook Guru

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    just got my XPS M1530 in US.....just had the sleeve and the remote.....no headphones,cloth,CD case or the binder.....will call and see what dell says....
     
    billu77, Jul 29, 2008
    #70
  21. billu77

    billu77 Notebook Guru

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    i called dell today evening and they said all those items are not in stock and offered a $50 coupon.......they said all those things are not worth more than $50.....is it true?.....i asked for a 75$ coupon but they said it was not possible....
     
    billu77, Jul 30, 2008
    #71
  22. K1LL4J0L0K14

    K1LL4J0L0K14 Notebook Consultant

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    I dident get any today. I will call and try and squeez somthing out of them.
     
    K1LL4J0L0K14, Jul 30, 2008
    #72
  23. Vegabk

    Vegabk Notebook Enthusiast

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    You guys should just keep trying, be nice to the rep and theyll be nice back toyou too :D... just keep trying and you'll eventually somebody thats willing to help you out. I got a $75 dollar coupon!
     
    Vegabk, Jul 30, 2008
    #73
  24. xnightxwingx

    xnightxwingx Notebook Consultant

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    The computer case and remote is standard, the cleaning cloth, cd booklet and earbuds is if they have it in stock they throw it in as a compliment. I didnt get the complimentary items so i called today and I finally got to a nice sales rep and he let me spend 75$ in the dell store so i got a 50$ headset and a 20$ cd bookelt. I was also on dell chat earlier and that person is sending me the creative earbuds for free ^^
     
    xnightxwingx, Jul 31, 2008
    #74
  25. iceboi714

    iceboi714 Notebook Enthusiast

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    Lucky..i tried the dell chat twice...and got...its wasn't in ur order invoice...so u should not have gotten it.... =(
     
    iceboi714, Jul 31, 2008
    #75
  26. dell.scares.me

    dell.scares.me Notebook Consultant

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    Make a call to dell, and be nice. None of it was in my order invoice either - but I got 100 dollar gift card.
     
    dell.scares.me, Jul 31, 2008
    #76
  27. xnightxwingx

    xnightxwingx Notebook Consultant

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    When i called, I got directed to a nice sales rep who was trying to get the things for me for free, and guess what he said, since he also ordered a 1330 and a 1530 for himself a while back, he got those accessories and he decided to look at his invoice to see if it was listed, and it wasn't so if the people keep saying we can't give them to you because it's not listed, try to find a nice sales rep to help you out, he directed me to a higher department for problems that can't be solved and they let me spend $75 in the dell store and i got a pair of $50 headtset and a $20 cd booklet. Good Luck guys.
     
    xnightxwingx, Jul 31, 2008
    #77
  28. K1LL4J0L0K14

    K1LL4J0L0K14 Notebook Consultant

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    I just got off the phone with a very nice rep who is sending me the creative ear buds and credited me 100$... SCORE!!!
     
    K1LL4J0L0K14, Jul 31, 2008
    #78
  29. lateinningmagic

    lateinningmagic Notebook Consultant

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    So just to clear things up. The case and the media remote are standard and *should* (meaning they cant deny me on the phone) some with the laptop? My ESD is for 8/14 so I hope I get them. I really want the media remote and the creative earbuds but a GC would be nice too if I don't get that.
     
    lateinningmagic, Jul 31, 2008
    #79
  30. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    case and remote are standard... remote is listed in invoice

    creative earbuds..... YMMV(your mileage may vary)
     
    paper_wastage, Jul 31, 2008
    #80
  31. roland_j

    roland_j Notebook Consultant

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    So looks like we dont get it, but should complain about it and get something similar for free.. awesome
     
    roland_j, Jul 31, 2008
    #81
  32. lateinningmagic

    lateinningmagic Notebook Consultant

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    case and remote listed in invoice? I'm guessing this is my invoice:
    Estimated Ship Date: 08/14/2008
    Item Number Quantity Item Description
    223-5877
    1 Intel® Core™ 2 Duo Processor T9300 (2.5GHz/800Mhz FSB, 6MB Cache)
    313-6439
    1 Tuxedo Black
    311-7823
    1 4GB Shared Dual Channel DDR2 SDRAM at 667MHz (2 Dimms)
    320-6693
    1 High Resolution, glossy widescreen 15.4 inch LED LCD (1440x900) & 2.0 M
    320-6082
    1 256MB NVIDIA® GeForce® 8600M GT
    341-5632
    1 Size: 250GB 5400rpm SATA Hard Drive
    310-9764
    420-5769
    420-6436
    420-7590
    420-7622
    420-8566
    420-9100
    463-2282
    1 Genuine Windows Vista® Home Premium Edition SP1
    420-7468
    1 Adobe® Acrobat® Reader 8.1
    313-5820
    420-8183
    1 Slot Load DVD+/-RW (DVD/CD read/write)
    313-4783
    1 High Definition Audio 2.0
    430-2450
    1 Dell Wireless 1505 Wireless-N Mini-card
    412-1397
    1 No Microsoft Office
    410-1184
    1 McAfee SecurityCenter 15-months
    312-0639
    1 85 WHr 9-cell Lithium Ion Primary Battery
    412-0360
    950-3337
    950-9797
    960-8710
    984-2350
    988-5607
    1 1Yr In-Home Service, Parts Labor,24x7 Phone Support
    412-0148
    1 No ISP requested
    467-2337
    1 Finger Print Reader XPS M1530
    430-2566
    1 Dell Wireless 355 Bluetooth Internal (2.0+Enhanced Data Rate)
    320-6797
    420-7715
    1 High Res, Black glossy widescreen 15.4 inch LED LCD (1440x900) & 2MP Ca
    310-8319
    1 Intel Core 2 Duo Processor
    310-8628
    1 Windows Vista™ Premium
    420-7091
    420-7092
    987-4817
    988-0099
    1 Included 3 GB DataSafe Online Backup for 1Yr

    no mention of case or remote?
     
    lateinningmagic, Jul 31, 2008
    #82
  33. paper_wastage

    paper_wastage Beat this 7x7x7 Cube

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    sleeve didnt show in my invoice, but remote did
     
    paper_wastage, Jul 31, 2008
    #83
  34. Vegabk

    Vegabk Notebook Enthusiast

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    well like it was said earlier, the case and remote are pretty much standards that come with all the systems. Now, the cleaning cloth, creative earbuds, and cd binder are not listed in the invoice, when you cal em up to complain, make sure to tell them that its not supposed to be listed in the invoice, they werent part of a special offer and that it was disappointing to not find them in your box, because it was one of the laptop's strongest selling points... well that what i did (i mixed and matched what alot of users here said they had told the Dell reps.)
     
    Vegabk, Jul 31, 2008
    #84
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