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    XPS M1710 DVD drive problem

    Discussion in 'Dell XPS and Studio XPS' started by angiep, Mar 15, 2007.

  1. angiep

    angiep Notebook Enthusiast

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    Hi
    I have just received my XPS M1710 and when listening to a mucic CD it sounds like it is "jumping" throughout the playing of the CD. I have tried several CD's and the same thing is happening throughout all of them.

    After inserting the CD into the drive, there is initially a high pitch "reving" noise and the whole laptop is vibrating.

    Has anyone else come across the same problem?

    Many regards,
    PC
     
    angiep, Mar 15, 2007
    #1
  2. Gautam

    Gautam election 2008 NBR Reviewer

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    Have you tried using another media playing program? What about when you use MediaDirect?

    If you get the problem with only a specific program, you know it's not the drive's fault.
     
    Gautam, Mar 15, 2007
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  3. angiep

    angiep Notebook Enthusiast

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    Hi Gautam
    Thanks for your feedback. I will do a test right now and let you know.

    Cheers
    PC
     
    angiep, Mar 15, 2007
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  4. angiep

    angiep Notebook Enthusiast

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    Just tried using the Media Direct. Still the CD is jumping in some places. Also I must say the sound coming from the speakers sounds very boxy and cheap. There doesn’t seem to be any subwoofer sound
     
    angiep, Mar 15, 2007
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  5. Gautam

    Gautam election 2008 NBR Reviewer

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    If you are sure that the CD isn't scratched up heavily, and that the problem isn't a software issue, then it looks like a hardware issue. Contact Dell to see if you can replace your optical drive.
     
    Gautam, Mar 15, 2007
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  6. angiep

    angiep Notebook Enthusiast

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    Yep. Thats what I will be doing in the morning.
    Thanks again Gautam

    Cheers
     
    angiep, Mar 15, 2007
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  7. angiep

    angiep Notebook Enthusiast

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    Contacted the Dell technician and they are sending out someone to replace the drive. I must say the service I received was of outstanding quality.

    PC
     
    angiep, Mar 16, 2007
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  8. mtor

    mtor Notebook Deity

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    So it is the sound card or the cd player?
     
    mtor, Mar 16, 2007
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  9. angiep

    angiep Notebook Enthusiast

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    Not too sure mtor

    When using the Media Direct function without powering up Windows it seems to work fine.
    But when using the applications via windows the problems occur.
    I will ask the technician when he arrives Monday morning to replace the drive

    Cheers
    PC
     
    angiep, Mar 17, 2007
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  10. Dell C.A.

    Dell C.A. Company Representative

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    The noise you describe does not sound normal for the optical drive, although in a notebook computer it will be a bit more obvious (less there to muffle the sound than on a desktop). Replacing the drive should fix that part of the problem.

    For the skipping, I think it may be software related, especially if it does not happen when running Media Direct outside of Windows. My first though is how much memory does the computer have? My second is, what programs are active when you are having the problem? Please let me know whether the problem is still there after the drive is replaced. If it is, I will be happy to help in any way I can to get the problem fixed.


    Larry
    Dell Customer Advocate
     
    Dell C.A., Mar 23, 2007
    #10