Hey guys..this is my first post in this community...I bought a new Dell XPS M1530 Laptop a month back..actually two months but THIS system is only a month old..ul understand wat i mean as u read on.so yeah.i booked my first laptop on jan 22..paid 1700$ n got it on feb 8.Open the system n start using it.to my surprise i found the monitors casing was loose.i call dell n they immediately solve it by sending me anew system.im amazed at the response i got.the new system comes in about 10 days later.i open it..tae it out of the box...mind u this is brand new n not even switched on once.i inspect the system completely n close the monitor..*CLICK* is the sound that comes..!! which is not supposed to come wen u close a XPS.i call dell customer care.Finally they agree to send me a new system and also give me 100$ for all the things i faced.im very glad that they did it.Now i get the new system n hardly a month after i get it i find that the left speaker has failed..this is insane...after paying 1700$ for a one of dells top models is this wat i get..??? so i call up technical dept this time to try n figure out wat the problem is.n guess wat the reply was "Sir the warranty on ur system has not been updated yet"...whow..!!! after a months time the warranty is still not updated..i say fine...i call customer the next day n tell the lady all the problem and ask her to transfer me directly to a customer care manager..n she says that no one is available cos they had all left from work.the third day i call them back again.i tell the lady all the problem n ask her to do the same thing.she tries to talk me out of it..but i refuse n ask her to jut transfer me.she keeps tellin me to talk to the technical dept but i keep refusing n make myself very clear that i want to talk to a manager.finally she asks me to hold on n then transfers me to the TECHNICAL DEPT...im furious by now but i keep my cool n hold the line..n guess wat happens...the techincal dept gentlemen picks up n says "Sir im sorry but this is the Inspiron Dept n not the XPS Dept"...whooow..n he is kind enuf to check my system details just to see wats happening...n he comes with this" sir im sorry but im surprised that your warranty has not yet been updated".!!!!!! then he finally transfers me to a manager n he offers me another system but i refuse it n so hes elevated the case to a higher level n has promised that a customer care executive will call me within 2 days..
This is not wat i expected from DELL...let alone DELL i will not expect this kind of service from any company which charges 1700$ for a laptop n cannot give me a reliable laptop.i mean not once not twice this is the third system ive been given and even this has a problem..?? i understand that these are all made by machines n so there is all the chances of an error happening in one of systems..i dont mind that at all...but not thrice..??? is this all the reliability of dell..?!?! are v paying to get a comp that cant hold itself together for ATLEAST a year..!?!?!? ive made up mind that if im not goin to get a good compensation for all that ive been through im going to the court..lets c wat the law has to say about this..!!!
I thot i should share this with you guys. I just hope some higher official from Dell gets to read this..!! Cheers
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I doubt you'll find much sympathy here... NBR tends to help people with real problems, not vanity (and people who spell enough). I'm just curious when you say it made it a CLICK sound, what was it that made said sound?
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LOL. +rep for "people who spell enough".
I would be sympathetic and all, but the sad fact is that I hear this so much that it gets annoying. I wish the Staples Easy Button existed, and if it did, I'd be the first one to push it for you. -
I went through six notebooks before they got it right... sorry you've been beaten.
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If you're first language is anything but English, I understand. Otherwise, stay in school and cancel the txt messaging features on your phone...now.
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AHahah. if this one of dell's reps to try to mask themseleves in becomming a "younger crowd owner" you failed.
I can't really understand what you were talking about. Something simple, with adjective, and verbs.
Just be patient and try to be NICE to the CSRs. if you are patient and willing to wait it will pay off. Karma comes around -
Damn, I exchanged my 1530 twice, for a total of 3 units and was never offered any compensation whatsoever, let alone a hundred bucks. I guess I should have been more agressive.
The line "you've been transferred to the Inspiron department, sorry we don't handle XPS" is one that I heard more times than I can remember. Good stuff. -
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NotebookYoozer Notebook Evangelist
i think you should sue dell.
probably bill gates too.
you should also set up an online petition.
also, take some video of youself with the notebook and post it on youtube. that will show the world how bad dell is. -
My first laptop was a Dell C600 back in 2001 - and I've tried to stay loyal to Dell since then. That said, I am really, really glad that I bought my ASUS F8SA instead of the 1530 which I was considering. Maybe Dell will get their QC under control in the next few months - the 1530 looks really nice and the 8600GT/DDR3 is a great combination. They have to be losing an arm and a leg with all of the 1530 returns documented here on NBR.
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I like the last sentence, I can't wait to c wat the law says about this either!
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Charles P. Jefferies Lead Moderator Super Moderator
Closing this thread . . .
XPS M1530...thrice replaced n still probs!!!
Discussion in 'Dell XPS and Studio XPS' started by Prashanth_pulsar, Mar 22, 2008.