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    XPS M1530- Help! I need somebody!!!

    Discussion in 'Dell XPS and Studio XPS' started by literati1, Feb 29, 2008.

  1. literati1

    literati1 Notebook Enthusiast

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    Hi there!

    i was watching movie 2 nights ago then suddenly my screen went black. I tried to press escape thinking that it was only the screen saver being activated, but after that i get blue sceen saying "dumping memory" then telling me to restart in safe mode. Then after i restarted my laptop, it shows only Gray screen with 1 inch thick black horizontal line in the middle. The dell logo won't show up and its doing that thing since then.

    can anyone in here tell me what the hell is going on with my xps? i just bought that last dec 29.

    here is my specs.

    Intel core 2 t7250 (2.0Ghz/800Mhz FSB, 2Mb cache)
    3GB RAM
    256MB NVidia Geforce 8600GT
     
    literati1, Feb 29, 2008
    #1
  2. stevey5036

    stevey5036 Notebook Evangelist

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    Sounds like a video problem to me. Call up dell support, tell them the situation and they'll get a replacement out for you.
     
    stevey5036, Feb 29, 2008
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  3. pixelot

    pixelot Notebook Acolyte

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    Call Dell for sure. That sort of thing shouldn't be happening.
     
    pixelot, Feb 29, 2008
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  4. literati1

    literati1 Notebook Enthusiast

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    Yup, i just called dell today and they asked me to do some tests and it turns out that it is a video card problem, and they want me to send it back to them in ontario and i have no laptop starting on monday for a week.
    does this videocard nvidia 8600gt problematic? this is a new one why this thing is happening??

    thanks everyone for the reply.. =)
     
    literati1, Feb 29, 2008
    #4
  5. pixelot

    pixelot Notebook Acolyte

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    I don't think this video card in general is problematic, but just this one in particular, if you get my meaning. ;)
     
    pixelot, Feb 29, 2008
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  6. BenLeonheart

    BenLeonheart walk in see this wat do?

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    Its not problematic at all, might be your case and a few select others' case probably.
     
    BenLeonheart, Feb 29, 2008
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  7. literati1

    literati1 Notebook Enthusiast

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    hello, its me again, the thing that happened to me weeks ago, occured again after dell repaired it so i have no choice but to ship it back again for the 2nd time to dell depot. can i request them instead of repairing my laptop to just give me a new one? Its been 2 months and my laptop brokedown 2 times.. can you give me some info
     
    literati1, Mar 22, 2008
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  8. literati1

    literati1 Notebook Enthusiast

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    help me pls.. up..
     
    literati1, Mar 24, 2008
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  9. duane123

    duane123 Notebook Consultant

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    If you call and complain enough about it they will do something for you. You may be able to get them to replace it with a new one, or upgrade a component for free, or give you some dell dollars.

    If you call dell support ask for a supervisor and complain enough they almost always give you something for your trouble.
     
    duane123, Mar 24, 2008
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  10. yoopermjm

    yoopermjm Notebook Guru

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    literati1

    You could probably get a replacement if you call up and be polite but firm, telling them you simply don't have the time to continue dealing with this problem. Don't yell, just politely remind them how much time you've already had to live without it and if they say there is nothing they can do kindly ask them to connect you with someone who is authorized to do something.
    Good luck, I've found dell xps support to be first rate.
     
    yoopermjm, Mar 24, 2008
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  11. literati1

    literati1 Notebook Enthusiast

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    thank you very much, i will try that, but for now im still waiting for the boz so i can ship my notebook to their depot. thank you very much
     
    literati1, Mar 26, 2008
    #11